Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,080 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot contact ebay - they take the money and simply withhold it. Appalling company.”

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Posted 2 years ago

“Ebay prOmotes fruad. I can't believe this is happening to me. For the first time in my entIre life I tried to open an account today. They told me they permenatley suspended my account even though I have never had an account until I tried to sign up. When I ask them how can you suspend when I never had an account they told me they can't tell me why or who is using my email address and committing fraud. THEY PROMOTE THE USE OF FRUADULENT EMAILS!! consumers beware!!”

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Posted 2 years ago

“I used ebay for 10 years. this year the suspendmy account without providing me any reason. they refused to provide any explanation and simply banned me. there is no way to speak with operator as they dont have them. very dissampoinet. suggest to move out from this stupid platform”

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Posted 2 years ago

“EBAY IS A REAL SCAM COMPANY AS SOON AS YOU SELL SOMETHING ON THEIR WEBSITE THEY PUT YIUR MONEY ON HOLD AND RESTRICT HOUR ACCOUNT AND THEN THEY ASK FOR ALL TYPES OF PRIVATE INFORMATION TO UNRESTRICT YOUR ACCOUNT AND THEN THEY STILL HOLD YOUR MONEY SOME MORE WAY AFTER THE BUYER HAS RECEIVED THE ITEMS THEY HAVE BOUGHT. AND YOU CANT DO NOTHING ABOUT IT UNTIL EBAY UNRESTRICTS YOUR ACCOUNT SO BASICALLY THEY CAN HOLD YOUR MONEY HOSTAGE WAY AFTER THE BUYER HAS RECEIVED THE ITEMS AND WHAT IS MOST IMPORTANT IS EBAY TAKES OUT A SELLING FEE FIRST RIGHT AFTER YOU SELL SOMETHING. EBAY DOESNT RESTRICT THEIR MONEY. SO I WOULD ADVISE TO SELL ON ANOTHER PLATFORM THAT RELEASES UOUR MONEY AS SOON AS THE BUYER RATES THE TRANSACTION”

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Posted 2 years ago

“Rampant scams, terrible customer service, Ebay covers for scammers and runs interference against customers. Not what it used to be. Ebay is now a dangerous place to do business, look out keeping a credit card on file, they may be assisting scammers to make sophisticated high value transactions at your expense. From first hand experience, LOOK OUT.”

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Posted 2 years ago

“Ebay did not honour their money back guarantee for Mon- delivery - FRAUD!!!”

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Posted 2 years ago

“On time , most times very early”

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Posted 2 years ago

“I bought an item from France through eBay. It was dispatched 3 weeks ago through la poste. It has never arrived. Nobody can tell me who delivered in England or where and obviously there is no signature as I have not received the item. But eBay response is no refund as la poste tracking says it was delivered. So eBay guarantee is worthless! £80 poorer”

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Posted 2 years ago

“Ebay blocked my account for no reason, when I rang them they told me my account is restricted, I asked why to which they said that Ebay policy means they do not have to say why. They then wanted copies of my driving licence, bank statements, receipts for various recent purchases, my national insurance number and bank details. You'd be right to think scam but this was through all genuine calls and emails from Ebay. I have read various articles similar to my issue and believe possibly Ebay are sharing private information with other companies, I refused to give it to them, we are all covered by data protection. I have spent thousands over 18 years with 100% feedback which is now useless as they will not unblock the restriction. Who does Ebay think they are? I will use Amazon from now on.”

Helpful Report

Posted 2 years ago

“Had 3 items effectively blatantly stolen from me via eBay (payments reversed after items sent, misuse of returns, false claims on low value items that aren’t worth returning due to postage costs). EBay difficult to contact and deal with. Keep setting issues to ‘resolved’ forcing you back to step 1 of their painful processes. Sometimes don’t respond at all until you start another case to ask why they haven’t responded to a previous one. Never any help whatsoever on any of these problems despite obvious buyer problems. Buyers still have 100% positive feedback because sellers can’t give them feedback. Would not trust eBay for anything really.”

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Posted 2 years ago

“it is a shame that european authorities allows this company ebay.com to continuous stealing money from consumers.”

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Posted 2 years ago

“Mostly a good experience with some bargains to be had, but do your homework before buying.”

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Posted 2 years ago

“I have no faith in ebay. I had order a stone in March. Did not receive it. Seller said send again did not come. Said they return money did not said again will return money. Asked for ebay help. They said item not covered on guarantee. Then seller said having trouble with PayPal can not return money. What really got me is they offered me 5% off next order from them.”

