Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I subscribed a business account to sell 350 items or more in a month. Guess what? My selling limit was only 10 items per month!!!!!!!! Chat with customer care guy, he couldn't fix anything...... My question is........ If you limit items for selling for new sellers, then why do you sell subscriptions of 350 items per month?????????? Is this a joke????? Be careful new sellers, they charged me $77 for nothing. Unbelievable. DON'T SELL ON THIS PLATFORM. ZERO OUT OF TEN.”

Helpful Report

Posted 4 years ago

“I can't get a seller to confirm a correction to a shipping address and can't get ebay to cooperate in the cancellation or resolution. All I need is the shipping address to be corrected, but seller isn't communicating. I have a very hard time every time I have ever used ebay for selling or buying. Never again!”

Helpful Report

Posted 4 years ago

“Our brick and mortar fitness equipment retail store has been open for two years now, and started selling on eBay to find a wider range of customers. For reasons eBay will not provide, our business was targeted by their "Trust & Safety" department, to drag us through a mind-numbing bureaucratic process of proving our legitimacy. Even with multiple successful sales and only positive reviews, eBay was convinced we were offering items that did not exist, and so demanded documentation proving ownership of our inventory. To begin this process, they halted all of our account activity, taking down currently listed items and deleting the history of every sale we'd made on the account. This made it difficult to furnish them with the requested documentation because we had no way of knowing what items we had sold on their platform without the account history. I asked them about this difficulty in every single one of the 20+ messages I sent them throughout this process, but they never answered that question. They never even acknowledged it. When I tried to send them random invoices from our vendors on what items I could only guess we sold through eBay, they only replied over and over and over again with requests for that exact same information (all of the requests looked like generic copy/paste scripts giving the impression no one was even reading my replies or reviewing my uploads). I uploaded the same documents 5 times before I finally explained to them I cannot justify spending any more time on the matter, and will seek a more efficient solution myself. Through researching how other sellers deal with the inane harassment of eBay's support staff, I found that thousands of users are abusing the system in hundreds of different ways, and not just to stay off eBay's radar in order to sell legitimately. There are many methods and tactics being used to create an unfair bidding/buying environment, avoid eBay and PayPal selling fees, redirect eBay traffic offsite etc, and those users are happily earning profits right under the noses of these "meticulous" watchdogs. So, while our business is taking care to follow eBay's terms of service, submit to their bureaucratic demands, and do business with eBay in a mutually beneficial partnership, other sellers enjoy a headache free and financially unfettered selling environment because the eBay support staff is so busy copy/pasting scripted requests that aim to crush a person's last nerve. There are many online selling channels to go through, and my advice is not to utilize eBay unless you are ready to be unscrupulous in your dealings.”

Helpful Report

Posted 4 years ago

“I purchased an item from a "trusted" ebay seller. Had gaurantee of receiving date. Item arrived late by days. Ebay did NOTHING. They said gaurantee did not mean anything. Used ebay for 15 yrs. They don't care about purchaser just sellers. Don't stand by their word. Amazon prime is best.”

Helpful Report

Posted 4 years ago

“PEOPLE THIS IS THE WORST PLATFORM, AS THEY SUSPEND YOUR ACCOUNT IN 4 DAYS AFTER OPENING AND PROVIDE NO REASON FOR. THEY ARE ASKING FOR LOT OF SENSITIVE INFORMATION LIKE YOUR PASSPORT AND BANK ACCOUNT STATEMENT AND AFTER THAT JUST SAYING - "we will not able to provide to the specific reason why suspend your account indefinitely" YOU WILL HAVE NO SUCH PROBLEMS WITH ANY OTHER PLATFORM FOR SURE!!”

Helpful Report

Posted 4 years ago

“After years of using Ebay as a seller and buyer I have finally had enough. A few months ago I ordered some items which never arrived yet they sided with the seller who supposed had proof of delivery. Got money back via credit card luckily. Today I find out that as a seller I have to wait until my items are delivered before I might get paid. Enough is enough Ebay and its time to move on to other selling sites with better reviews and policies.”

