Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst experience and during COVID19 DISGUSTING E-Bay let looser on customer Service stay away from them and the worst Elora and James.....the worst people...Block me for selling personal staff on Ebay without any reasons or apologies......Disgusting people..... even during a worldwide problem having the gut to attack people 4 free.....LOOSER & FRUSTRATED....”

Helpful Report

Posted 4 years ago

“The item I ordered was not item shown on the seller provided photo. I tried to return it using eBay provided return label, but the item was returned by USPS. The seller refused to do anything to resolve the issue and there is no "ask eBay to step-in" link available anywhere for me to contact eBay. Again and again, eBay failed me. "Money back warranty" is a lie.”

Helpful Report

Posted 4 years ago

“I recently made a purchase and the seller cancelled , a week later I still haven't received my refund. Contacted eBay through eBay and they requested I provide item number , transaction number and other information. The seller has not replied to my message either . eBay makes it extremely difficult to resolve issues through their help center as every case has it's differences .. Its basically a lesson learned on my part . I buy almost daily on eBay and this experience has me sourcing items from other platforms .”

Helpful Report

Posted 4 years ago

“Never Never Never Buy refurbished item's from Ebay. I bought 2 earphones and withen 4 months I had issues with earphones.. I emailed eBay and chatted over 45 minutes they promised me I will get a response from the seller.. Weeks later still no response.. I chatted with eBay again promises and said if no response eBay cant do anything is out of our hands because eBay rules is after one month once the item was received eBay can't do anything without a response from the seller if the seller dont care eBay dont care simple as that. I had no choice but chack them way in the bin and total loss $300.”

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Posted 4 years ago

“Ebay has been hacked! No one is getting g paid for item sold and your goods are gone forever. DO NOT sell through Ebay during Corona!”

Helpful Report

Posted 4 years ago

“False advertising, I ordered a 2 phone cases one came but it was extremely thin and looks nothing like the picture and as for the other one I ordered it months ago and it still isn’t here yet.”

Helpful Report

Posted 4 years ago

“I placed an order with Ebay on April 11th the company FORURFUTURE I ordered a plush large dog bed. On the 28th I received a small riped up package when i opened it it was not what I ordered, or payed for it was extremely small. I tryed sending it back to find out you have to go through pay pal. The bed was 14.31 shipping to send it back was 14.55 so they make it impossible for returns. EBAY says they guarantee No that's a lie. This is a terrible company. Come to find out FORURFUTURE is made in China. Do your research read reviews before ordering anything. However I do not recommend Ebay to anyone.”

Helpful Report

Posted 4 years ago

“I have an issue with items being auto deleted in my UNSOLD folder. Ebay customer service is giving me the run arround the bush.... not possible to get a straight answer, with a link to their web site to justify the items that got auto deleted. We lost 40 hours of work because of them. They wont even take any responsability !!!!!!”

Helpful Report

Posted 4 years ago

“Very poor customer service during this crisis. It's horrible that we can not speak to someone over the phone regarding our account. Furthermore, the email system has been outsourced to other countries where the employees have no clue what is going on and just send back a generic email saying nothing helpful. I suggest you do not sell anything at this time. Wait until they are up and running again.”

Helpful Report

Posted 4 years ago

“Horrible company for sellers! One situation after another, the buyers on ebay are mentally lazy, and ebay supports their negligence. DO NOT SELL WITH EBAY, it will ultimately cost you valuable time and money.”

Helpful Report

Posted 4 years ago

“Horrible!they just suspended my account indefinetly for nothing,no explanation in email,they just wrote,they decided to suspend my account...i cannot even email them or call...thats so wrong”

Helpful Report

Posted 4 years ago

“eBay asked me to pay for the returned item and said that the seller had the problem to provide the return label. eBay said that the seller is responsible for reimburse the return fee to me later. But, seller failed to do so and eBay closed the case. I filed the complaint for many times via different ways, but never got the response back from eBay. Ebay's "money back" warranty is a joke. For a couple of times disappointed by eBay, I'm walking away from eBay”

Helpful Report

Posted 4 years ago

“EBay commits fraud. The delete REAL and honest negative reviews to help some of their sellers. They have a seller AAA_PCS that has had a few negative reviews, including mine, and the delete the reviews and claim that the review violates their policies but they don't and the won't even tell the writer why. Complete fraud”

Helpful Report

Posted 4 years ago

“Ebay, after many years of so called site and seller improvements is still is miserable disappointment. Unlike Amazon, they still have not figured out ways to distribute visibility of seller listings with any equitable consistency. They have tried to propmote to sellers that if they stopped using text on listings, more photos of products, spent more money on sponsored listings, they would have better performance on the ebay site. But unfortunately, the only true factor is price. Tell me ebay, how does Amazon manage to list, promote and sell products that may be a bit more expensive but which might be more attractive to knowlegeable buyers in terms of quality, brand and other positives? The tie-dyed ebay management has for years relied on computer algorythyms that are outdated to do ALL the work for ebay while management shields themselves from basically all seller contact. It's a lousy platform for sellers and after years of constant worthless seasonal improvements, is known as a junk shoppers low price guarantee.”

Helpful Report

Posted 4 years ago

“KILYN1 Don’t trust this seller, selling countrerfiet product, if you asked something about the item it wont reply, ihowever i still did bought coz i trusted ebay that im protected with thse kind of seller, beware dont trust this seller. Cant send feedback to the seller for it was disable already”

Helpful Report

Posted 4 years ago

“I usually always get my packages from eBay, but for some reason they have lost 2 of my packages and I haven’t got a refund yet. My other package was expected to arrive 3 days ago, and nothing has came so I imagine that package has been lost too. Hopefully they can better this because it gets annoying when your packages don’t arrive when they’re supposed to.”

Helpful Report

Posted 4 years ago

“**** JUST NEVER BUY FROM EBAY **** I made the same mistake and ordered mask and gloves from seller with apparently 4.7 rating ... first time I bought something at eBay .. I should have checked eBays reviews here and including so many places that has crappy reviews about those clowns. Never got my stuff and customer service clown are ignoring my email.... I still haven’t got it it that was supposed to arrive month ago...”

Helpful Report

Posted 4 years ago

“Didn’t sort out my issue with seller and ignored it, will never use eBay again or recommend it”

Helpful Report

Posted 4 years ago

“Never buy anything through eBay again”

Helpful Report

Posted 4 years ago

“It was very bad experience with eBay because they couldn’t help me to get my money back or my products which I paid for even they ignored my issue with 2 sellers, so I would never use eBay again or recommend it”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,076 reviews