Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sold on ebay for 6 years with perfect A rating 300+ items my son who lives in an apartment on our property sold some Chinese knock offs he got in a storage auction totally different user but since we had the same address they terminated my account along with his !!! WTF I called and asked why and they said it was the same address so my sons bad feed back got me kicked! see ya ebay you suck”

Helpful Report

Posted 5 years ago

“I have been wasting a lot off time trying in to selling stuff on ebay.A lot off dodge members.Some they do bid on your item and when they win .They never come to collect it,or buying items from you without checking the description properly and just can cansel the order after 11 days.You just waste your time with them every time.Don’t do business with them.”

Helpful Report

Posted 5 years ago

“Ordeed a few items on the 8th have not received one of my items can't give me a delivery date just a time frame,can't track item neither”

Helpful Report

Posted 5 years ago

“NO PROTECTION FOR SELLERS. MULTIPLE TIME SELLER WITH 0 PREVIOUS COMPLAINTS AND MULTIPLE POSITIVE REVIEWS. SOLD A GAME FOR £40. POSTED FIRST CLASS. THE BUYER HARASSED WITH MESSAGES ACCUSING ME OF FRAUD AND HAS LIED AND SAID THE GAME HASN'T TURNED UP. EBAY HAVE DEBITED ME £40 WHICH HAS NOW BLOCKED PAYPAL ACCOUNT. THEY REFUSE TO REFUND ME FOR MY LOSS AND HAVE THE AUDACITY TO HARASS ME WEEKLY WITH EMAILS OF OVERDUE 'SELLING FEES'. AFTER SPEAKING TO A MANAGER OVER THE PHONE WHO EXPLAINED THAT SOME BUYERS RIG THE SYSTEM AND RAISE COMPLAINTS WHEN THE ITEM IS SMALL ENOUGH THEY KNOW THERE WILL BE NO TRACKING. SHE THEN TOLD ME SHE BELIEVED ME AND NOT THE BUYER BUT STILL COULDN'T REFUND ME AND WILL SIDE WITH THE BUYER VIA THE RESOLUTION? OFFERED NOTHING IN THE WAY OF A REFUND OR EVEN GOODWILL GESTURE AS A SELLER FOR MANY YEARS. TOLD "OH WELL BETTER LUCK NEXT TIME". ABSOLUTE NONSENSE. HORRIBLE SERVICE WITH NO PROTECTION FOR SELLERS. AVOID AT ALL COSTS.”

Helpful Report

Posted 5 years ago

“Ebay. Hope nothing goes wrong with your purchase. Customer Service is a big joke people not doing their jobs and not keeping their word. My 15 year old daughter received a gift card and attempted to purchase something that has yet to come and it's been 6 months. 8 months later still waiting on a $20 refund.”

Helpful Report

Posted 5 years ago

“Ordered wrong seat covers from "TMI PRODUCTS", asked to return them for right ones and I pay $50.00 extra for their efforts but they said no. Never deal with TMI I will have to eat a $494.36 loss. I have second thoughts about ordering anything more on EBAY. The seller is too well protected. We all make mistakes but not on EBAY.”

Helpful Report

Posted 5 years ago

“changing fees for not sold items,might just pay for fresh air we breathing, not recommend selling anything there”

Helpful Report

Posted 5 years ago

“I won't give any stars if i couldchanging fees for not sold items,might just pay for fresh air we breathing, not recommend selling anything there”

Helpful Report

Posted 5 years ago

“Ebay is a terrible site. I think they are a bunch of bullies. My account was put on hold for apparently no reason. I could not bid or make an offer on anything. The message says I have reached my buying limit and so on. If I need to bid I was told to buy more items. What is this? Extortion? Bunch of crooks. I have written plenty emails asking them to explain but all I get is a sugar coated response. Now they even stopped responding to me. I have bought from other sites around the world and never experienced this type of service. Stay away from this site.”

Helpful Report

Posted 5 years ago

“I trust ebay so I ordered an iPhone from ebay. The IPhone never delivere to me. Then the seller stopped response. The ebay money back guarantee is not real. They can explain in their way. I lost big money by using ebay”

Helpful Report

Posted 5 years ago

“I ordered an item from a seller on eBay on 6-Jan. The shipping was advertised as expedited and the cost was $9.95. I didn't receive the item until 15-Jan. Expedited shipping takes a maximum of 3 days. I left a negative review for the seller stating it was due to shipping time. The seller contacted me and stated it was the post office's error, offered to refund my shipping, but made it contingent upon me changing my review to a positive one. That isn't how ratings work. If the seller didn't agree with the rating, he or she could have replied to the negative review through eBay’s system, could have explained it was the post office's fault, and then stated shipping he or she would refund my shipping. Instead, the seller called eBay, demanded they remove my feedback; they did without consulting me and have left no option to leave new feedback. Then, the seller contacted me again and stated they removed my feedback, complained my feedback was unfair and I knew it, and stated I was going to be paid back through "karma". I told the seller I would be disputing the shipping charge with my credit card company. It was advertised as expedited when it wasn't received within 3 days. I called eBay to complain to their feedback department about the seller’s gratuitous messages and eBay’s removal of accurate feedback. I spoke to Victor. He stated their eBay employee removed it because the item had been delivered. I don't think they bothered to read the contents of my feedback before removing the review. The review was accurate and eBay should have never removed the feedback. Instead, they should have advised the seller to reply to the feedback (so new buyers could read it) and explain the reason for the delay and the refund of shipping. I asked Victor to reinstate the feedback option so I could leave new feedback considering the unprofessionalism of the seller. He stated once removed, the buyer can no longer leave new feedback. He stated eBay would address the seller's e-mails with the seller and that is all. Buyers and sellers on eBay rely on accurate feedback when making purchases. It is part of the seller's advertising as well as eBay’s. Buyers and sellers expect reliability, integrity, and trustworthiness from eBay. If eBay is removing accurate feedback at a seller's request, obviously eBay cannot be trusted. I'll further say that I believe it is a form of false advertising.”

