Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ebay let the buyers steal from the sellers they stole from me this morning I did it willingly thinking that the buyer was to be believed and the buyer used me and stole $ 250 and you call Ebay and nobody answers you looking for an email to write What happened to you and you do NOT find an email There is no one to help There are NO ANSWERS TO YOUR QUESTIONS BECAUSE THERE IS NOBODY FOR CUSTOMER SERVICE AND AND LET YOU FEEL WITH THE SCAM BECAUSE THERE IS NOBODY TO HELP YOU”

Helpful Report

Posted 4 years ago

“This site is okay if you are the buyer but if you're trying to sell stuff you may end up very sad. There are many hidden fees and they will take a good amount of your profit if you sell. NEWSFLASH.. Even if you DON'T sell, Ebay will nickle and dime the mess out of you!! Be very converned about the extra charges. And PayPal will finish the job Ebay starts on you.”

Helpful Report

Posted 4 years ago

“I needed a k cup holder with bottom needle for my Keurig coffee maker. Thought I would check out ebay first. Guy wanted $25. For refurbished part. I called Keurig and they shipped me a brand new one for free. E bay should be ashamed letting someone gauge customers like this. I will think twice before l buy anything else from ebay.”

Helpful Report

Posted 4 years ago

“The CEO of eBay should NOT allow the sale of any toilet paper, paper towels, napkins, rubbing alcohol, baby wipes, mask, rubber gloves or cleaning supplies. Instead the people trying to sell these items for profit during the coronavirus should banned from selling on eBay. This is the time to help people in need, not make a profit or hoard theses items. SHAME ON YOU.”

Helpful Report

Posted 4 years ago

“Ebay and the seller ripped off people I return the package because was no healthy and the seller no refund my money and Ebay no did nothing about and the seller got the package back.”

Helpful Report

Posted 4 years ago

“Do you know what went wrong?? The fact that I bought 2 eBay gift cards in a row, unknowingly with the last 4 numbers that rubbed off is enough to cancel my store subscription AND close my account with them! My money is with them & they won’t give me a refund!! Now I’ve been with them for about 10 years, but who cares—no big deal to Them, right? They KEEP LOSING CUSTOMERS at this rate: buyers/sellers. Will those who manage eBay ever learn? Likely not, because their greed stupefies them! Walmart offers better customer service than these clowns! Let’s leave en masse...”

Helpful Report

Posted 4 years ago

“I bought a 2 in 1 barbecue and hot pot from the seller "topargoshome". My order was estimated to arrive on the 9th of April but I was sent a BENCH GRINDER TODAY (04/04/2020) WHICH I DID NOT EVEN BUY OR ORDER. I AM ANGRY AND EXTREMELY DISAPPOINTED THAT SELLERS SEND THE WRONG ITEM WHEN I DIDN'T EVEN BUY/ORDER SOMETHING LIKE A BENCH GRINDER. I WILL NEVER BUY FROM EBAY AGAIN, DO NOT TRUST SELLERS. THEY ARE SCAMMERS.”

Helpful Report

Posted 4 years ago

“I have been EBay member for 14 Years both seller/customer not a big buyer but in last 2 weeks have bought substandard items ie. mask sanitizer through what appear to be British sites only having to wait for them to be shipped from CHINA two have arrived rubbish:returned await refund ???? Still waiting for the third already been removed by EBay so I’m expecting same rubbish. Sorry EBAY customer service is none existent if item is being shipped from CHINA buyers should be told not hide under the guise that they are UK based obviously third party in UK advertising and then passing order to China this SHOULD be stopped. I think I’m going to take son’s advice and use Amazon only ebay seems to allow purchases them “Remove” the item which stops any further contact disgusted !!!”

Helpful Report

Posted 4 years ago

“Apr 3,,2020 A word of caution , never buy from an ebay seller in China. If you cancel your order they may not issue a refund, worst of all they will take the money from your bank account . Even after you have cancelled your order. The two ebay sellers took my money twice from me out of my bank account. They are not trusting and will rip you right off. Daryl S , Canada”

Helpful Report

Posted 4 years ago

“eBay has been terrible during the virus in the USA. Sellers are taking advantage because no one is running the Ebay website. There is no way to reach customer service with complaints...phone message tells callers that there is no customer service available because of the virus. This is not acceptable. China sellers have run rampant with scams. I have made 3 purchases in one week and all three have never been shipped, but my money was taken. I will have to look into a lawsuit against EBay.”

Helpful Report

Posted 4 years ago

“Bought an item with a 5 year guarantee, after a year stopped working nobody would honour the guarantee, seller doesn't answer emails and ebay said it's the sellers responsibility not theirs. Be careful what you buy, and dont buy those rechargeable batteries with a 5 year guarantee, would mind but they still allow the seller to sell on their site”

Helpful Report

Posted 4 years ago

“Ebay throws an invoice at you with payments you had no idea you even bought.”

Helpful Report

Posted 4 years ago

“I don't about anyone else but eBay selling Walmart 5 Lb Bag of flour that normally costs $2-5 dollars at Walmart & turn around and sell it for $32. Here we are we have thousands of people dying from this deadly virus so greed takes over & profit is more important. I for one will never buy anything from eBay ever again. I don't do business with greedy people.”

Helpful Report

Posted 4 years ago

“Ebay makes it impossible to do a return in a timely manner. I had no trouble with Walmart or Amazon. The seller sent only a partial order. I asked for a return and that process is one of the worst in any online business. ebay is full of scam artist sellers. The seller posted a picture with a tool and attachments and only sent the attachments with no tool; offered to refund me 2 dollars and future discounts. The return process is made to frustrate and stop the buyer. ebay finally sent me a return label after three weeks. I tracked the package after I sent it and it is being delivered by USPS. No refund yet. I will delete my ebay account and never buy again”

Helpful Report

Posted 4 years ago

“I can't return the MBP even when I bought it seller said I could return it in two months. The computer (MBP) had very bad odor.... it makes me ill. I have even got fever and cough first time using it... but ebay doesn't let me submit return....”

Helpful Report

Posted 4 years ago

“I listed some Items in eBay, I didn't note that they charge you even if you don't sell your items. they charge me over 2000 dollars for the Items less than 10000 and I didn't sell any of them just because I add reserve not met. I consider that as spam”

Helpful Report

Posted 4 years ago

“Most sellers are good. Some are dishonest and take your money with paypal and don't deliver your purchase. Ebay need to weed them out permanently.”

Helpful Report

Posted 4 years ago

“I'm trying to return an item £5100 as the seller has lied about the age and co edition of the machine. Their page is not working and I have no way of contacting ebay at all!”

Helpful Report

Posted 4 years ago

“Ordered 3 separate items. The sellers did not state they were from out of the country in china. It has been impossible to cancel items once I figured it out a week later. This will take over a month to receive the products. Only buy from American vendor if you want fast normal delivery and check to make sure they are from this country.”

Helpful Report

Posted 4 years ago

“I have payed for items that are not being submitted to USPS. The delivery dates were within 3 days to just over a week. One of them guaranteed a particular date. none of that with the separate 3 items materialized. The tracking just states Departed Shipping Partner Facility, USPS Awaiting Item for over a week now. I am assuming these items are coming from China and it is going to take over a month to receive them. Well in that case we need to know. Do not tell us normal delivery. eBay shame on you. From now on I will make sure I order from an American vendor and ask first if it really is in stock. What a mess I have to straighten out now.”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,076 reviews