Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ebay has a lot of products that Amazon does not carry. Ebay‘s price is comparable to Amazon. Ebay protects its customers especially if you go through PayPal. - Ebay leaves the shipping up to the seller, which is absolutely horrible and not accountable. The worst part about Ebay which is pretty serious is the shipping it’s terrible. Amazon for some reason you can get it the next day or two days at most. I’ve been waiting for a piece of plastic it’s been 10 days. They’ve got to do better. And it’s impossible to get a hold of anybody at Ebay.I consider myself a good customer of Ebay but they would be able to judge that better than myself. I pray they get their sellers to ship things out quicker.”

Helpful Report

Posted 3 years ago

“It's a bit confusing. The buckwheat pillow that I ordered was a lot smaller then I thought it would be. I am returning it. The box it came in had labels with Amazon's name...that was confusing. When I went to my orders on both Ebay and Amazon, my order wasn't listed. I paid $39+ for the pillow and they are only giving me $21+ back. Amazon does a good job of packing...here, the pillow was squashed into a very small box and a lot tape as if it was a return from someone else. I gave two stars because they make returns easy.”

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Posted 3 years ago

“Sold a item on eBay, which was delivered but was never reimbursed! No option to contact customer service. No live help just redirection to pointless articles.”

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Posted 3 years ago

“Personal experience told me even if you are right as a buyer with Ebay you will always be wrong. You pay for something you don't get then you have to put up with lies and deceits.”

Helpful Report

Posted 3 years ago

“Do not use this awful platform if you are a seller. If you are a low volume seller, competitors can purchase your goods and leave your negative reviews. This will almost 100% take you out the market as you can no longer advertise. Ebay are a joke”

Helpful Report

Posted 3 years ago

“Horrible Customer Service!!!! Horrible Customer Service!!!! Was given a coupon code for money off but it didn't work when I tried to use it. Called in and was told they would fix the problem and reissue. Never happened. Called again and was told a second time, we'll take care of it. Nothing happened. Called again and was told it would be reissued and it was; however, it once again didn't work. Called again. Was told how sorry they were that things haven't worked out and that they would see what they could do. Many weeks later and still no response. I have therefore quit selling on Ebay, and only buy as last resort. There are too many other options available today (Facebook is great) to deal with these clowns. They are so big that they just don't care. Pretty sad! Can't wait till it catches up with them and they fail big time!”

Helpful Report

Posted 3 years ago

“This company is a scam. Their online communication system does not work to allow any meaningful communication with ebay. My only positive experience was with the seller who seems to be trying to do the right thing For 30 days I asked through every channel on their ridiculas communication system for a return label to return a table that I didnt like and had arrived damaged. The seller approved the return Finally they closed my return request because they didnt hear from me although I sent upwards of 20 messages asking for a return label or directions to get one I have worked through the seller to get some assistance. I even had 2 other people trying to open a chat for me, one a tec person. They reached the same dead end in the system that I had. The worst buying experience ever. I intend to never to work with a company that doesn't have a working phone number. Ebay itself is a pitiful joke. Fortunately I had an honest seller. Don't get tangled up in the ebay mess. Someone needs to scrap their website and start over, or maybe the intent is to defraud the buyer with their nonfunctioning online communication system.”

Helpful Report

Posted 3 years ago

“Do not waste your time and money purchasing items from the eBay Seller called ""auto*spare*home". Dodgy and unprofessional. Falsely advertised item, sent me the wrong item, many excuses and promises made, poor English communication and comprehension skills and they still owe me shipping costs. Save yourself from the headache. Not worth dealing with.”

Helpful Report

Posted 3 years ago

“During a period of about 5 seconds, I got a slew of emails from eBay telling me that my bids were cancelled. Okay? Those bids were paid for and the items already delivered weeks ago. Then, eBay was restricting my account pending I send them a copy of a bank statement and my driver's license, both of which I did. Then, I was suspended. Like forever. No explanation, no nothing. I had a sale with money coming to me but that was stopped. I guess eBay is keeping it. Vague explanations came one after the next after the next. No resolution. These people are crooks.”

