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Ebay Reviews

3.1 Rating 4,076 Reviews
53 %
of reviewers recommend Ebay
3.1
Based on 4,076 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Ebay 1 star review on 26th November 2024
Colleen
Ebay 1 star review on 21st November 2024
Danielle J. Crites
Ebay 1 star review on 21st May 2024
Michelle
Ebay 1 star review on 21st May 2024
Michelle
Ebay 1 star review on 3rd May 2024
Anonymous
Ebay 5 star review on 13th April 2024
Anonymous
Ebay 1 star review on 11th April 2024
Alex
140
Anonymous
Anonymous  // 01/01/2019
eBay is now the nesting place for fraudulent transactions and fake companies! For 4 months i have been requesting for a refund of $83.77 but to NO Avail. eBay do not have Customer Support nor Customer Service.
Ebay 1 star review on 22nd March 2021 Ebay 1 star review on 22nd March 2021
Helpful Report
Posted 3 years ago
you took my money, cancelled my order, refused to let me open a dispute and didn't issue refund. What rating would you give a company like that??
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Posted 3 years ago
The seller refused to refund my money for a broken goblet. Which Patti Ford did not put fragile on the package. Ebay is giving me the money back
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Posted 3 years ago
I’ve sold 2 things, been scammed twice. No customer service. They pretty much encourage scamming.
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Posted 3 years ago
Really bad experience, I bought 3 times an item from there and only one item arrived. The last time I bought a virtual key . E bay canceled my order so I cannot give a feedback to that fraud guy, if it's a guy ( nor e bay itself), there is no post of the product anymore so I cannot do a thing. The payment have already been done. A company that doesn't care for the buyers and the customer service doesn't exist.
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Posted 3 years ago
Worst company ever. Doesn't protect buyers, doesn't protect sellers, just takes your money.
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Posted 3 years ago
.I have been a member since 2004. The Money back guarantee did not work for me. eBay did not pay attention to a dodgy seller who is selling faulty goods. Buy from Amazon better customer service and buyer protection. eBay is finished it’s had it day.
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Posted 3 years ago
Managed payments are a joke so they can earn interest with your money. Nothing but greed that always screws us sellers.
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Posted 3 years ago
I'm sorry I couldn't rate this lower than 1 star. Helped to remind me why I don't use ebay anymore. Thankfully there are less antiquated options available - ones that value the customer experience. I followed instructions, I contacted customer service immediately regarding a problem- they had the ability to help me resolve the issue and they refused. Their platform did not give me access to reach seller (15 mins after a sale) and they refused to put me in contact. Do NOT use ebay - I personally won't make that mistake ever again.
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Posted 3 years ago
VERY DENGEROUS PLACE FOR BUYING AND SELLING
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Posted 3 years ago
They cheat the seller every time, my buyer was clearly scamming and cheating the system, and because I went to appeal it I’m now out 500$ and he kept my phone, honestly eBay is a giant scam I would avoid at all costs
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Posted 3 years ago
eBay is a horrible place to deal with they will screw you over after you spend thousands of dollars and not even give you a reason for it... Save the headache and don't deal with these morons.
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Posted 3 years ago
I have been selling as a private individual to support a charity. I have been forced to Direct selling under managed payments. A week after my first complaint despite initial promises this matter has not been resolved. Additional restrictions have been placed to make trading harder. I agree with others that Ebay have no effective or fair dispute resolution system and side 99.9% of the time with buyers. They are complicit in supporting the dishonest and deceitful. A week on and no where near being sorted. Every person you speak to tells you something different, even managers. Promises made are not honoured. There are serious organisational problems. It is difficult to work out whether it is organisational incompetence or dishonesty and deceit or a combination of the two. In my case they have even threatened to permanently exclude the charity from Direct selling over this. Certainly with the problems I have face I find one star is too generous.
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Posted 3 years ago
I recently sold some items on ebay after they "restructured" their payout system....What a joke! ebay is getting greedy and there is nothing good about how they are now in control about how they pay you for sold items...not to mention the costly "fee's" that they add. Their site will now be a last resort for selling anything! RIDICULOUS!!!
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Posted 3 years ago
If I could give them a zero I would. They have horrible customer service..I just lost my money for an item that I never received. Ebay said that is not there problem basically. I going to close my account and never want to know anything about them.
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Posted 3 years ago
I sell thousands of items a year. What p*sses me off is that eBay will side with a sketchy buyer with only 2 feedbacks versus a seller with hundreds of positive feedback and ZERO negative feedback. Never fails. They always side with the buyer. I can ship an Xbox and the seller return a pair of sunglasses and eBay will side with the buyer. EVERYTIME
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Posted 3 years ago
I made an error when listing something, and before I had the chance to take it down once I realised my error, I was admitted to hospital. When I finally got out hospital, I noticed I had received an invoice for the fee I contacted customer services to be told the money they took was paid back (which it wasn't), as they understood my circumstances. Then when I contacted on numerous occasions with regards to the invoice emails I kept receiving after payment had been made, they told me not to worry. Then I started getting harassed by debt collectors to be told the issue would be resolved and someone would get back to me. I was told this twice and no one got back to me. I was then rudely told this was to be paid with the chat ending without them listening to anything else I had to say, or taking accountability for the distress and now increased payment that I apparently owe. I would not use this site for buying or selling and the distress this has caused in an already difficult time has been horrible. Terrible customer service.
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Posted 3 years ago
One his seller sold me item for work and I got took work and tech try work with it never work he told me to return text them back told him to return he never responded back so continue with return he said no. So I told eBay and they said no too. It was not a good item I am so upset because single mom I need radio buy this doesn’t work it cost me 75.00 so wrong. I want put bad review eBay for not back you up and protect you people like that. I ask seller does this for Walmart he said yes, but didn’t not work.
Ebay 1 star review on 6th March 2021
Helpful Report
Posted 3 years ago
Customer service representatives lie to the customer and avoid acknowledging complaints. I have spoken to 4 different live chat representatives about reporting an item for very obvious listing practice breach, and was not given an exlpanation why they don't take fake-empty listings seriously, and do not remove them. Eventually, I was forwarded to mister Daryl (second name not revealed for privacy purposes) who appears to be a senior representative. He also failed to address the issue and disconnected from the live chat early, and did not e-mail me a chat transcript. That says it all. Do not under any circumstances believe what lying chat representatives tell you.
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Posted 3 years ago
E-Bay provides always buyer protection. They never help the seller if they fall in any problem. In my case the buyer cheated with me WHEN he return the products. Every pros and cons of the products was given when the products was listed. When the buyer open a dispute to return the product, E-bay took the buyer side. I lost my shipping cost 2 times. Also they charges some 10% invoice fee. If E-bay have no protection policy for seller why they offer to bid for used/old items. The buyer has full flexibility to damage this products while returning. Even E-bay don't care any seller objections. When you call the customer care they falisfy
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Posted 3 years ago
Ebay is rated 3.1 based on 4,076 reviews