Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,080 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The new ebay for sellers is terrible.You get charged ridiculous fees for selling your products,like “final value fee”.I got charged a 4,50£ fee for selling a 30£ product…”

Ebay 1 star review on 12th December 2022

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Posted 2 years ago

“EBay and seller scammed me by selling me an iCloud locked apple series 7 watch. On ctcing ebay I was told I need to talk to seller and in the event the seller blocked me and I lost my $272 Please do not use eBay I have reported but in vain coz I am just an ordinary buyer and eBay is running this scam platform. Please careful I can’t get my money but want to caution you guys.”

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Posted 2 years ago

“Do not believe or rely on their protection policy.not only do they do nothing to prevent the sale of counterfeit goods,their policies actively perpetuate it.”

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Posted 2 years ago

“The new Ebay system for sellers is terrible. Not only that but the customer services set up is equally bad. I have used Ebay for years. I will not be using it again”

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Posted 2 years ago

“Avoid buying expensive stuffs on eBay!!!! I got scammed with a a laptop, it arrived block and I asked for a return and eBay provided me with the QR code and i suggested to get a insurance shipping label but the seller was highly aggressive and abusive and he denied my suggestion so I contacted eBay costumer service and they told me not to worry, if the item got lost they were going to refund me because I used their QR code and I sent back the item and the item got stuck in transit and then lost. I contacted eBay and this seller opened a case about the item and sent a letter from “usps” saying that I never dropped off the package, when I have a receipt and witnesses from usps that saw dropping off the item they refused to believe me, even when I sent screenshots from this scammer threatening my own life, he told me “he knows where I live” and they still closed the case in the scammer favor and they don’t want to refund my money, even though I already gave up the item and my money, i spoke with the usps inspector from my local area and he wrote me a letter saying that did dropped off the item and they still refused to pay my money which was a total amount of $1316.09 so i basically got scammed and eBay won’t help even if they know this “seller” is a scammer they are protecting him, and not helping their costumers. Never buying on eBay and I hope this experience help you to not commit my same errors, DONT TRUST EBAY”

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Posted 2 years ago

“Seriously gone down hill recently, sold a item for £10 and was charged ridiculous fees then kept my money for 16 days. Proffered it when we could use e bay for selling items. Won't be using ever again or recommend this site”

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Posted 2 years ago

“Well, it’s absolutely dishonest and horribly customer service. A fraudulent platform trying to extort money that I never received in the first place. After long years a shaming place that should be shut down for fraud.”

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Posted 2 years ago

“Getting better by the day”

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Posted 2 years ago

“Order a product free shipping from e-bay, payment was taken immediately. The item never got delivered and they started asking for 49$ for shipment charges, when I replied that I want the money back as shipment charge was not part of deal from the start they replied they will charge 39$ for handling, no product received and no refund made so far. Amazon orders are far more better.”

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Posted 2 years ago

“Signed up to ebay today as I wanted to buy a pair of shoes. I have never used ebay before. Proceeded to checkout - account suspended. Emailed customer care. They replied that i was suspended for ever to save the ebay community! Replied- I could'nt care less. I will never use ebay again if this is how they treat customers. The whole thing sounds very dodgy.”

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Posted 2 years ago

“Item described as TWO packages of of file folders. I paid for two and received ONE!! Because I received 1/2 the order, eBay said I received the whole order and closed my complaint leaving the seller with the money and one of the items. If you get your item, it's OK, but if you have a problem, they don't care.”

Ebay 1 star review on 23rd November 2022

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Posted 2 years ago

“I dropped off a package at USPS and got my receipt for my records. The package gets lost after USPS has it in their possession and eBay refunds the buyer. How am I responsible for USPS losing the package? Also, the buyer chose the shipping method without insurance. eBay said I was not responsible and closed the case then 4 hours later I get a notification that eBay reopened the case and sided with the buyer and denied my appeal. I will never sell on eBay again. It's not worth it. eBay will always side with the buyer regardless of the situation. I'm done!!”

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Posted 2 years ago

“Been a seller for 20 years on ebay, every time contacted customer service got a different answer and most answers were deal with the new selling tool after asking my opinion about it we are not changing anything for you. Customer service has always been bad and have to be educated about how shipping works internationally, but lately their customer service is closed minded guess they have enough sellers don't need me.”

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Posted 2 years ago

“eBay is a very bad platform if you are a seller and a very good platform if you are a buyer I will explain to you now because if you are a seller and send an item to the buyer they can lie and open a case saying they received an empty box of trainers so they get to escalate it to eBay and eBay refunds the buyer whilst they get to keep the trainers and money that is a daylight robbery not only did this happen to me but loads of other hard working sellers out there so be careful if you are trying to become a seller its risky just remember this bit "eBay will always be on the buyers side".”

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Posted 2 years ago

“Bad customer service. No help. Out of pocket! Bye eBay...only been 15 years!!! Go to amazon as there customer service is outstanding and prompt x”

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Posted 2 years ago

“beware eBay not paying sellers”

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Posted 2 years ago

“allowed someone to leave bad feed back for an item not sold on ebay ,then tells me because i never noticed in 90 days cannot do anything about it but added was a mistake to allow and why would i notice something that should not have been there .seems ebay is run by cowboys and half wits ,use market place”

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Posted 2 years ago

“I wanted to sell a dress. I accepted an offer. The buyer asked to send more pictures to her email address which I did. She requested me to buy 2 gift cards of £500 as apparently was for a birthday. I bought one of £270 and receive an email from payments team that I have to buy the other one in order to release the full amount. I looked on ebay and it appreared item purchased by .....(buyer name). I was confident that everything was ok as I clearly saw the word purchased (which means bought) on ebay. Plus the email confirmations from payments team to actually find out that everything was a scam. Not only that I lost the other buyers but I lost money as well. I really recomend everyone to stay away from ebay as in my case was a genuine mistake that I was new and I didn’t know that I shouldn’t communicate outside ebay website. They do not check the buyer identity. The do not cover your loss in case of fraud through their website. They also state online item purchased and the item is not even paid. They do not facilitate to buyer -seller experience through chat in order to avoid using personal email or messages. In my experience if I had the option to send the pictures through chat I would not have ended up losing money. Overall I am very dissapointed by this experience speacially now that I read all the other reviews.”

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Posted 2 years ago

“They let scamers to sell on their website no parcel no money no nothing after 3 weeks where seller was 100% reviews customer service is a joke money back impossible save yourself time and money. Avoid in all costs. They gone downhill what a joke”

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Posted 2 years ago

“Ebay is a RIP OFF to all sellers. You let people destroy products and send them back or send the wrong product yet ebay makes you give the buyer money no matterm what. Use facebook or craigslist or offer up. DO NOT USE EBAY RIP OFF site”

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Posted 2 years ago

Ebay is rated 3.1 based on 4,080 reviews