Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 381 Reviews

21 %

of reviewers recommend Easyjet

Company Reviews

Questions

Metrics

1.9

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Easyjet made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed in easyjet behaviour as I’d always considered them to be above the rest”

Helpful Report

Posted 11 years ago

“easyjet = the WORST customer service I have ever experienced”

Helpful Report

Posted 11 years ago

“Hats off to you for striving to keep your Most Appalling Customer Service Of All Time reputation!”

Helpful Report

Posted 11 years ago

“What a customer service fail easyJet”

Helpful Report

Posted 11 years ago

“I've never experienced such rude and appalling customer service and a 16 hour flight delay doesn't warrant compensation? Ridiculous”

Helpful Report

Posted 11 years ago

“thanks easyjet customer service , got voucher for £32 of next flights , thankyou .”

Helpful Report

Posted 11 years ago

“no announcement, no info, just sat on a floor waiting to know what's going on. Your customer service is crap”

Helpful Report

Posted 11 years ago

“easyJet that's a pretty perverted vision of customer service”

Helpful Report

Posted 11 years ago

“your customer service is embarrassing! 10 weeks, 12 emails, 2 phone calls and still not had additional travel costs refunded! joke, what a dissappointment”

Helpful Report

Posted 11 years ago

“Do NOT fly easyJet if you expect excellent customer service. They're the worst.”

Helpful Report

Posted 11 years ago

“And staff was extremely rude. Will never fly easyJet again. Will pay more for better customer service - I advise it to all.”

Helpful Report

Posted 11 years ago

“So after 3months fighting with Easyjet, they finally paid EVERYTHING. Certainly not thanks to customer service”

Helpful Report

Posted 11 years ago

“Worst customer service around. Been waiting months for a refund, 4 phone calls later and still no further forward.”

Helpful Report

Posted 11 years ago

“Appalling customer service from easyJet I will never use them again having flown circa 10 times in a few years”

Helpful Report

Posted 11 years ago

“possibly the worst airline ever.. No sense of customer service, but I guess you get what you pay for!”

Helpful Report

Posted 11 years ago

“congratulations on having the worst customer service I have ever experienced.”

Helpful Report

Posted 11 years ago

“over 2 hour delay as easyjet look to fix a broken plane. No updates and no customer service rep to ask. Poor experience so far.”

Helpful Report

Posted 11 years ago

“Sat on an easyjet flight with very good customer service on Monday, I did verily predict this would happen:”

Helpful Report

Posted 11 years ago

“blind passenger & his guide dog on flight back from Glasgow today, cabin manager Nathan was brilliant , great customer service”

Helpful Report

Posted 11 years ago

“Early finish, Customer Services got us on the earlier flight home. Wonderful customer service. Thank u”

Helpful Report

Posted 11 years ago

Easyjet is rated 1.9 based on 381 reviews