Ebay Reviews

Name: Ebay
Rating: 3.10

3.1 Rating 4,067 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,067 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been an eBay seller/buyer since 2007 with 💯 positive reviews from 900 customers. Last sale made me to cancel the eBay account as I see they promote the fraudulent transaction. I reported this particular buyer as a fraudulent misrepresentation of facts and eBay still is holding my money until the item is returned. It’s been weeks and I have not reviewed the item. My policy is “no returns” all communication was via eBay and they sided with the bogus claim from the buyer. I have wasted money and time to a policy of eBay which provides for a fraud to take priority over truth”

Helpful Report

Posted 1 year ago

“Place is Trash Don’t use it to sell anything They overcharge And try everything they can not to pay you your earnings”

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Posted 1 year ago

“Ebay constantly reports items shipped when all the shipper has done is submitted a tracking number. That is intentional fraud on ebay's part. Shipped means that a shipping entity has received it. Always has, always will. Ebay admits it when it issues a refund for an item it listed as "shipped" which never subsequently got any tracking data or was ever received, which has happened for me a number of times.”

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Posted 1 year ago

“Not even a 1 star for management and customer service!! Waited 1 whole month to release my money for an item that I sold, met the buyer the same day a month ago for collection of this item because it wasn't exactly his property because I met him the funds where held until postage was confirmed. The buyer gave me positive feedback straight away and marked as collected. After speaking with one customer advisor she had told me not to worry she can see its been collected and that I've had no issues in the last 12 years of selling so told me my funds would be with me within 24hours. Ringing back 24 hours later funds still not there, apparently this was denied by ebay when the last adviser tried to release it for me. Speaking with several other advisors over the next few weeks has been manic, no one to tell me why this has happened and nothing they could do to overwrite it, ebay and its payment hold team are a shame to the company what do they even do in their offices if they can't handle my numerous complaints I've raised. I have sold for 12 years I'm not a continuous seller as they always tell me this could be why but I'm a trusted seller with 100 stars so I've been told if you don't sell hundreds a month then your payments are likely to be on hold, unfair and treat differently to other sellers NOT ON. Iam in the process of complaining to the ombudsman because I'm not letting this go I want compensation. £217 to wait a month when I needed this to live is beyond a joke, it's not just £17!!!”

Helpful Report

Posted 1 year ago

“Ebay has a habit of removing listings for items that have clear pictures and receipts posted, ebay deletes them claiming they are counterfit. when you call it can take days to get a response. They cannot give you a decent answer for removing the items. They will give you adise on what you have to do to keep it from happening and when you do what they tell you to do they will still remove your listings. In one week they removed 26 of my Authentic listings that had receipts posted. Then they tell you if you repost them (ever) your account will be suspended. Ebay has become a very very very bad place to sell your items on. SELLERS BEWARE!!!!”

Helpful Report

Posted 1 year ago

“I purchased an item and paid, I got a fake tracking number showing that the item was delivered. But i never received the item After i trace the tracking number with the post office, It showed that the item has gone to a different country and with a different name and address . I can not find anyone from eBay to talk to , after 20 years of business with eBay, I never do business with them , SHAME ON EBAY”

Helpful Report

Posted 1 year ago

“I ORDERED AN ITEM ON THE 26TH FEBRUARY IT IS SHOWN AS BEING DISPATCHED ON THE 27TH FEBRUARY AND HAS NOT ARRIVED I HAVE CONTACTED THE SELLER WHO HAS BEEN VERY UNHELPFUL REFUSING TO GIVE ME A REFUND AND ACCUSED ME OF BEING TROUBLESOME, THERE IS NO WAY I CAN CONTACT EBAY AS THE PROCESS IS IMPOSSIBLE THIS DOES NOT ENCOURAGE PURCHASES IN THE FUTURE.”

Helpful Report

Posted 1 year ago

“Su Ebay sono in vendita milioni di articoli, ma alcuni purtroppo sono non conformi e anche difettosi. Il problema è che quando questa cosa viene segnalata a Ebay, anche ad esempio aprendo una contestazione formale, loro se ne lavano le mani! Nella mia esperienza, in data 18-2-2023 ho acquistato presso Ebay un rasoio Ciaobosi TX-8267, e nonostante sulla confezione siano decantati i “migliori materiali rinvenibili sul mercato” utilizzati per la produzione degli articoli “Ciaobosi - prdotti di qualità” (come no!), questo loro rasoio cinese è veramente pessimo, anche rispetto ad altri rasoi cinesi di fascia bassa. Lo stesso provoca rossore, prurito e irritazione, non riuscendo nemmeno a mettere a punto un buon taglio, dato che non riesce a radere a fondo. Il rasoio è pertanto di pessima qualità (di fatto inutilizzabile) e non è lo stesso pubblicizzato sulla confezione; inoltre sulla pagina del venditore (Pedralindashop) c'è scritto che è possibile il reso entro 30 giorni dall'acquisto, ma lo stesso mi è stato negato dal venditore (e tale decisione è stata anche accettata da Ebay). Infine, ennesima cosa grave, il rasoio non è conforme alla direttiva CE. Come avevo scritto all'inizio, ho segnalato tutto a Ebay, che però non è intervenuta e non ha fatto proprio un bel niente, tant'è che il rasoio cinese difettoso è ancora in vendita su Ebay. Complimenti!”

