Easylife Group Reviews

Name: Easylife Group
Rating: 1.16

1.2 Rating 548 Reviews

3 %

of reviewers recommend Easylife Group

Company Reviews

Questions

Metrics

1.2

Based on 548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

Write Your review

Tell us how Easylife Group made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful. Charging me £18.50 each month for nothing , saying I said yes to a magazine, conned me I am in my 70s , I called the they said they would stop this, they have not going to see solicitors, Evil,”

Helpful Report

Posted 2 years ago

“You are scammers. Preying on elderly. Wonder what Bob Mortimer will think of you using his image to cheat customers . Am contacting his agents.”

Helpful Report

Posted 2 years ago

“WARNING Avoid this Company Same thing happened to my elderly parents.Made a small purchase and then we have just noticed that they have made regular withdrawals from their bank account.Seems they prey on the old and vulnerable.Once they have your Bank details they help themselves.”

Helpful Report

Posted 2 years ago

“Were taking £18.50 from my mother's card 4-weekly to start with then took 2 payments on consecutive weeks. I emailed 3 times to cancel and rang in the end. No joy so I have cancelled her debit card.”

Helpful Report

Posted 2 years ago

“Beware - once they have your card or account details they will help themselves! Mum phoned Easylife at the end of last year to buy some socks which she paid for by credit card. Then discovered this year that various other monies had been charged by them to her credit card over a number of months. She eventually got the money back but surely this is fraudulent! Hundreds of similar accounts on this and other review sites. And in many online press articles. How are they able to trade? They have this month - October 2022 - been fined for their data profiling activities and for calling people registered with the Telephone Preference Service. Now they need to also be held to account for taking money without proper consent. Stealing.”

Helpful Report

Posted 2 years ago

“Avoid this awful company. Trying to cancel a reward scheme for a deceased person is a joke.Also getting a refund for a returned item is also a joke. Never been treated like this before would not recemmend”

Helpful Report

Posted 2 years ago

“Don't deal with this company that preys on the elderly.some of their products might help. I am 76 but fir and with it .after buying a mop which I struggled to assemble .they phoned me asking if I wanted to join various clubs they run. About health puzzles etc. It sounded like a scam but said you could have 28 days after receipt to cancel so thought I'd look and see.i only received one of the 3 membership packages they offered..the medical. I looked at it decided not to do it and sent the form back cancelling it. Two weeks later..not evenafter 28 days cooling off period I see that £200 in two separate amounts was taken from my bank account for these memberships that I haven't taken out. I'm fighting for my money back.ill have nothing to do with this company. I realise this phone call is meant to confuse some elderly who might even forget it later .it's a way of scamming vulnerable people”

Helpful Report

Posted 2 years ago

“Absolutely disgusting company that should not be allowed to trade.”

Helpful Report

Posted 2 years ago

“Wanted spare parts for an expensive hearing so it could be used and maintained in long term No response from manufacturer and no help from Easylife”

Helpful Report

Posted 2 years ago

“Had a bad experience. Ordered an item and then received a phone call and I was persuaded to subscribe to Book Club. Received free offer of books but decided to contact Easylife to cancel subscription which they promised to do. They then sent more books and kept taking money from my bank. After many phone calls, emails and letters finally got my money back. However, they keep sending me unwanted and unsolicited mail despite my asking them to stop and take my address off their database. Do not deal with this company they are rip off merchants and break every single promise. They will take your money but fight you tooth and nail before you receive any refund. Many people probably give up before receiving refund. A shameful and unethical way to do business.”

Helpful Report

Posted 2 years ago

“Easylife pass your details to a company that very forcefully tryù to make you subscribe to a benefit company on the basis of receiving a £50 asda voucher. I've been receiving phonecalls over a 2 year period and fed up of it now.”

Helpful Report

Posted 2 years ago

“I telephoned easylife on two occasions today and was unable to communicate with them. Unfortunately they do not speak English so I was unable to place my order. But on reading the negative reviews I am thankful that they were unable to communicate and so I will definitively not be dealing with this company.”

Helpful Report

Posted 2 years ago

“I will not be using Easy Life ever again over charged me ,then one month later took £18.50 not authorised payment for a club subscription I did not agree to.”

Helpful Report

Posted 2 years ago

“Crooks thief’s and vagabonds that’s how you describe this sham of a company Hoodwinked a ninety year old to disclose bank details and then helped themselves to her pension called them several times but used every excuse to avoid a resolution shame on you all that work here don’t disclose or buy any product from this company Terry T”

Helpful Report

Posted 2 years ago

“bought some sandals which not fit me(( i have to buy postage for to get refund. NEVER AGAIN”

Helpful Report

Posted 2 years ago

“Purchased item for an elderly person, she then received a phone call, I ended up with monthly subscriptions taken from my credit card and they only spoke to the elderly person and not to me who paid for the item, this is a terrible and Greg Caplan has some explaining to do, as Easylife claim this is a third party activity, but who is sending them my credit card details”

Helpful Report

Posted 2 years ago

“There needs a victims of easy life theft creating on a social media platform to unite against the criminal & fraudulent acts this bent company seem to think is acceptable! They're constantly taking money from elderly & in our case thieving money from our Dad AFTER HE WAS DECREASED.. Claiming dad had agreed to something 10 days after he having passed away? Easy life are plain & simply fraudulently stealing, taking money dishonestly & there has to be an ombudsmen or regulatory bodies that can & should investigate the severe amount of theft from vulnerable elderly people.. We have cancelled phoned & so many times explained & all the employees do is continue to knowingly take ££ dishonestly & without any consideration as the impact upon the lives they're destroying because of these THEFTS..”

Helpful Report

Posted 2 years ago

“Absolutely disgusting company stealing off the elderly. Since my dad's passing I have found out that this shameless company had taken £192 without my dads knowledge from his credit card. Fortunately m&s has now managed to recoup the money. PLEASE CAN SOMEBODY TELL ME WHY THE GOVERNMENT ARE ALLOWING THIS TO HAPPEN? I SHALL BE WRITING TO THEM TO TRY AND PUT A STOP TO THIS TO HELP ANY MORE VULNERABLE PEOPLE SUFFER ANY STRESS AND HARDSHIP.”

Helpful Report

Posted 2 years ago

“Absolute disgusting company, can't believe they are still operating. Stealing off the elderly, my mum purchased afew Garden items and the company took it upon themselves to enroll her into a Motorclub without her knowledge or consent (no letters, emails). Money has been debited out of her account every month since 2021 and they refuse to pay her back. We won't stop contacting you untill my mum's money is FULLY refunded. Bunch of scammers, suprised how you can even sleep at night. Legal action will definitely be taken if the money is not refunded. I will be contacting the Trading Standards.”

Helpful Report

Posted 2 years ago

“Same as everyone else , years ago I bought a garden item but am inundated with phone calls re a reward scheme that I do no want. However after such a phone call at probably an inconvenient time - I see that 23.99 has been deducted from my credit card account! Thakfully I check regularly. I have now had to make several phone calls to ask for this to be refunded so we will wait and see if it happens.”

Helpful Report

Posted 2 years ago

Easylife Group is rated 1.2 based on 548 reviews