Easylife Group Reviews

Name: Easylife Group
Rating: 1.18

1.2 Rating 558 Reviews

4 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 1 star review on 25th January 2025

Tony Jireh

Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware, I had a phone call from easy life with the salesman talk, went on for five to ten minutes, I couldn't hear half he said but I told him I didn't want anything from easy life and I cancelled my subscription ages ago anyway. Next thing I had a document from easy life with a contract with a twelve month cooling off period to join their travel club at 65.95 a year. I wrote back to cancel it, something I didn't ask for, by RECORDED delivery and also emailed at their address TO BE SURE.”

Helpful Report

Posted 4 years ago

“Only giving one star as I can't seem to give none! Appalling customer service. Order very late, with no news, so cancelled and got the things I needed elsewhere. But all my attempts at contact were ignored and the items turned up a month late despite 3 emails from me to cancel prior to that. I have phoned and got no answer, until I tried to phone the order line. Guess what - that one was answered. Then I was hastily put through to someone else who......didn't answer. So they have now charged me and I just cannot contact them to sort this out. I have never been so appalled with an online order situation.”

Helpful Report

Posted 4 years ago

“Apalling service. Waited over two months for any news of delivery, during which time i cancelled the order as one item was needed urgently. I then received an e mail to say the items were delivered. I sent them back and now they have charged my account. Absolutely disgusting.”

Helpful Report

Posted 4 years ago

“Goods not delivered, refund promised 3months ago, today, September still no refund, phoned 6 times, promised a refund three times, still NO refund, these people are CROOKS, do not deal with them. I am contacting Trading Standards and the media.”

Helpful Report

Posted 4 years ago

“Dreadful, same as many here it seems, order placed, money taken, then nothing, no reply’s no goods, nothing, be less hassle just to put £50 in the bin than attempt to deal with this supposedly support for the elderly group.”

Helpful Report

Posted 4 years ago

“bought a 100 ft. hercul-easy hose. it split within months but was told because of being over 6 months old would need to be taken to a garden centre to be verified. i am an 80 year old lady with no transport and have spent literally £1000s with them and this is what they think to my custom, so i have asked to be taken from their customer list. really, really upset with them.”

Helpful Report

Posted 4 years ago

“Srill waiting for my order.no reply from my email, beware of puzzle book offer its a known scam, they charge you for it so be warned.”

Helpful Report

Posted 4 years ago

“Only giving 1 star as unable to leave less! Ordered item June 2020, after 4 weeks not received so purchased locally then tried to cancel order via email & phone. Terrible customer service, never reply to emails (sent 4 plus 1 via their internal system) other than standard acknowledgement email, and unable to get through by phone (tried 6 times). Eventually sent item, which I returned, now they are resending another so still refusing to refund! Avoid at all costs!!”

Helpful Report

Posted 4 years ago

“Ordered end of July and nothing has arrived. They tell you it has been dispatched but nothing arrives. They don't answer phone on support line or when they do they say you need to be put through to another department and phone goes dead. Appalling company. Do not order under any circumstances.”

Helpful Report

Posted 4 years ago

“My money has been taken but no goods received. Do not use this company. Think we should contact BBC Watchdog as it may all be completely dishonest. Also many products aimed at elderly or infirm.”

Helpful Report

Posted 4 years ago

“Just hopeless trying to chase up deliveries. They only answer their order line. The two lines they have for tracking orders plus the email helpline never get answered. I have spent an eternity waiting but no reply. I now want to cancel 2 undelivered orders but have no means of contacting this useless organisation”

Helpful Report

Posted 4 years ago

“Advised delivery of face masks was 17th August, didn't come, then told despatch was on 21st, still not here. Customer service not taking calls and emails not answered either. A shambles of an organisation.”

Helpful Report

Posted 4 years ago

“Dreadful company. Takes the payment and never delivers. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“My experience is the same as others. I ordered various goods in June, and despite the site saying they were in stock, it's the end of August and I haven't received anything. Emails sent to their customer services receive an automated response apologising and saying it's taking longer than usual, however when something has been ordered as a birthday present and there's no idea of when anything may be received it is truly poor customer service. In the meantime they continue to send catalogues and emails despite not fulfilling orders.”

Helpful Report

Posted 4 years ago

“My dad who is 90 ordered a few products over the phone in April wasn’t told on phone that goods were not in stock or would be while arriving..a month later after promising deliver I emailed and had a automated email saying due to covid etc, which is fair enough,,when 3 weeks later and several sent emails with no joy I ordered stuff for dad on amazon which I received all goods with in a week,, Awful customer service and have told dad to check his bank account. please don’t use this company ☹️”

Helpful Report

Posted 4 years ago

“The order was placed in June, accompanied by a cheque for £102. The cheque was cashed but to date I have not received the goods. I have contacted them three times, despite the music on the phone, (as you wait 20 minutes) I am still waiting in August for my goods. Would I order again, from this company, not even if they were the only company on earth.”

Helpful Report

Posted 4 years ago

“I too have had the same experience regarding delivery . I really cannot understand how easylife are still surviving as all the reviews on here are terrible ... do they not care ?”

Helpful Report

Posted 4 years ago

“The same as all other customers .I ordered goods to the value of £75 on June 1st and still have not received my order despite assurances each week from CS the order would be with me by end of week . I understand the covid situation however I know 4 other people who ordered after me and have received their order . I keep being told goods are in warehouse and will be on their way . There appears to be no customer care here as I am fed lies regarding my order, this really is unacceptable and as I am a long term customer with you and I expect a better service. What is happening ?”

Helpful Report

Posted 4 years ago

“I have emailed the company three times about an order placed in May and tried to phone which just cuts off. Today August 22 an email says it's sending me the goods, then another email saying there's a problem with the payment, and ring or they'll cancel the order. I ring, nobody answers. This must be one of the worst firms in the U.K.”

Helpful Report

Posted 4 years ago

“My extremely frail mother has been waiting weeks for a refund on 2 items that she returned following the required procedure. They have ignored letters and have such a long call queue that you can sit there for hours and still not get a response”

Helpful Report

Posted 4 years ago

Easylife Group is rated 1.2 based on 558 reviews