Helpful Report

Posted 1 year ago

“Update - after speaking to an Ebay rep they refunded the fee for cancelling the auction. I had contacted them about the wrong price being entered and they said to cancel the auction and small fee would be assessed. They did not tell me that all I had to do is go to 'site map' at the bottom of the page and chose cancel bids and then cancel the auction and redo it. No fee for that. Since I asked for advice from Ebay, had the message they sent, and the only advice given made sure I paid a fee, I was refunded. Really not appropriate behavior from staff. I did complain that for a tech driven company their website is very confusing and hard to find things. If sitemap is where you can see everything it should be under MyEBAY dropdown.”

Ebay 3 star review on 26th February 2023

Helpful Report

Posted 1 year ago

“This company is ridiculous. They have a platform that is confusing forcing you to do an auction and if the item you are selling is no longer available due to damage you are charged. I will not use them again to sell anything ever again. Wish I had read reviews before I got charged 67.-- for removing a listing.”

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Posted 1 year ago

“0 customer service happy to take my cash but need their support just sent round and round in circles is this helpful e bay 👍👎no it's not 👎👎👎”

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Posted 1 year ago

“I've used eBay for over 10 years, but it's all gone horribly wrong recently. They have always charged high fees, but I put up with that. Last year they ditched PayPal, so you had to set up a direct debit so they deal directly with your bank account. First problem was they started taking money from my account when no fees were due. I contacted them, but they denied it despite evidence from bank statements. Then they started offering a delivery service via Evri and Packlink offering much cheaper rates than Royal Mail. I then received emails several months after posting items saying I had underpaid and owed them money - usually double the original fee. Then in December, they started losing parcels. Buyers understandably wanted refunds, which eBay paid out and then tried to deduct from my bank account - despite it being their delivery service which lost the items. I tried to call customer services, got though to a recorded message, and was charged £14.80 for the call. Enough is enough. Not using eBay again.”

Helpful Report

Posted 1 year ago

“eBay books "We have given your package to an eBay partner, 7 days ago - it has a USPS tracking number but USPS does not show it has been handed to them yet - your package will arrive at your Post Office some time in the next two weeks." What my LAST EVER book order from eBay looks like!”

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Posted 1 year ago

“eBay continues to support fraudulent foreign entity sellers. I ordered from 2 Vietnamese sellers and did not get either order. eBay said I did. There was NO DELIVERY. And yet they sided with the corrupt foreign seller who scammed me by never shipping the orders. BUY AMERICAN AND STAY AWAY FROM EBAY”

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Posted 1 year ago

“I been an Ebay user for at least 14 years. Now for no reason Ebay has dropped my Pay Pal Credit option for no reason. i don't owe any balance at all on the account. Also I have never been late on a payment. I tried to call a customer service rep abut you can never get anyone. The automation will just hang up on you. This company is on its way out. Management is horrible. Go to Amazon instead.”

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Posted 1 year ago

“They will not ever provide a live representative to help you and all situations are not addressed by the site. I have been trying to get a refund for an item that was never shipped to me and there is no help by the Ebay. Will no longer buy from this site.”

Helpful Report

Posted 1 year ago

“I would give 0 if I could. it's a scam company! I try to contact their customer service and they only keep sending automatic response on my email which is not what I want!! They suspended my account without even giving explanation and didn't pay me money for items I sold! scam!!! be ware!!”

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Posted 1 year ago

“rubbish company,”

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Posted 1 year ago

“Terrible money making scammers full of BS”

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Posted 1 year ago

“Very poor customer service ! 28 agents trying to sort out an issue m, more than 10 days and still receiving confusing information ! If you run a serious buissines stay away from the platform, people from UK very nice but back office terrible ! 28 agents ... 1 trip to their office in London and issue still not resolved, getting the same email over and over again with operators not paying the minimum attention to their job !”

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Posted 1 year ago

Ebay is rated 3.1 based on 4,067 reviews