Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLS STEER CLEAR OF THIS SERVICE! MISLEADING, FAKE PROMISES, MISELLING, RUDE, CORRUPT FRAUDULENT COMPANY. USE AMAZON PLS STAY AWAY AS THEY TOOK £99 from my bank account with no hope of getting it back :(”

Helpful Report

Posted 4 years ago

“Purchased an item which I never received - ebay would not open a case for refund as I previously said I was happy with the seller response to wait a few more days. Two weeks later still not received - ebay couldn't case less - seller has their money - Ebay has their portion and the buyer can sod off Neadless to say I'll be cancelling my account and buying from Amazon in the future”

Helpful Report

Posted 4 years ago

“Horrible customer service”

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Posted 4 years ago

“Fast and secure shipping.Very serious.Thank you very much.”

Helpful Report

Posted 4 years ago

“There's absolutely no protection as a seller. A buyer can buy an item, damage it, claim it wasn't working when they got it, with no proof required and you're automatically expected to absolve all costs and issue a refund. Trying to get ebay to step in and resolve the issue is pointless, they'll just keep repeating their policy over and over again without actually listening to the problem. My most recent experience is I sold a fitbit, was tested before I listed it and was working fine, the buyer had it for 28 days, obviously damaged it and took advantage of ebay's return policy and there's nothing I can do about it. So now I'm out of pocket for return postage, the full refund and have a damaged item that's now completely useless and will just be thrown away. Had been a member for 10+ years with a 100% record and it means nothing. I'm now deleting my account and can only issue a warning to other potential sellers.”

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Posted 4 years ago

“A scandalous experience with Ebay US, I opened a dispute for a vinyl record received scratched & paid with Paypal. Ebay Us asked me to return this disc, once the disc was received by the seller ebay Us refused my refund request on the grounds that the purchase was not covered by buying protection on ebay: so why ebay ask me ask me to return it ? and what about the Paypal purchase protection? in addition I would have kept the Lp if I had known and avoided paying return costs of 30 euros! it is a scandal. I appealed to customer service, I got the same answer without any explanation on my remarks above, it's bad and dishonest! it's a scam! beware.”

Helpful Report

Posted 4 years ago

“scammers they sell items they dont own it and with duble price and they just use ur address in amazon or aliexpress and order it for u xd”

Helpful Report

Posted 4 years ago

“I've been on ebay for almost twenty years, but recently due to their constant policy changes, I decided that it was no longer feasible for me to sell on their platform. The sellers and from what I'm reading, buyers as well are fed up with ebay. Now they have introduced (FORCED) their latest Nightmare, called Managed Payments on sellers. They FORCE you to set up a checking account and give them full access to it, with no recourse what so ever, if they decide to empty it. You have to agree to that in their terms and conditions. If you sell an item and the buyer decides to return it, it will be returned to you using priority mail. What if it was shipped UPS to save money and will now be shipped priority mail back to you. Costing much, much, more in shipping. Probably more than the item cost itself. Ebay is nice enough, to not let the seller correspond with the buyer about the return. Ebay sends the label and the usps takes weeks to deliver it back. Sellers can no longer use paypal, but have to use ebays new disaster, called managed payments. This allows ebay to hold your money for a payment of an item sold, but yet, you still have to purchase labels and ship it on time. Buyers are given a license to steal. Let me put it this way, I'm closing two ebay accounts and going to a different venue to sell on. Ebay no longer, cares about anyone but themselves and how much they can steal.”

Helpful Report

Posted 4 years ago

“Order a part for my Mercedes wrong part try to return it this one for two weeks they wanted me to purchase a labor for $13 but I sent it all for $5 vs I was told on the phone once you get the tracking number call us we will refund your money that didn't happen they're screwing me around I'm sick of eBay”

Helpful Report

Posted 4 years ago

“eBay went against their own policies and refunded an abuser of the money back garuntee. They claimed they couldn’t fix the issue that it was out of their hands. How can a company not fix an issue within itself? Stay away from eBay. I’d reccomend amazon or marketplace.”

