Easylife Group Reviews

Name: Easylife Group
Rating: 1.18

1.2 Rating 557 Reviews

4 %

of reviewers recommend Easylife Group

Company Reviews

Questions

Metrics

1.2

Based on 557 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 1 star review on 25th January 2025

Tony Jireh

Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered chair which was not suitable .Easylife said they would send a courier from Evri to collect 3 weeks ago. The courier never arrived 1st time,had to wait another week for them to print another return form,courier not arrived again. !!!. Very poor customer service,they expect me to keep on checking with Evri instead of them contacting Evri. Won't use them again”

Helpful Report

Posted 3 weeks ago

“I never bought anything from easy life, but they took £65,89 from my account in October 2023, when I asked where the had my visa number from , they said another company. Checking back on statements found another £65,89 had been taken in August 2023. I have previously reported this to my bank, who were going to look into to it, it was reported in November, I am also 84 yrs of age.”

Helpful Report

Posted 1 year ago

“Beware of making payments to easylife. I bought an item from them before xmas, I then received a call from them offering a loyalty card subscription, which I refused. As I never received the card I assumed that they had got the idea that I didn't want any loyalty card. then I noticed they had taken £69.50 out of my bank. I got my money back, some others might not be so lucky or may not even notice the money gone.”

Helpful Report

Posted 2 years ago

“Dreadful. Charging me £18.50 each month for nothing , saying I said yes to a magazine, conned me I am in my 70s , I called the they said they would stop this, they have not going to see solicitors, Evil,”

Helpful Report

Posted 2 years ago

“I ordered three items in May last year, received two which I am very pleased with. The third there was a delay so I just cancelled it. I had sent a cheque so asked for a refund And this is where my problem starts since August I have phoned twice and written three times and been assured a refund was coming my question is WHEN???????”

Helpful Report

Posted 4 years ago

“Bought 3 copper face masks £6-66 each and no wire insert to seal around nose leaving gap for germs to enter and allow glasses to steam up, poor quality for price. Was told delivery in 3 to 5 days, it took 15 days from despatch to delivery for a simple envelope all enquiries by email or phone ignored. Poor quality and customer relations.”

Helpful Report

Posted 4 years ago

“I am giving them 2 star reason being I've been ordering from this company for a couple of years & never experience any problems before until recently. I order a ladder for my father, unfortunately it was too heavy & items missing. Tried calling them on several occasion and was waiting up to 20mins before getting disconnected. Emailed them still no response. I have now return the goods by Hermes . Still no sign of a return very disappointed. Spoke to my credit card company and they advise I will have to wait 30days before they can look into this.”

Helpful Report

Posted 4 years ago

“Ok for non-electrical items (some good, some not so good) but v poor for battery operated items. I have sent back lots of things that just don't work. Also they are at risk of breaking the law re trading standards.”

Helpful Report

Posted 5 years ago

“Passed my name on to numerous other companies, hence i was always receiving telephone calla which I did not want”

Helpful Report

Posted 7 years ago

Easylife Group is rated 1.2 based on 557 reviews