Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,139 Reviews

52 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“eBay is a horrible platform for sellers. I have had an issue with a customer who put through outrageous claims and provided no proof, while I provided clear proof that contradicts his claims and yet they side with the customer. They expect their sellers to, simply put, become slaves to customers and say yes to whatever the customer says. They expect you to compensate and issue refunds to scammy and dishonest customers and will take their side on every occasion. It is a very bad platform for sellers as they treat sellers unfairly and not willing to listen or comprehend your point of view as a seller. If you are looking to sell products or open a business, avoid eBay and try Amazon instead. Unlike eBay, Amazon are fair to their sellers as they are to their buyers and they are slowly overtaking eBays market in Australia.”

Helpful Report

Posted 6 years ago

“Repeatedly rejected several different cards - Visa Debit, Mastercard etc. Wouldn't let me pay for items seperately either. Time sensitive voucher now expired. After several attempts returned to shopping basket and tried again only to get same results. Later all items disappeared from shopping basket. Had successfully used one of the same cards earlier in the day for a different product on ebay. Customer service terrible - impossible to find contact information in the first place.”

Helpful Report

Posted 6 years ago

“Accused me of fraud. Defaming me, Cancelled my account then proceeded to inform sellers i was suspicious. They lied and lied and lied to me.”

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Posted 6 years ago

“company and platform is BS and a total waste of time”

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Posted 6 years ago

“Not reliable”

Helpful Report

Posted 6 years ago

“Ebay is plagued with non paying bidders now. I am not going to bother listing anything on there after today. Sold 12 items last week to 12 bidders and 5 items were bought by accounts with zero feedback and didnt pay. So then I had to wait 2 weeks for ebay to give me my final fee back, but I am not allowed to leave any negative feedback. Whole thing is a joke. Its illegal to bid without finalisation as your in a contract, but ebay dont honour this or allow sellers to try and take further thus are in a way helping law breakers do this. I have lost an hour of my time writing listing and preparing ready for dispatch for nothing. Cant relist again for some time as I dont know when I will be back home to post out.”

Helpful Report

Posted 6 years ago

“After 11 months, I have still not received my package, when enquiring with the sender he just ignored my emails. When I enquired with eBay they send me on a wild goosechase with links that does not excist on their app. If you want to through your money in the water order something with them!!!”

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Posted 6 years ago

“Why have eBay got so many amazing reviews on here? Anyone who is reading this please look at Trust Pilot. Who, in my opinion gives a much fairer picture of what it’s like to have an issue with eBay. I’ve been hacked, had money stolen and eBay have done nothing. They haven’t even followed the hacker up to stop it happening again. If you’re account is hacked, when you go to list an item just make sure that the email account set up as your PayPal on the listing form is yours. Because if you’re money does get stolen there is nothing they will do about it. Have a nice day! Faye”

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Posted 6 years ago

“https://www.fakebanknotes.com”

Helpful Report

Posted 6 years ago

“We ordered a bulb for our tv it lasted not even a full month before the light on tv flashed bulb was needing replaced we ordered it may 12 got it may 20 And because I didnt message fast enough I messaged them as soon as the tv gave us the light the bulb was needing replaced It was exactly 1 week after the 30days I reached out several times for them to do the right thing and replace it but all we get is we can give you 10% off to buy a new one because it was over your 30day guarantee Anyone that has a tv that requires a bulb knows it takes a little while for your TV to start blinking All we asked was they do the right thing and replace there faulty bulb but nope is there answer Such a shame we did alot of buiness with them”

Helpful Report

Posted 6 years ago

“I was told to ship back the item that didn't match the description by eBay twice and seller! Never got a refund for the shipping fees that almost cost 4 times the price of the item. eBay didn't back me up and told me that I was missinformed...I was frauded big time. Never buying from eBay again and will be hearing from my lawyer on national television!!!”

Helpful Report

Posted 6 years ago

“you will get scammed by buyers as a seller, you will have to pay massive amounts in fees, you will be blown off by the support team until you just go away, never use this platform to sell”

Helpful Report

Posted 6 years ago

“No seller protection. Common for buyers to change mind and say item is faulty when not so you pay postage twice. You will be forced to accept return and loose money. They can send you an empty box and ebay will still refund buyer. YOU HAVE NO PROTECTION however much they say they have systems in place. They do not care about you, just stay away and use gum tree or facebook. More people do that the more they realise. Just remember they are quick enough to take seller fees but not in helping you. Just full of Chinese buyers. Think private sellers are realising the risk and staying away. Never sell anything you can's afford to loose. Customer service are robots and read pointless policies that all count against you. You get the idea!”

Helpful Report

Posted 6 years ago

“I was shipped a broken headlamp and now am getting the run around trying to return it”

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Posted 6 years ago

“I am trying to return a purchase. Told me to wait until the 5th for seller to reply. I did with no luck, I asked you to step in and was just informed that it is on hold until the 11th. What's the problem? I paid in full for garbage and am very reluctant to ever use eBay again”

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Posted 6 years ago

“Awful experience be careful on selling things for part pr not working”

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Posted 6 years ago

“My daughter ordered something from eBay and they chose to ship by USPS and they delivered to wrong address and now and she hasn't received what she paid for. Someone needs to make it Wright”

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Posted 6 years ago

“The words in the article are ALL lies! I don't know what is going on with eBay they didn't use to be how they are now! Doesn't care about customer and will allow you to be swindled! BUYER BEWARE!! "Money back guarantee" are hollow words. https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210”

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Posted 6 years ago

“If youd sell something that the buyer complain about faulty, ebay will never ask buyers for evidence, if you as seller will ask buyers for evidence, ebay don't consider that. If different item returned or item opened and parts charged, you'd open case against to buyer and eBay wouldn't give a damn, eBay will refund straight away saying WE REFUNDED TO BUYER BECAUSE ITEM SUCCESSFULLY RETURNED. I'll never sell again on eBay.”

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Posted 6 years ago

“Ebay money back guarantee isn't worth sh!t, just made a claim as my item didn't arrive, even though I was here all day, and they are just saying Royal Mail said it was delivered and so have closed the case. Great customer service Ebay, closing my account right now, w@nkers!!!”

Helpful Report

Posted 6 years ago

Ebay is rated 3.1 based on 4,139 reviews