Ebay Reviews

Name: Ebay
Rating: 3.10

3.1 Rating 4,067 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,067 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold Accordian to Buyer through EBay sent express service to buyer after paying to EBay buyer received wrong packed labeled wrongly goods went out in perfect condition came back broken . Being buyer obviously didn’t want it . Genuine mistake but now limited to payouts from eBay when it’s my goods and they keep money and fees .not use them ever again”

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Posted 11 months ago

“My wifes account was hacked and nearly £1000 of goods bought by hacker using her bank card details. Multiple calls and emails to ebay but nothing resolved yet-totally ineffective giving us sleepless nights.”

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Posted 11 months ago

“Honestly, its very poor platform to sell products.❌🚫 I sold my items and Ebay stop my payments, There was nothing wrong from my side, i gave them proof, But Ebay didn’t give me my payments, Now they told me i will get my money after 6 months so very bad experience. New seller should be careful, Because anytime ebay can block you and stop your payment coming from customer and it left in ebay account❌⛔️🛑⚠️”

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Posted 11 months ago

“Purchased a watch which I never received . The seller had a tracking number but the item never got to my address. Either Ebay nor the seller would even help me file a claim with the USPS. After contacting the Postal Service the told me the shipper needs to file the claim. Ebay closed the case and will not reopen it. There is no way now to get a human being on the phone with Ebay. I am now filing with my credit card. So disappointing.”

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Posted 1 year ago

“I ordered something from topeakmart in error and tried to cancel it right away. They would not cancel it. So they sent this $230.00 item anyway. When I started the return process, I keep getting the run around. The return label won't print, and they want to charge me $37.00 to return it. Hey Ebay, this doesn't sound like a 100% money back guarantee. And the delivery was completed (2 boxes) 3 days after I ordered it. They're trying to stick me with this item I don't want.”

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Posted 1 year ago

“Used to be a good platform but now full of scammers, liars and criminals. I would steer clear, they are not interested in anything except collecting their huge fees and giving no support.”

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Posted 1 year ago

“Ebay is the worst. I will never sale or buy.”

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Posted 1 year ago

“They closed my account of 25 years, had a 525 positive standing. They wanted my passport, Ss number etc. I already had to open a second checking account for them. They have 277.00 of mine and will not give it to me. They said they will eventually send it to my state. Unreal. Boycott them. Besides they end up taking 25 % of your sale when all is said and done.”

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Posted 1 year ago

“eBay is a dope app I purchase many clothing iitems from there and never was disappointed Great prizes I love the app.”

Ebay 5 star review on 22nd November 2023

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Posted 1 year ago

“Full of scamming scum and as long as they collect their fees every month won't do anything about it”

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Posted 1 year ago

“I called ebay customer service about a issue with my ebay account I'm not able to request an invoice because them the agent was not helpful when it came to assisting me”

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Posted 1 year ago

“EBAY for sellers : WARNING. This selling site not for the faint of heart. I have been on the eBay platform for more than 16 years and have a 100% satisfaction rating as seller (and buyer). On a recent clearly false return request by a buyer, I was totally surprised by the difficult loops I had to jump through to get eBay on my side and to agree with my standpoint. After numerous and strenuous email messages, I finally was put in the right and all related expenses to this “sale” were reinstated on my account. This whole procedure definitely left a sour taste in my mouth. The criticism one can read on several social media stating that eBay always (at first) side with the buyer is an understatement. They hardly open a case in favor of their sellers. I did not know but know now! Furthermore, eBay controls completely how and when they will perform a payout to you, the seller. They keep your banking details as a hostage. You cannot close your seller’s account since you cannot remove your bankdetails from it - without eBay’s approval. This entire ordeal was very scary for me. I felt totally helpless and at the mercy of big eBay! Luckily, it turned out OK for me. I intend not to go through such trauma again. I am moving my items to other selling sites.”

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Posted 1 year ago

“Worse market place to sell jewellery! Huge comisions 12.9% + shop subscription + vat, plus fixed price for every item sold. At the end of the day the buyers end up paying all this in one way or another. But the worst of all is that they are allowing fraudulent sellers on the platform and the legitimate bussines are not. If you want overpriced jewellery as buyer go to buy it on ebay or gold look alike ..gold on silver .gold look alike ...fake diamonds .. and so on. As seller after many years allowing ebay to keep several tens of pounds in comisions and literally hundreds of calls to sort out issues, ironically created by ebay can not recommend it enough if you want to lose money and time ! Recommendation .. rather than buying jewellery in ebay simply look after the shop name as they do have their own website in google (at least the serious sellers ) and contact them directly you still have the same right of returns and the security of buying from reputable jewellery but most probably you will get the item 20% cheaper. Horrible experience overall with ebay, agents that gives you instructions to do something then other " asking apologies for the recommendation of the colleagues " ...plenty of " we understand your frustration" and at the end of the day just time waste. Long story short ...ebay is good for private sellers to sell unwanted items before to take to skip, but not for reputable jewellers or any bussines.”

