Easylife Group Reviews

Name: Easylife Group
Rating: 1.18

1.2 Rating 558 Reviews

4 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 1 star review on 25th January 2025

Tony Jireh

Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

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“have been trying to get a refund for goods I e mail them not to send but they did anyway I think i'll phone the Queen properly have more luck getting through. sorry cant answer some questions as I have had no reply to my e-mails”

Helpful Report

Posted 4 years ago

“there's nothing easy about easylife. I wish I could of show an 88 year those review to spot her ordering any. Not getting any were with.”

Helpful Report

Posted 4 years ago

“Customer service appauling after cashing my cheque 5th June I had to wait weeks for a delivery of goods (various e-mails sent no reply - order unsuitable returned goods 15th August by their courier have sent 2 further emails asking for my money back (79.98) still waiting - I think this company needs to change its name - easylife what a joke.”

Helpful Report

Posted 4 years ago

“Like a lot of the other reviewers I feel totally let down by this company. My 85 year old father ordered a ladder and it was delivered to the wrong flat in his block and was returned by Hermes, the money taken out of his account, but I am unable to chase this up for him as I am unable to get through on the phone and they do not respond to the emails that I have left. Trading Standards should definitely look into this company.”

Helpful Report

Posted 4 years ago

“I placed an order on Easylife on 4th June 2020, still not got goods, my account says”Fully Allocated, Awaiting Picking” has said this since I placed order, they took money from my credit card 4 days after placing order, despite their policy not to take payment until goods have been dispatched. No replies to emails or no one answering phone. Luckily I paid via PayPal and got my money back, but my account still says “Fully Allocated, Awaiting Picking” Perhaps I’ll get my order for free, then again pigs might fly!”

Helpful Report

Posted 4 years ago

“Like everyone else wish I had read the reviews, can't believe they are consistently so awful, trouble ordering ,impossible to get hold off and now trouble getting a refund . Blaming Covid for delays is not on , if the NHS performed like ' easy life ' what a disaster it would be . I strongly advise people not to order from them .”

Helpful Report

Posted 4 years ago

“Three months to deliver?? Then only after I requested a cancellation. Don't blame Covid - other firms managed to deliver within 2/3 weeks. Absolutely impossible to contact either by phone or email”

Helpful Report

Posted 4 years ago

“Unfortunately you have to give one star, but not worth that. ordered goods and received email goods had left there warehouse. goods normally take 3 to 5 days, 3 weeks later and three online messages to them. NOTHING and no response. BEWARE do not use them, I wish I had read the reviews first. you cannot answers questions below if you don't receive your items.”

Helpful Report

Posted 4 years ago

“As other people suggest you should never use this company. I'm not certain if they are scammers or just completely incompetent yet. They bombarded my father (93 years old) with brochures and haven't delivered anything. Incredibly difficult to get through to when chasing delivery. We will probably have to go back to credit card company and get refund through them.”

Helpful Report

Posted 4 years ago

“Terrible company. Terrible customer service. Would never order anything from this company again.”

Helpful Report

Posted 4 years ago

“contacting by phone is hopeless - holding on for eternity - get passed round the building - they tell you rubbish - nothing gets done - order now months old and still no goods NEVER EVER EVER USE THESE IDIOTS EVER!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Ordered something about a month ago and still not received it yet .Recently sai d my Parcel has been sent to Hermes to deliver -- by a phone call---- and heard nothing since Would appreciate the parcel ASAP”

Helpful Report

Posted 4 years ago

“I reported a faulty hose. Twice by email, then queued 30 minutes on phone and spoke to Stephen who said I had to send a letter from a garden shop to say the item was faulty. I sent this with photos, bu am still waiting for a reply. Very disappointed at awful service”

Helpful Report

Posted 4 years ago

“Shocking customer service from Easylife. I rang the day after my order arrived to try and initiate a return. They took £5 off me over the phone and said they would mail me a returns slip/label (I don't have a printer). Nearly 3 weeks later and it has not arrived. Every time I try to ring customer services I get put on hold, then after 30mins+ the line goes dead. No such issue if you try to ring their ordering dept though! Can get through to them straight away... I just want my money back. I am elderly and feel like this company is taking advantage of my age group with the promise of an easy phone service compared to online shopping. I don't have unlimited phone credit so trying to get in touch with them is becoming very expensive.”

Helpful Report

Posted 4 years ago

“i could tell you but they ignore anything the customer saysand will send items NOT ordered.a man called David asked if I wanted an insurance quote I said no my husbands was a funeral director. my Son we nt to my bank to cancel anypayments to the company so my debit card was totally canceled.The bank were really good at acting on my behalfMy advice to all.Tell your bank and also quote it is fraud.on the company part”

Helpful Report

Posted 4 years ago

“Placed my order after 3weeks nothing called several times no reply, they only want you to take the offer of the puzzle book, beware they want to charge you a fee in return for so calld prizes,ideal world operate a simalar rouge.”

Helpful Report

Posted 4 years ago

“Absolutely no customer service. Do not order from this company. I tried to phone the company to cancel an item but my calls weren’t answered. I tried emailing them several times to cancel but no response. The item was delivered and returned within a few days and two weeks later still no refund. Absolutely dreadful!”

Helpful Report

Posted 4 years ago

“I placed an order in May and returned same with 100% guarantee slip despite emails and phone calls I have no response so I have been in touch with my bank to see if they can help I paid with my debit card - apparently you can try to claim back up to 4 months through your bank - hope this can help”

Helpful Report

Posted 4 years ago

“Wish I had read reviews. Still waiting for an order. I decided to cancel order but basically no way to do this. No one answering customer services. No reply to e.mails so I have just got to accept that I have thrown money away. Very disappointed.”

Helpful Report

Posted 4 years ago

“Very similar to all the other reviews”

Helpful Report

Posted 4 years ago

Easylife Group is rated 1.2 based on 558 reviews