Helpful Report

Posted 5 years ago

“eBay don’t care about sellers, who I think are core to the business? 1. Sold item: parcel delivery bought through eBay and never delivered so I issued a refund. eBay washed their hands of any responsibility. I used Hermes purely because eBay provide the service to sellers and Hermes have no way of contacting them! 2. Buyer made unfair claims regarding an item description but eBay refunded him and allowed him to post bad feedback even though the buyers complaint was totally unfounded eBay not interested in justice or fairness they just take their fee and stick two fingers up at their customers”

Helpful Report

Posted 5 years ago

“Ebay was once a good auction site, however it is crystal clear that the current executive leadership is governed by the quarterly statement. If you read the book by Jeff Rosenblum “Friction: Passion Brands in the Age of Reason” what is described in this book is what decision makers at Ebay are not doing. It is what made Amazon successful. What is happening at Ebay appears to be “dance while the music is playing” pure greed and to hell with the future and the customer. It is as ugly as it gets. Raunchy executive leadership.”

Helpful Report

Posted 5 years ago

“i made a purchase for an item and paid for my item realized 2 where not purchased so i contacted seller and asked how i can make it 2 for 1 shipping he said i could order a second one and the shipping be refunded..... so i did so just to find out that ebay charges extra shipping to a company called pitney browes that ebay refuses to refund even if they seller says that you will receive a full shipping refund i went through all the steps and was denied by employee and supervisor and am thoroughly un impressed by the service and lack of info..... i would have never bought the second one if i knew the seller wasn't getting the full shipping charge i feel like ebay is stealing from us when taking a charge the seller has no idea is being added to their product this is a problem when ordering from the states”

Helpful Report

Posted 5 years ago

“Don't even deserve the 1 star... I sold a watch on ebay sent it off in perfect condition then buyer said it broke when she put it on her wrist, sent it back without sending any proof first, contact eBay as it wasn't broke there was 3 small screws missing on its return then stating there wasn't any screws but it's impossible to even put the watch on without the screws being intact, so even tho its come back to me with parts missing ebay are in the buyers favour as now I have the item back even tho I showed proof in photos and also in messages that she sent there was proof it happened her end... Then to have a manager of ebay to laugh down the phone at me is disgraceful will never sell anything again on ebay after this!!”

Helpful Report

Posted 5 years ago

“We used to have a great experience with ebay but just lately things seem to have gone badly downhill. We were selling items, not receiving payment and ebay really weren't doing anything to help, even though the buyer had entered into a contract to buy the item from us. At a traditional auction, this would never be allowed. Now, after buying a couple of items on ebay I haven't received a DVD I ordered. It wasn't a lot of money, but it's put me off ever trading with them again, which is a shame. I have certainly lost trust with them and will close my account.”

Helpful Report

Posted 5 years ago

“Terrible customer service, they act like nothing is their fault!”

Helpful Report

Posted 5 years ago

“Disgraceful non existent customer service. A pitiful system that allows prior non payers to vindictively sabotage your future genuine listings without even having an opportunity to talk to someone about it first. Then even after realising what has occurred they do absolutely NOTHING about it and you lose funds and respect as a genuine seller for years which recently happened to my husband The whole ordeal was extremely distressing and cost us our holiday funds grrrrrr. Can’t speak poorly enough after so many issues with this site! Please someone start a new world generated auction site that’s professionally run with intelligent customer service reps to communicate with! Because you’ll instantly have millions of customers jumping ship !!!!”

Helpful Report

Posted 5 years ago

“They will eat you alive with their fees policy”

Helpful Report

Posted 5 years ago

“Ebay account was spoofed. A product was sold from my account I disputed the transaction as the customer did recv the product but canceled the payment but ebay doesnt care they always rule in favor of the buyer even when they are a scammer overseas and there is already complaints about them in their reviews. Ebay sends me a letter saying they will send me to collections over 20 bucks. Dont do business with them u will end up losing your money and the product they dont care about customer service. They are more on the side of the people on the other side of the world scamming their customers out of their money. They will tell u they cant help u and make u a fill out a report with ic3.gov who will do nothing to help u”

Helpful Report

Posted 5 years ago

Ebay is rated 3.1 based on 4,094 reviews