Easylife Group Reviews

Name: Easylife Group
Rating: 1.16

1.2 Rating 550 Reviews

3 %

of reviewers recommend Easylife Group

Company Reviews

Questions

Metrics

1.2

Based on 550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would honestly give them a zero star review if I could!! Ordered an electric airer from them on 14th Jan. When it turned up a few days later I wasn't happy with the quality and so contacted them to return it. Due to the size it had to be collected and they use Yodel. I doubt there is a worse delivery company on the planet! After 3 missed collections where I had finished work early on 2 occasions and waited in for a WHOLE DAY, I arranged for a reputable company to deliver the product back to them (after having got confirmation that they would refund me first) It was delivered back to them on 14th Feb and it is only today, 1st March, that I have received a cheque for my delivery costs. I had to phone them yet again to find out where my refund was for the product as they said it would take 14 days, but we were now over the 14th day, only to be told that it hadn't been processed by the warehouse until 19th Feb and the 14 days would start from then!! I was speaking to a guy from the 'Customer Service Department' and told him what I thought of his company and their return policy!! Luckily I had paid by Paypal and had used their Resolution Centre to deal with easylife. Coincidentally, a full refund appeared in my Paypal account about 10 minutes after I finished speaking to easylife. DO NOT TOUCH THEM WITH A BARGEPOLE!!!!! I have had nearly 7 weeks' worth of aggro and stress from this company and I would avoid at all costs. Edit”

Helpful Report

Posted 6 years ago

“Passed my name on to numerous other companies, hence i was always receiving telephone calla which I did not want”

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Posted 6 years ago

“Easy website, great range of products, quick delivery and fantastic customer service. Brilliant.”

Helpful Report

Posted 7 years ago

“I wasn't really happy as they changed the delivery day & I had to email them as I never received a confirmation emai. Not very happy”

Helpful Report

Posted 7 years ago

“My order came quickly and in good condition. Website easy to use”

Helpful Report

Posted 7 years ago

“still waiting to see how happy, goods not recieved”

Helpful Report

Posted 7 years ago

“Saw the expanding trellis which we use to keep our dog contained at night. Works really well. The service was excellent and delivery on time. We also ordered another item which did not suit us and, with no quibble, we were awarded a refund. Excellent company with which to do business would highly recommend.”

Helpful Report

Posted 7 years ago

“Have used Easy life before. Easy site to use and ordering is simple. Would use them again”

Helpful Report

Posted 7 years ago

“Catalogue with a very wide variety of useful household and gardening products, which saves time trailing round the shops looking for things. Very prompt and efficient service at reasonable prices. Sometimes with free delivery.”

Helpful Report

Posted 7 years ago

“no delivery on date given, no dispatch number given, 4 long phone calls to get cancellation and refund, persuaded to opt for Easylife Rewards without a full picture, got a refund eventually. Cannot be trusted”

Helpful Report

Posted 7 years ago

“Placed an order with an indication that items were in stock and that delivery would be 7 days. Ten days later my order was still showing 'awaiting picking' on my account (even though my credit card had been debited). I therefore sent them a message via the contact board on there website. 24 hours later nothing had happened. So I rang them to be told by the adviser that he would send a message to the ordering department and I would get an email from them the following day. Guess what? No I didn't! so I rang again to be told it was being dispatched (I could see the status has changed on my account page) I said I wanted to to make a formal complaint and was told a manager would ring me in about an hour....you've guessed....no they didn't. I am now fed up and have no confidence that this order will arrive.”

Helpful Report

Posted 7 years ago

Easylife Group is rated 1.2 based on 550 reviews