Helpful Report

Posted 3 years ago

“Sellers beware Sellers beware! EBay moneyback guarantee allows buyers to claim anything they want about their purchase when they have buyers remorse and seller is responsible for paying return shipping. EBay debits you for outgoing shipping, return shipping, item cost and their fee!! As a seller with 9 years of only 5 star ratings, they didn’t even bother to give me an opportunity to defend myself. You can no longer call EBay. They might as well have tied me up and held a gun to my head because they robbed me, refunded seller all their money before I got item back so I am screwed.”

Helpful Report

Posted 3 years ago

“Too many buyer scammers which ebsy side with along with many crappy chinese sellers ripping off photos from the Internet then when you get the goods they look nothing like whats displayed.”

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Posted 3 years ago

“DO NOT BUY FROM A SELLER CALLED EDSJUNKANDMORE!! They stole $110 from me & I never got my item. Ebay doesn't really do anything for this either. They have a circle of links that just being you back to nowhere.”

Helpful Report

Posted 3 years ago

“Terrible customer service, China sellers passing off as Uk and counterfeit goods.”

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Posted 3 years ago

“I like to order products from USA only. When to find out during returns they are from other countrys. The seller will not pay for the return. The return could cost you more then the item its self. When you ask the seller for the NY or CA address they don't have one to provide you with. But your item shows it came from NY or CA. I told my seller currently I am sending it back to the place it came from NY. She needs to send me a refund and to send it back as well. I am not happy with Ebay at a right now. These returns have been a nightmare. If they came from the USA like they were suppose to maybe I wouldn't of needed to return. Since the sizes here fit.”

Helpful Report

Posted 3 years ago

“If a seller refuses to contact you when a buyer wants to complain about a failed product after the return period has expired you have no hope of getting a refund”

Helpful Report

Posted 3 years ago

“Customer service non existent on three occasions have been promised a refund for an item not delivered never received it. Impossible to phone them poor excuse for a company that have got too big for their boots. I am now dealing with Amazon !”

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Posted 3 years ago

“I was a buyer only. I was recently suspended from ebay as i had aparently broken the rules. I really dont know what rule i have broken. The item was received whilst i was in hospital for 4 weeks. I think.that everyone the situation with.regard to NO visitors and limited items that can go to hospital. When i got home the item was totally unsuitable for use. When i contacted the seller their responses were unacceptable rude, derogatory and extremely offensive. The seller forcefully requested I close the case. Because of all the stress i was under i did as they asked. When i was requested to identify why i just said as it was. I thought ebay monitored emails to ensure they are suitable,these comments were most certainly not. The item was.put in the dustbin. It was.not even fit to be donated to a charity shop. needless to say.i have now closed my account.”

Helpful Report

Posted 3 years ago

“I had a problem - ebay sided with a buyer who decided to return my product that was custom- made for her. She just said " not as described," even though I gave no description on ebay! Not only they refund buyer in full, they also took full commission from me, return postage and paypal fees; in their email they explained, and I quote below, it summarizes eBay's decision to always refund buyer at seller's expense, no matter what, so I'm closing my account after almost 20 years selling on ebay: "We found that when buyers had bad experiences with sellers or eBay, they were likely to leave eBay and they usually decreased their shopping on eBay. Your understanding is highly appreciated! I trust I was able to address your concern since you are charged for the transaction even when the buyer has been refunded." — at eBay Marketing.”

Helpful Report

Posted 3 years ago

“Terrible customer service. Failed promises. No explanation. I think they are now more on side with big business than small sellers. Just blocked me account after a week of opening. Not bought or sold yet so no reason for blocking. Basically they said to me to part ways and we are giving you no reason.”

Helpful Report

Posted 3 years ago

“Complete crooks. Absolutely zero customer care or support.”

Helpful Report

Posted 3 years ago

Ebay is rated 3.1 based on 4,076 reviews