Helpful Report

Posted 4 years ago

“Buyer wants to return .. no problem until ebay sends a return label with a 12yrs. Old address now out watch money and shipping twice. That being said my new address was where for the last 12yrs. I've been getting items sent to. Horrible service wont refund selling fees either just plain terrible! Service”

Helpful Report

Posted 4 years ago

“Ebay is a scam dont use ebay the seller input duplicates tracking numberand send you nothing it showed delivered you get ripped off”

Helpful Report

Posted 4 years ago

“Horrible, no costumer service, everything is automated now and it was done so wrong, coming from a software engineer I assuming eBay is about to go under very soon.”

Helpful Report

Posted 4 years ago

“not good for buyers now due to their new policies updates, more and more unprofessional and unkind sellers come out. Leave here!”

Helpful Report

Posted 4 years ago

“BEWARE OF EBAY FRAUD, sellers, becareful with ebay, sellers, theres alot of scams and fake acounts stealing buyers money and not sending out the item the buyer bought, what they do is providing a tracking number, and the item is never being shipped, what that does it tricks ebay, the acount thinks the item its on its way and its not, so, its not in transit,.but the seller provided a tracking with no proof of being shipped,. so becareful, theres alot of that happending now,.alot of people not working, now they stealing peoples money on ebay,.......and seems like ebay doesnt care,..so ebay has been the worst, site to buy, alot of fraud going on,........ALERT BECAREFUL ALSO CHECK FEED BACK,.,, YOU WILL SEE ALOT OF SELLERS BAD FEED BACK,.,,,ebay wont even let you give a negative feed back, CHECK THE POSITIVE FEED BACK,, ON THERE YOU WILL SEE NEG, FEEDS,..SO BECAREFUL BUYING AND FROM WHO YOU BUYING FROM,......ALWAYS USE PAY PAL, NOT A DIRECT DEBIT CARD,.YOU WILL LOOSE YOUR MONEY,....”

Helpful Report

Posted 4 years ago

“EBAY USED TO BE GREAT, NOW IT IS GARBAGE. I have made roughly 300 sales on Ebay and I have a perfect 100 seller rating. Recently, I've had my first issue with a scam buyer who claimed a used, but near-mint, puzzle was damaged even though it was shipped in secure packaging. The listing also showed the completed puzzle with zero defects. The type of damage the buyer is claiming is unheard of during shipping. The buyer claims that the upper layer containing the picture has naturally peeled apart from the cardboard layer underneath, but has done so in a manner where it's a perfectly clean cut with no other signs of distress. Puzzle pieces can certainly become frayed, bent, dented, chipped, and torn apart, but certainly not cleaved in half into separate clean cut layers the way the buyer is claiming. Even the puzzle company's customer service said this does not naturally happen. It's a flat out obvious lie from the buyer. What's worse is Ebay spent literally only 5 minutes reviewing the case before deciding in the buyers favor. I received two emails only 5 minutes apart about the dispute being up for review and then the decision. Mind you, I have a 100% seller rating and this is how Ebay has done me and now there is zero customer support to assist in appealing any decisions. IT'S TIME TO START SELLING (AND BUYING) ON OTHER WEBSITES LIKE BONANZA, eBID, eCRATER, AND AMAZON MARKET PLACE.”

Helpful Report

Posted 4 years ago

“Ebay is totally worthless. I have sold numerous items and never had one person ask for a refund. I have purchased numerous items and never asked for a refund. Buyer purchases item and my funds are on hold immediately????then as soon as they get it they ask for a refund saying not as described. I respond telling the buyer it is and ask for proof it’s an altered golf club (it’s not) no response. Ebay get’s involved for two minutes (literally) and just tells me i have to take the club back, pay them their fee and pay shipping both ways! Total BS......”

