Easylife Group Reviews

Name: Easylife Group
Rating: 1.18

1.2 Rating 558 Reviews

4 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 1 star review on 25th January 2025

Tony Jireh

Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service at the door”

Helpful Report

Posted 6 years ago

“I ordered a number of items and was then advised that their dispatch would result in my receiving three out of the four items within five days. Seven days elapsed and nothing had arrived. I tried to call the company but there were ten others before me to be answered first. I sent an e-mail asking where are my items and the response that took two days to arrive was that all the items were still in their warehouse, now nine days after my order was made. The respondent didn't give me any advice of when my order would be dispatched from their warehouse, let alone, when they would be delivered. I again tried their customer service telephone number, this time there were twelve people before me in the queue so I sent another e-mail complaining about the appalling service and demanding to know when the items would be dispatched to me and when their ETA. Now twelve days after my order was placed I am advised that the respondent had just sent a message to their warehouse to ask when my order would be dispatched and he would advise me in due course. This is a company founded by Sir Stelios Haji-Ionnou; I bet he wouldn't have to wait for his order and if there were a delay I bet he'd get quicker responses from the Customer Support Staff. So far Sir Stelios' company has proved how it is not worth using them to supply anything, as you are unable to rely upon them to keep to the timetable they advise and then have the least efficient and unreliable staff to help solve the problems made by their company. How can it be possible that not only have their failed to dispatch the paid order they have staff who apparently are unable to respond to customers complaints in real time and then are unable to advise even if the order is going to be dispatched at any time in the future? I wouldn't recommend Easylife to my worst enemy, actually I would recommend them to my worse enemy as they deserve to experience the frustrations or dealing with, as well as the inefficiency of this lightweight organisation.”

Helpful Report

Posted 6 years ago

“Everlasting easy hose rubbish product not as advertised in the magazines not burst proof or lifetime guaranteed no satisfaction on contact with company life time is 12 mounths only”

Helpful Report

Posted 6 years ago

“Expandable fencing. Had to wait 3 weeks for item when arrived goods were not fit for purpose. Tried to call to return said item and was kept hanging on the phone for 25 mins so in the end put phone down. Rang again to sort out a return no apology for previous call and to add insult to injury they are charging me £5 postage. Would not deal with company again they need a lesson in customer service. Disgusted”

Helpful Report

Posted 6 years ago

“Poor quality product-The Speed Shapper Deluxe and would not cover the return postage even though I had seen a lot of money with you and was going to order more in the future. Poor judgement on your behalf, saved me some money and I will pass my experience on. Louise Kirk-Spencer”

Helpful Report

Posted 6 years ago

“Covered up an unsightly suite”

Helpful Report

Posted 7 years ago

“quick service”

Helpful Report

Posted 7 years ago

“I would honestly give them a zero star review if I could!! Ordered an electric airer from them on 14th Jan. When it turned up a few days later I wasn't happy with the quality and so contacted them to return it. Due to the size it had to be collected and they use Yodel. I doubt there is a worse delivery company on the planet! After 3 missed collections where I had finished work early on 2 occasions and waited in for a WHOLE DAY, I arranged for a reputable company to deliver the product back to them (after having got confirmation that they would refund me first) It was delivered back to them on 14th Feb and it is only today, 1st March, that I have received a cheque for my delivery costs. I had to phone them yet again to find out where my refund was for the product as they said it would take 14 days, but we were now over the 14th day, only to be told that it hadn't been processed by the warehouse until 19th Feb and the 14 days would start from then!! I was speaking to a guy from the 'Customer Service Department' and told him what I thought of his company and their return policy!! Luckily I had paid by Paypal and had used their Resolution Centre to deal with easylife. Coincidentally, a full refund appeared in my Paypal account about 10 minutes after I finished speaking to easylife. DO NOT TOUCH THEM WITH A BARGEPOLE!!!!! I have had nearly 7 weeks' worth of aggro and stress from this company and I would avoid at all costs. Edit”

Helpful Report

Posted 7 years ago

“Passed my name on to numerous other companies, hence i was always receiving telephone calla which I did not want”

Helpful Report

Posted 7 years ago

“Easy website, great range of products, quick delivery and fantastic customer service. Brilliant.”

Helpful Report

Posted 7 years ago

“I wasn't really happy as they changed the delivery day & I had to email them as I never received a confirmation emai. Not very happy”

Helpful Report

Posted 7 years ago

“My order came quickly and in good condition. Website easy to use”

Helpful Report

Posted 7 years ago

“still waiting to see how happy, goods not recieved”

Helpful Report

Posted 7 years ago

“Saw the expanding trellis which we use to keep our dog contained at night. Works really well. The service was excellent and delivery on time. We also ordered another item which did not suit us and, with no quibble, we were awarded a refund. Excellent company with which to do business would highly recommend.”

Helpful Report

Posted 7 years ago

“Have used Easy life before. Easy site to use and ordering is simple. Would use them again”

Helpful Report

Posted 7 years ago

“Catalogue with a very wide variety of useful household and gardening products, which saves time trailing round the shops looking for things. Very prompt and efficient service at reasonable prices. Sometimes with free delivery.”

Helpful Report

Posted 7 years ago

“no delivery on date given, no dispatch number given, 4 long phone calls to get cancellation and refund, persuaded to opt for Easylife Rewards without a full picture, got a refund eventually. Cannot be trusted”

Helpful Report

Posted 7 years ago

“Placed an order with an indication that items were in stock and that delivery would be 7 days. Ten days later my order was still showing 'awaiting picking' on my account (even though my credit card had been debited). I therefore sent them a message via the contact board on there website. 24 hours later nothing had happened. So I rang them to be told by the adviser that he would send a message to the ordering department and I would get an email from them the following day. Guess what? No I didn't! so I rang again to be told it was being dispatched (I could see the status has changed on my account page) I said I wanted to to make a formal complaint and was told a manager would ring me in about an hour....you've guessed....no they didn't. I am now fed up and have no confidence that this order will arrive.”

Helpful Report

Posted 7 years ago

Easylife Group is rated 1.2 based on 558 reviews