Helpful Report

Posted 4 years ago

“Purchased an item which was falsely advertised, returned it as instructed by ebay and they closed my case offering me no protection. Won't be using ebay every again.”

Helpful Report

Posted 4 years ago

“Purchased an item which was falsely advertised, returned it as instructed by ebay and they closed my case offering me no protection. Won't be using ebay every again.”

Helpful Report

Posted 4 years ago

“Warning Do not buy nothing over a $100 Or don't buy anything If you are eager to buy If you are looking to buy expensive items you are likely to loose your money there are so many scammers listining expensive item on ebay just to get your money and nether seller,or eBay or paypal are willing to get your money back you won't be able to contact them neither it is possible that ebay and PayPal employees are the same schemmers Probably they are heading to bankruptcy for what I can tell and are ripping off people. I lost a lot of money. And this is the reason why I, posting and warning people. Please don't fall as the next victim”

Helpful Report

Posted 4 years ago

“Customer service is chronic. It is almost impossible to contact them. The number on Google goes to voicemail and advises to go to help pages on website, that does not cover many issues for a seller. EBay only has buyers interest at heart, not bother about seller. When you do get through to someone they are very vague and unable to advise regarding general policy as this is very complicated as the policy depends upon various things. No basic policy to advise on how to do anything even complain. Worst customer service ever.”

Helpful Report

Posted 4 years ago

“I am 100 percent disabled veteran and tried selling my John Deere toy I bought because it wasn’t returnable from John Deere since it was past a month from when I purchased it...I listed on eBay and my offer was not worth even selling after shipping and fees. I decided to gift it and now almost a month later my account is permanently suspended for this! I will no longer use eBay or let any fellow veteran I know use eBay because of this meaning I will tell every veteran I know and word of mouth among us goes a long way. eBay loss not mine”

Helpful Report

Posted 4 years ago

“I have been an eBay user for a decade. I don't buy and sell a ton but have always received good reviews. I recently sold a 2400.00 bike that was shipped within days and received and my money is still “held” two weeks later. No issues or complaints eBay is just holding my money for another week. This is crazy i will never use eBay again”

Helpful Report

Posted 4 years ago

“eBay doesn't protect its customers from fraud as never received the item and wouldn't give the buying protection they so advertise beware very aware. I'll never use again”

Helpful Report

Posted 4 years ago

“I've used eBay for years, but what was once a healthy seek for profit is now greed, pure and simple. Well, eBay used to protect the buyers securing their purchases via PayPal. Now, they are offering new ways to pay and guess what - they don't mention that those new ways are not protected. Of course, if you chat with their customer service, the answer is always the same: "Ohh, eBay is always looking to expand and help customers who don't have a debit or credit card." Such a BS! If a customer has a bank account to transfer money, they have a debit card. After buying an expensive mobile from a new seller, I was redirected to the Pay Now page and as I have done for hundreds of times, just went there and clicked. The page then showed "Pay by Bank Transfer". I didn't think too much as eBay was very safe and I had never any problem. Two days later, they cancelled the seller account and cancelled my purchase. Now I don't know the seller's email address nor phone number. Of course, my product hasn't arrived and when contacting the customer service, they wrote a nice sentence which would translate to: Tough Luck! Don't do that next time, pal! I am sooo disappointed with them, but hey, a monopoly is a monopoly and there is nothing I can do now.”

Helpful Report

Posted 4 years ago

“Ebay has always been good to me. My packages have always come in a decent time or the dates that they gave me, even earlier. I had a problem one time but not with ebay but with myself. I ordered a small (I was gaining weight) and should have ordered a medium. I sent a message to the seller and got a email back the very next day. I was 75% pleased with the conclusion to my problem they came up with but regardless they were punctual with replying back. They will be my go to until they give me a reason not to!”

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Posted 4 years ago

“Sent me a voucher and link but took me to account where I couldn't use it !!! Long chat with customer services didn't want to help just wouldn't accept that their system is flawed everyone I try to purchase on ebay something goes wrong!! I still made the purchase without voucher but ebay dis nothing or understand the obvious. Customer service at amazon much better they wouldn't have quibbled they would have refunded or sorted it out! Ebay 0/10”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,076 reviews