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Posted 1 year ago

“i've sold a pair of boots on ebay, the seller made a dispute on the pretence that the size was wrong and asked for a return. 5 months later i don't have neither the boots nore the money even though ebay stoped 30 euros more from the account for the return expences. During this period i've tried all the steps required by ebay with the answer being the same all the time"the resolution was closed in favour of the buyer". so now im being fu..ed by the buyer with the help of ebay.”

Helpful Report

Posted 1 year ago

“EBAY CHEATS RETIRED MARINE VETERAN OUT OF $142.82 On September 16, 2023, the retiree ordered three lights from one of ebay’s sellers, thestoreoftheyear12. On September 23, 2023, the old man received an email from ebay telling him his ordered was delivered. He quickly ran out and checked by the front door—nothing. He went to the mailbox—nothing. He checked with his neighbors—nothing. So he contacted the seller and explained that, while the email says the order was delivered, it was not. The seller told him to do those things he had already done and let them know. On September 25, 2023 the veteran called the United States Postal Service at (800) 275-8777 and asked them if the item was delivered to his address. The representative to him it was delivered to his city, state, and zip code, but to a street address that was not his own. He communicated this to the seller and they said the tracking says it was delivered, “reach out to ebay.” He also showed the seller that the United States Postal Service’s tracking only shows that the package was delivered to a city, state, and zip code. Not to a specific address. Therefore, the package in this case could have been delivered to any one of 35,670 people who live in retiree’s city, state, and zip code. He presented evidence showing that the pack was not delivered to him ebay. Ebay’s reply was that the seller says it was delivered. Case closed. Where is ebay’s due diligence? They claim to have a money back guarantee policy, but in this instance, they failed to validate the buyer’s evidence and provide a refund. It is sad to know that a company with a net worth of $26.68 billion must resort to stealing from people whose only mistake was trusting the legitimacy of ebay’s obviously false promises. Caveat emptore!”

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Posted 1 year ago

“I am a new seller on ebay, and so far they have done nothing but discourage me from moving on. Absolutely useless! They just have scripts they follow and that's it. The last time I talked to them, they literary flipped me off! They keep my money for a month and a half, even though the buyer talked to them on chat, and confirmed that the product was delivered, and that he is very satisfied. I don't even know if this is legal or not. I had to retract all my products, from sale, because I can't afford to pay for them Transport. While Ebay uses my money.”

Ebay 1 star review on 28th September 2023

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Posted 1 year ago

“I sold an item that costed £22.90, fare enough I was charged £3.23 on fees, but I was only given £3.29 instead of £19.67, when I asked them about that, they had charged me more fees. They're thieves and scams.”

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Posted 1 year ago

“To put it mildly, I don't believe there a Customer Service department worse than that at Ebay. It is absolutely amazing, no matter what help you need, what question you ask, you will always get the pre-scripted response. "eBay protocol,,,,BLAH BLAH BLAH" What is even sadder than that, is how hard it is to communicate with the "customer service" assistants. 1) not very understandible, or not quite ready for communicating in English 2) not capable of actually considering what the full question is. 3) not responding in any way other than robotic. 4) not turning down background noise) eBay has set a new standard, for incompetent customer service. eBay is sincerely at the bottom of the list”

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Posted 1 year ago

“I’m 65 years old, I have grown with the times, technology, and let’s face it e bay has not. Return policy very poor, Time consuming and let’s face it a joke, Quality control can’t say it exist and if you were a long time seller is eBay I believe there is none, and don’t even get me started I’m tracking your delivery I don’t have a Thomas guide anymore. Let’s put this horse to rest and shop with somebody that’s in the 21st-century”

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Posted 1 year ago

“The majority of eBay orders are problematic, many times the purchase arrives very late, many purchases do not arrive at all, much of the information provided regarding the reliability of the sellers is not correct in the results test, When demanding a refund, they delay and postpone to later dates, which is a vile thing and disrespects the customer, you should stay away from this platform”

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Posted 1 year ago

Ebay is rated 3.1 based on 4,067 reviews