Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting company. I purchased an item from prasad1103 which was so fake, not even the same as the photo, awful quality, awful stitching and having purchased the item/make several times before I know exactly what the genuine item looks and feels like. I was forced to return it and wait for a refund which I did. I then left negative feedback for the seller explaining the issues and ebay removed it without even telling me. Having asked them why they have decided that it was removed accidentally but surprise surprise they cannot reinstate it or let me resubmit feedback. This is not the first time I have had issues with ebay and questioned them as to why they are turning a blind eye to dodgy sellers. Probably because this seller sells a lot and is therefore beneficial to them. PLEASE PLEASE TAKE YOUR BUSINESS ELSEWHERE! THIS COMPANY JUST GET WORSE AND WORSE!”

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Posted 4 years ago

“Everyone should stop shopping from this ebay damn market they make up a thousand excuses for not returning the money. It's an unsafe site ebay”

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Posted 4 years ago

“Please do not fall for the allow extra time for delivery. It's a farce. The customer service at this company has gone bat S Crazy. I have received packages almost on a daily basis from other companies such as Amazon,J. Crew, Sennheiser, Fossil the list goes on.”

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Posted 4 years ago

“Would give zero stars. They claim to protect you. Paypal claims to protect you. Neither of them do. I never received my item. No Refund”

Ebay 1 star review on 21st December 2020

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Posted 4 years ago

“Awful product sent from uk seller which was actually in China- return of product was met with offer partial refund. Now item ‘not signed for’ and out of pocket hope my visa debit will cover it”

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Posted 4 years ago

“If you plan to start your business account or just simply thinking of selling on ebay don't waste your time it is a nightmare selling on ebay. Ebay doesn't work with sellers it's all about getting scammed and ebay standing behind the scammers. They basically force you to comply with every demand the scammers wants. Not impressed with ebay one bit if you find or know of a second option go with it ebay is a thing of the past worst selling site period.”

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Posted 4 years ago

“Ebay has become the worst site ever. There is no seller protection I am deleting my account after 15 years This 2020 has been the worst year. I have received bogus offers people bidding and not paying. What the Hell is wrong with people ??”

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Posted 4 years ago

“Ebay is telling me I am Paid....still waiting for my money 6 days later...now I was told might take the bank another 3 days....with paypal i got my money right away.....I always ship item out the day i get paid....They say don't ship until you are paid....I am going to wait till i get my money ...Item will be shipped out late...Ebay is a MESS....you can't talk to anyone anymore.......Why....”

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Posted 4 years ago

“Last time I listed with eBay I had an issue with the shipping. I set my listings up for "based on buyers location". However all my listings had shipping at a flat rate at $1.80. Ebay had to reimburse me for my out of pocket cost for shipping over $1.80 since it was a site issue. Fast forward and I am giving them another try. So I listed 17 baseball cards the other day and checked the box for "shipping details" as "Based on buyers location". Today I look and again all the listing have $1.80 flat rate for shipping yet when I look at all my listings it says "calculate" for shipping on my home page. So I called eBay customer service and was transferred from one rep to another rep without being told. The other rep says she would escalate this up seeing how it's happening again and that it would be resolved. I asked her if I would get a call back from someone higher up on four different occasions and she wouldn't answer. The fifth time I asked her she hung up on me. REALLY!!!!! When asked if I should delete my listings she said that yes I should. I have gout in both hands and eBay wants me to retype all this again. I'm sorry for giving eBay another try. Same problem a year ago with no fix from eBay.”

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Posted 4 years ago

“I ordered an item from a seller that still hadn't arrived 8 days after the estimated delivery date. I contacted ebay about it and in about 20 minutes I received an e mail from ebay informing me that they had refunded me fully. With customer service like that I will proudly continue shopping with ebay.”

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Posted 4 years ago

“Their eBay money back guarantee is a lie. Im out $500 after not receiving my package even though I jumped through all their hoops. In the end I received a message that I have been denied and absolutely no reason. Now I can't even contact a person. They are thieves and need to be shut down.”

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Posted 4 years ago

“Customer service is not solving the issues”

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Posted 4 years ago

“eBay looks after eBay, not it’s loyal sellers who’ve been around for 15 years. Refunding my money willy nilly to impatient, nasty, paranoid buyers who want the item for free because there have been the worst postal delays I’ve ever know due to covid lockdowns on top of the Xmas rush, and they’re too tight to pay extra for tracked mail. Those buyers get the refund which eBay bullies out of the seller, and get to keep my items when they arrive late too. Not fair when the problem is Royal Mail. I have proof of postage but they’re not interested. I’m going to Etsy and Facebook marketplace instead.”

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Posted 4 years ago

“Selling on ebay - beware. You will be charged quite expensive fees and will never know that, because they dont talk about it other than somewhere deep in T&Cs. Good luck with that. No waiver possible.”

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Posted 4 years ago

“Ebay is the worst seller platform among Amazon, Walmart, and others. A buyer recently committed swap fraud and eBay just issued full refund from our account. eBay denied our appeal even when we presented a police report and all the fulfillment images. eBay is a classic example of wanting all your money but taking no risk or responsibility. I can see eBay becomes the target of a class action lawsuit.”

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Posted 4 years ago

“I received a lot of fake items, their service always assured me I am protected, always went through eBay to do the return, now apparently I am suspended and they can't disclose any information! This is the most horrible customer service, I used to spend a lot of money on eBay”

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Posted 4 years ago

“Do not get attached to your account.... eBay will take it away on a whim and will not give you a chance to get it back. 15+ year seller, I've recently been selling books. After over a year my account got suspended. No reason why, no appeal process, nothing. I spent hours trying to get hold of someone to talk to; chat people just pasted standard wording concerning suspensions and immediately leave the chat. Noone would call back when requested via the contact form. I finally called Customer services in US. Also, wasn't interested in talking to me. Promised that a manager would call back twice - no contact. And just like that... eBay decided that selling books isn't allowed (for me anyway), suspended my account and ar4e not willing to review their decision. I tried to open a new account but it was immediately locked - apparently, I cannot ever use eBay again.... This is a joke. Blanket suspensions without the right to appeal should not be permitted.”

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Posted 4 years ago

“Terrible customer service Which you can’t talk to nobody to resolve your problems Selling on eBay becomes a nightmare since they decided to hold your money for 3 weeks before they released it Plus the high fees Between eBay and PayPal fees there’s no money going to your pocket...,, Beware and save your time and money....”

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Posted 4 years ago

“Any Time I have had to call customer service , nothing but excellent over the phone customer service, just one of the reasons I enjoy selling on ebay.”

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Posted 4 years ago

“It is not so much a bad experience . The problem lies in ebays global shipping where packages are handed over to multiple carriers It never use to be that way . For one Intelcom Express Courier Service has the worst delivery service , the business is down right horrible and delivery service is never on an exact time ., a shady business A business that cares nothing about a persons package That's two days and my package hasn't been delivered yet from the dispatch centre in Surrey Ebay global shipping just doesn't get it and do not care about ones package They don't reply to messages through twitter as often , to me that's bad . Daryl S , Burnaby”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,076 reviews