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Posted 2 years ago

“Ebay did not honour their money back guarantee when i did not receive my package”

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Posted 2 years ago

“I am an Ebay Canada customer, many things I bought were good, but my experience is that I bought several brand name Tissot watches for over 100 Canadian dollars, from India. I received the watches, I took them to a watchmaker for inspection and I was surprised that none of them had the original machine everyone had a MIYOKA machine, their machine had been replaced by another and they still sell it as TISSOT. recommend if you buy watches from India pay a visit to watchmaker to see if you were scammed I am sorry that Ebay has no control over this because this is called a scam”

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Posted 2 years ago

“We bought several model cars for my son's birthday! And, most of them had something wrong with them! Most of them, A LOT wrong!!! Sellers on this site are a bunch of lyin' creeps, looking for easy bucks!!! I will never buy from ebay ever again!!! Avoid at all costs!!!!”

Helpful Report

Posted 2 years ago

“eBay (change) eBay Overall rating 1 2 3 4 5 Title of your review money back guaranty/pure bulluyytfty Review guidelines Your review was with them 18 years--- bought a so call apollo design 4k laser projector both the projector and box were a deception all a total lie the seller cover themselves by no return accepted --- buy at no risk money back GUARANTY -- pure bullfdffkfk ---- they stood behind a crook who knew what they did....Ebay just los all my family members...closed the account....... even though the so call review credibility:low ---- I do not care --- be aware off seller that do not accept returns in my new book ebay sucks itenJun 25, 2022 at 4:56 PM Order number 21-08788-89248 Total $266.25 (1 item)https://www.ebay.com/signin/g/v%5E1.1%23i%5E1%23p%5E3%23r%5E1%23f%5E0%23I%5E3%23t%5EUl4xMF8yOjg0ODM5NUZGMDk4QjQ5NzQwOEZEREVCMjQwMzY0QTQ4XzJfMSNFXjI2MA%3D%3D?mkevt=1&mkpid=0&emsid=e11401.m43.l9265&mkcid=7&ch=osgood&euid=c041d5dff1774780bc06d9be7531163d&bu=45604797713&osub=-1%7E1&crd=20220627112054&segname=11401 Sold by qualitybuy7 this seller is deceitful be aware Great job! Your review looks really helpful. Add photos or a video about your experience (optional) (optional) Why? Add photos No file chosen Add video Add proof of purchase (optional, kept private) Why? I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber’s Terms & Conditions, including to not write false reviews, which is in many cases against the law. Submit your revi”

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Posted 2 years ago

“I brought an expensive pari of earrings.. they were not as described on the site . After two independent jeweler reviews I sent them back to the address on the sellers shipping package. The seller said she moved but no problem she had a forwarding address. Its had been over a month .. she continues to forward her address, so USPS is play catchup; four times already in 30 days. I am out of pocket $$$$'s. Ebay continues to support the seller instead of discipling the seller for fraudulent activity of misrepresentation, constantly moving . Iam an activist will continue to write on every website, FTC and social platform about how I was bilked on EBAY; EBAY teammate said they would discipline the seller for constantly using "forwarding address" by July7th, but to date has done nothing to reign in a scammer vendor on the EBAY platform. BUYER BE WARE”

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Posted 2 years ago

“Ebay only care about buyers. I listed an item on Ebay and the buyer paid £800 on 4th July, I dispatched item straight away and he received the item on 6th July so deal done...or so I thought as Ebay have put my money on hold until at least 18th July?????? Bought, paid for and received in 2 days yet I have to wait for my money for 14 days???? They said they do this to make me a better seller.....bulls**t”

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Posted 2 years ago

“Do not put your business in this companies hands. We have had more damage done to our business by ebay than any other factor. Mostly this is due to incorrect demotion of our account from Top Rated. In each instance it was eBay's mistake but it took us weeks to months to get the issue fixed all while our search listings were demoted, higher fees, EBAY CUSTOMER SERVICE+1 (805) 41O 5O4O EBAY PHONE NUMBER+1 (805) 41O 5O4O EBAY HEADQUARTERS PHONE NUMBER+1 (805) 41O 5O4O EBAY CUSTOMER SERVICE+1 (805) 41O 5O4O EBAY PHONE NUMBER+1 (805) 41O 5O4O EBAY HEADQUARTERS PHONE NUMBER+1 (805) 41O 5O4O and when top rated they allow sellers to send you broken used items and take away your ability to do anything! So their mistakes have cost of dearly financially and emotionally as when your business suffers so badly from something you did not do it can be very stressful.”

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Posted 2 years ago

Ebay is rated 3.1 based on 4,080 reviews