Helpful Report

Posted 4 years ago

“I been a eBay member for a long time, eBay customer service does not care. I had a buyer who left me negative feedback for no reason. Asked eBay to step in to remove the negative feedback, they didn't do it. it wasn't my fault, I did nothing wrong. eBay does not care about anything.”

Helpful Report

Posted 4 years ago

“Ebay steals money from customers!!!! I've made an order, payed with credit card not paypal. Didn't receive the products or a refund!!!!”

Helpful Report

Posted 4 years ago

“it's just a scam platform, honest and decent sellers have nothing to do here. some thieves and scammers. the buyer will return the trash to you and you will never prove that you sent the product of a different quality, and no one will warn you that it was necessary to shoot a video of packaging and sending. I am 3 years old with a 100% positive rating, over 70 sales. and they return the trash to me, not a sold coffee maker worth $ 350. just a bunch of scammers, the seller is absolutely unprotected.”

Helpful Report

Posted 4 years ago

“Ebay unreasonably suspended my account even though I had 100% positive feedback from customers. They wanted me to provide tracking numbers and positive feedback from customers. I spent 3 days working to provide them with these materials. In the end, my account was definitely restricted for sale. Here are the reasons not to sell on eBay: 1) They can cancel your sales account at any time for no reason, even if you did nothing wrong and you still have 100% positive feedback from customers. 2) You must pay the fees even if you return the money to the buyer. 3) They let buyers open the case, even if the delivery time has not yet expired. You must return the money to the buyer, for example, 3 days after purchase, even if the delivery date is 21 days. Good news for buyers !!! If you want to get things for free, shop on eBay, because eBay always takes money from sellers and returns it to you !!! 4) eBay cheats on the seller. They wrote to me that if I send positive feedback, tracking numbers and paid the fees, sou they will renew my sales rights. Of course, this did not happen. 5) Customer service is appalling. It will cut off communication with you even though your issue is not resolved. 6) You will lose money. You buy goods, you list products. You count on selling on eBay. In the end, you end up without goods, becouse you refund money customers across eBay and eBay totally ruins your business. 7) Waste of time and constant technical problems that it will take your nerves away. EBay made from me an idiot when they forced me to get them materials to renew my account. All the time, eBay was cheating on me, just to pay them fees, and then they wrote me that it was definitively revoking my sales privileges. I don't understand how some customers can complain here. Ebay will always refund money to you at the expense of sellers. I'm definitely done with eBay. They are cheaters!!!”

Helpful Report

Posted 4 years ago

“I have had open issues regarding item that was incorrectly refunded to seller..USPS delivery delay but was eventually delivered. I never received my payment back or the eBay service fee taken. eBay gave runaround. I am out item and money. Customer refuses to respond to emails and eBay did nothing to assist. Now after several emails to both eBay and customer time has lapsed and nothing can be done. eBay is a bunch of thieves. No one even tried to assist. One person should handle the issue. Each time the issue was emailed it was a new person with different response and you couldn’t respond. I will never do business with them again. Horrible customer service. Beware of seller SK1441.”

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Posted 4 years ago

“Bought a HOT WHEELS 2020 SUPER TREASURE HUNT 65"FORD GALAXIES CARD from cuteshera16 Excellent seller Very happy with postage”

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Posted 4 years ago

“ebay allowed this company to sell me two faucets and never delivered them to my address here in Delaware. Instead they delivered them to the address below. That is the information provided by the company and FedEx. I am in Delaware. I asked for a replacement or a refund. I was told the case is closed because the company provided me with proof of delivery. Proof that it delivered 3000 miles away in another state. So much for ebay's money back guarantee. It is a crock of baloney. Will never buy from ebay again, and I bought a lot. Delivered on Tuesday, Jul 28, 2020 - Hide shipping details ✓ Shipping info received✓ In transit✓ Delivered Last scanned date Tuesday, Jul 28, 2020 Package location Goodyear , AZ Shipping status Delivered Shipping carrier FedEx Tracking number 394993627100 Delivery message Delivered”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,094 reviews