Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,089 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,089 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EBAY is Dead ! They shot themselves in the foot by limiting sellers to a limits of $200 per month. I'm closing my account today and I will never buy anything from EBAY ever again.”

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Posted 11 months ago

“Now this is just madness. Ebay not only charges you fee on delivery fee but also witholds your funds until you send it - including delivery fee. They claim this is to have a "seamless" transaction but how am I supposed to send the item if I didn't get paid for it? Madness. When I asked customer support about this, they told me to lie and mark it as dispatched to get the funds released. How is this legal??? EDIT: it has now been 4 days since I was supposed to get paid, 5 different people I spoke to, each of them telling a different story, each of them claiming I will get my money within 2 hours - nope, still not happened. Avoid this platform at all cost!”

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Posted 11 months ago

“Protects sellers and buyers, they're a great company.”

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Posted 11 months ago

“BIGGEST ONLINE CROOKS ON THE MARKET AVOID AVOID STAY CLEAR YOU WILL LOOSE YOUR MONEY 100% poor customer service agents don’t care no managers or supervisors available just steal your money and that’s it have to fight to get it back for no valid reasons.”

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Posted 11 months ago

“I sold one item this year. They stole $130 of my earrings for a “FREE” posting. Now they are holding the rest of my earrings in their own bank accounts for 3 months. So I don’t receive any money for 3 months how dare they. It’s not their money hell it was supposed to be listed for free. But noooo they decided thanks very much I’ll take that. They have wayyy too much power. That’s not right at all”

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Posted 1 year ago

“The nations #1 online source for buying and selling counterfeit automotive parts listed and sold as genuine. No other online company even comes close to eBay in this department. They invite fraud with open arms.”

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Posted 1 year ago

“Tylko ebay ma rację. only ebay is right. no arguments work, money is money”

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Posted 1 year ago

“Do not even bother placing an order as a guest on ebay! In the event that you have a problem with an order, you cannot go to "contact seller" without the page refreshing and loading another page which insists that you start an ebay account! I had a bait and switch product sent to me, one which was NOT what I ordered but completely different. The ebay "help" page is just a bot and you can never get a hold of a live human being.”

Ebay 1 star review on 12th February 2024

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Posted 1 year ago

“Very happy with the service and good service”

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Posted 1 year ago

“Seller has scammed me as goods not arrived. After 26 emails back and forth to seller "Yinlen-us" they promised refund, which I have not received. Now being ignored by both seller and Ebay. I did issue a complaint but Ebay closed it before any resolution. Then the run around from Ebay, no response from them and unable to discuss it. Their money back guarantee is utter BS. A disgraceful effort Ebay. I will never use your service again”

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Posted 1 year ago

“Ebay is going down fast”

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Posted 1 year ago

“Company I bought the item from said they wouldn't take the product back because I opened the package.”

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Posted 1 year ago

“I am compelled to share my disappointment regarding the recent handling of my seller account on eBay. Without any warning or explanation, my account was suddenly restricted, leaving me bewildered and frustrated. One of the most disheartening aspects of this ordeal is the lack of communication from eBay. As a seller, I believe transparency is crucial, and the abrupt restriction without providing any reasons or specific details is both unprofessional and unsettling. It is disconcerting to have my livelihood affected without understanding the cause behind such a drastic measure. Attempts to seek clarification through customer support have proven to be an exercise in frustration. The response time has been slow, and the assistance provided has been generic at best. I expected a platform as reputable as eBay to have a more efficient and communicative support system, especially when it comes to account-related issues. Navigating the resolution process has been like navigating a maze without a map. The lack of clear guidelines or avenues for resolving account restrictions has only added to the overall dissatisfaction. It seems eBay could benefit from improving the transparency and user-friendliness of its account management procedures. This experience has left me questioning the reliability and fairness of eBay's seller policies. As someone who has been a dedicated seller on the platform, I find it disheartening to be treated in such a manner without a proper explanation. I sincerely hope eBay takes steps to enhance its communication and resolution processes to avoid subjecting other sellers to similar frustrations. In summary, the sudden restriction of my seller account without any explanation has been a deeply unsatisfactory experience. I hope eBay reevaluates its approach to account management to provide sellers with the transparency and support they deserve.”

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Posted 1 year ago

“I sold a phone on eBay it was my first time and I got scammed, I sent the phone working with no problems and now the buyer says the phone has problems and I have no money from my sale! This is not acceptable, I paid twice for delivery, I was a good seller, I answered everything the buyer asked me and now he wants to return it when the phone never had any problems! I want my money now!”

Helpful Report

Posted 1 year ago

“Ebays general customer service is not good. It is a bit better for buyers than sellers though. Recently as a buyer I had them pull money out using an account they were not supposed to with the new best offer program, requiring a payment source before the offer. They opted to use a bank account I never use, that is empty, rather than the payment source I authorized. This is because it is cheaper on fees for them. After numerous overdrafts because of this, I talked to 2 different agents that supposedly made a support ticket, and "would make sure it was fixed". Still pulling out of the account I never authorized racking up fees. Calling Ebay again, they refused to connect me with a supervisor to address the issue, and then hung up the phone. Not once, but three times. This level of narcissism is only something I've encountered post Covid. Everyone seems to think they are the most valuable asset in a company, and it empowers the garbage workers to pull this nonsense all the time. Seems worse at ebay, but its seems to be a problem everywhere from my observation. Now I am having to fight this out with the bank on the fees. They argue It was something I bought. True. But I never authorized the withdrawal from that empty account, therefore irrelevant I'm sure others have had similar issues. THIS is how class action lawsuits get started. They use the fact that they are the biggest auction site on the web to negate the negative repercussions of their actions. Most people will deal with a company even if they feel screwed if they think there is still some benefits. I think they should be boycotted out of business, and let a better company take their place.”

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Posted 1 year ago

“I had sold something on eBay and buyer received after ebay banned my account without any reason I told them why my account banned they are told me we are canot tell why Recommended no one use ebay even for a second”

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Posted 1 year ago

“Very poor and unfriendly customer return policy. Whoever came up with their currently workflow needs rethinking. Denying a customer to return a defective item within 30days of return because of a poor internal process is substandard and unjust at the least.”

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Posted 1 year ago

“A month ago I ordered 2 pocket calerdars from ebay and have only received 1- even though I paid the bill immediately”

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Posted 1 year ago

“Sold Accordian to Buyer through EBay sent express service to buyer after paying to EBay buyer received wrong packed labeled wrongly goods went out in perfect condition came back broken . Being buyer obviously didn’t want it . Genuine mistake but now limited to payouts from eBay when it’s my goods and they keep money and fees .not use them ever again”

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Posted 1 year ago

“My wifes account was hacked and nearly £1000 of goods bought by hacker using her bank card details. Multiple calls and emails to ebay but nothing resolved yet-totally ineffective giving us sleepless nights.”

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Posted 1 year ago

Ebay is rated 3.1 based on 4,089 reviews