Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,080 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ebay made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tylko ebay ma rację. only ebay is right. no arguments work, money is money”

Helpful Report

Posted 10 months ago

“Do not even bother placing an order as a guest on ebay! In the event that you have a problem with an order, you cannot go to "contact seller" without the page refreshing and loading another page which insists that you start an ebay account! I had a bait and switch product sent to me, one which was NOT what I ordered but completely different. The ebay "help" page is just a bot and you can never get a hold of a live human being.”

Ebay 1 star review on 12th February 2024

Helpful Report

Posted 11 months ago

“Very happy with the service and good service”

Helpful Report

Posted 11 months ago

“Seller has scammed me as goods not arrived. After 26 emails back and forth to seller "Yinlen-us" they promised refund, which I have not received. Now being ignored by both seller and Ebay. I did issue a complaint but Ebay closed it before any resolution. Then the run around from Ebay, no response from them and unable to discuss it. Their money back guarantee is utter BS. A disgraceful effort Ebay. I will never use your service again”

Helpful Report

Posted 11 months ago

“Ebay is going down fast”

Helpful Report

Posted 11 months ago

“Company I bought the item from said they wouldn't take the product back because I opened the package.”

Helpful Report

Posted 11 months ago

“I am compelled to share my disappointment regarding the recent handling of my seller account on eBay. Without any warning or explanation, my account was suddenly restricted, leaving me bewildered and frustrated. One of the most disheartening aspects of this ordeal is the lack of communication from eBay. As a seller, I believe transparency is crucial, and the abrupt restriction without providing any reasons or specific details is both unprofessional and unsettling. It is disconcerting to have my livelihood affected without understanding the cause behind such a drastic measure. Attempts to seek clarification through customer support have proven to be an exercise in frustration. The response time has been slow, and the assistance provided has been generic at best. I expected a platform as reputable as eBay to have a more efficient and communicative support system, especially when it comes to account-related issues. Navigating the resolution process has been like navigating a maze without a map. The lack of clear guidelines or avenues for resolving account restrictions has only added to the overall dissatisfaction. It seems eBay could benefit from improving the transparency and user-friendliness of its account management procedures. This experience has left me questioning the reliability and fairness of eBay's seller policies. As someone who has been a dedicated seller on the platform, I find it disheartening to be treated in such a manner without a proper explanation. I sincerely hope eBay takes steps to enhance its communication and resolution processes to avoid subjecting other sellers to similar frustrations. In summary, the sudden restriction of my seller account without any explanation has been a deeply unsatisfactory experience. I hope eBay reevaluates its approach to account management to provide sellers with the transparency and support they deserve.”

Helpful Report

Posted 1 year ago

“I sold a phone on eBay it was my first time and I got scammed, I sent the phone working with no problems and now the buyer says the phone has problems and I have no money from my sale! This is not acceptable, I paid twice for delivery, I was a good seller, I answered everything the buyer asked me and now he wants to return it when the phone never had any problems! I want my money now!”

Helpful Report

Posted 1 year ago

“Ebays general customer service is not good. It is a bit better for buyers than sellers though. Recently as a buyer I had them pull money out using an account they were not supposed to with the new best offer program, requiring a payment source before the offer. They opted to use a bank account I never use, that is empty, rather than the payment source I authorized. This is because it is cheaper on fees for them. After numerous overdrafts because of this, I talked to 2 different agents that supposedly made a support ticket, and "would make sure it was fixed". Still pulling out of the account I never authorized racking up fees. Calling Ebay again, they refused to connect me with a supervisor to address the issue, and then hung up the phone. Not once, but three times. This level of narcissism is only something I've encountered post Covid. Everyone seems to think they are the most valuable asset in a company, and it empowers the garbage workers to pull this nonsense all the time. Seems worse at ebay, but its seems to be a problem everywhere from my observation. Now I am having to fight this out with the bank on the fees. They argue It was something I bought. True. But I never authorized the withdrawal from that empty account, therefore irrelevant I'm sure others have had similar issues. THIS is how class action lawsuits get started. They use the fact that they are the biggest auction site on the web to negate the negative repercussions of their actions. Most people will deal with a company even if they feel screwed if they think there is still some benefits. I think they should be boycotted out of business, and let a better company take their place.”

Helpful Report

Posted 1 year ago

“I had sold something on eBay and buyer received after ebay banned my account without any reason I told them why my account banned they are told me we are canot tell why Recommended no one use ebay even for a second”

Helpful Report

Posted 1 year ago

“Very poor and unfriendly customer return policy. Whoever came up with their currently workflow needs rethinking. Denying a customer to return a defective item within 30days of return because of a poor internal process is substandard and unjust at the least.”

Helpful Report

Posted 1 year ago

“A month ago I ordered 2 pocket calerdars from ebay and have only received 1- even though I paid the bill immediately”

Helpful Report

Posted 1 year ago

“Sold Accordian to Buyer through EBay sent express service to buyer after paying to EBay buyer received wrong packed labeled wrongly goods went out in perfect condition came back broken . Being buyer obviously didn’t want it . Genuine mistake but now limited to payouts from eBay when it’s my goods and they keep money and fees .not use them ever again”

Helpful Report

Posted 1 year ago

“My wifes account was hacked and nearly £1000 of goods bought by hacker using her bank card details. Multiple calls and emails to ebay but nothing resolved yet-totally ineffective giving us sleepless nights.”

Helpful Report

Posted 1 year ago

“Honestly, its very poor platform to sell products.❌🚫 I sold my items and Ebay stop my payments, There was nothing wrong from my side, i gave them proof, But Ebay didn’t give me my payments, Now they told me i will get my money after 6 months so very bad experience. New seller should be careful, Because anytime ebay can block you and stop your payment coming from customer and it left in ebay account❌⛔️🛑⚠️”

Helpful Report

Posted 1 year ago

“Purchased a watch which I never received . The seller had a tracking number but the item never got to my address. Either Ebay nor the seller would even help me file a claim with the USPS. After contacting the Postal Service the told me the shipper needs to file the claim. Ebay closed the case and will not reopen it. There is no way now to get a human being on the phone with Ebay. I am now filing with my credit card. So disappointing.”

Helpful Report

Posted 1 year ago

“I ordered something from topeakmart in error and tried to cancel it right away. They would not cancel it. So they sent this $230.00 item anyway. When I started the return process, I keep getting the run around. The return label won't print, and they want to charge me $37.00 to return it. Hey Ebay, this doesn't sound like a 100% money back guarantee. And the delivery was completed (2 boxes) 3 days after I ordered it. They're trying to stick me with this item I don't want.”

Helpful Report

Posted 1 year ago

“Used to be a good platform but now full of scammers, liars and criminals. I would steer clear, they are not interested in anything except collecting their huge fees and giving no support.”

Helpful Report

Posted 1 year ago

“Ebay is the worst. I will never sale or buy.”

Helpful Report

Posted 1 year ago

“They closed my account of 25 years, had a 525 positive standing. They wanted my passport, Ss number etc. I already had to open a second checking account for them. They have 277.00 of mine and will not give it to me. They said they will eventually send it to my state. Unreal. Boycott them. Besides they end up taking 25 % of your sale when all is said and done.”

Helpful Report

Posted 1 year ago

Ebay is rated 3.1 based on 4,080 reviews