Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“eBay is a scam! There products are delivered at a low standard they aren’t AAA* there much worse everything looks Chinese just stick to paying “the right price” to get the quality you want. Also you can’t delete your account it’s a loophole they avoid helping you and make sure you simply cannot get rid of an account for their own good AVOID EBAY!!!!”

Helpful Report

Posted 3 years ago

“IS THIS COMPANY OWNED BY THE CHINESE WHEN YOU BUY SOMETHING FROM EBAY 9 TIMES OUT OF 10 IT COMES FROM CHINA AND DOES NOT WORK OR THEY SEND THE WRONG ITEM TRY TO GET A REFUND OR COMPLAIN IS ALMOST IMPOSS EBAY SEEMS TO STICK UP FOR THE SELLER ARE THE CHINESE THE BIGGEST SHARE HOLDERS DO NOT TOUCH BUY BRITISH AND GET THE RIGHT ITEM”

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Posted 3 years ago

“My account of over 20 years was suspended and then terminated permanently after posting an item as a social experiment(apparently this is against policy??). No warnings, just terminated and they refuse to actually explain why.”

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Posted 3 years ago

“Absolutely awful! They protect buyers (when it suits them) but as a seller you get sold down the river and ripped off. Ebay just do not care, lets face it keep upsetting your sellers and you'll have none left!”

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Posted 3 years ago

“THIS IS DISGUSTING!!! Ebay is an organisation of CRIMINALS who cheating customers on behalf with scum sellers!!! People be very careful as you can be next victim of CRIMINAL ORGANISATION EBAY”

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Posted 3 years ago

“I have been a seller on ebay since 01/2021. Due to the pandemic I had to start my own company. I used my savings to buy supplies to start making my own products. All payouts coming fine then all of a sudden restricted my account for no reason, and all payouts on hold. I have 124 orders to ship and cannot buy supplies to make the orders. I was doing great Ebay saw that and cut my account to make sure lager suppliers with same products could sell more.”

Helpful Report

Posted 3 years ago

“I recently made an account, and went and bid on some PS5's. Made several bids figuring one of them might win, if I win more i'll just re-sell them. I then get an email this morning (4/4/2021) saying my account was permanently banned for "suspicious activity". I then logged on and contacted customer service. After the robo-CSR I finally get a human being I think, named Angelica. I explain my situation and she goes and sees what's going on. Comes back a few minutes later sending a wall of text (same as in the email) through several instant messages. I then ask what was the "suspicious activities" in case my account was hacked so I can take steps to secure myself. According to policy she can't discuss the reason, how convenient. I then accused ebay is showing favoritism and admittedly was rude about it, Angelica consequently blocked me (I was rude I deserved the block). The only reason I can fathom why EBAY would snipe my bids by banning me was someone working there used their position to remove a potential bidding rival on PS5's which are a valued commodity right now. After seeing all the bad reviews on another review site, then a terrible 62% here, I am convinced of EBAY's bad reputation. DO NOT BUY FROM EBAY. Amazon is 100% better. Amazon doesn't support sellers who are scamming and/or thieving and they get to your issue if there is a problem right away.”

Helpful Report

Posted 3 years ago

“I tried to buy something and eBay blocked my bid. When I contacted them they said I had to be re-identified and they removed the restriction. Wouldn’t compensate me or do anything for me. Customer service sucks and don’t care at all about the average buyer.”

Helpful Report

Posted 3 years ago

“I only look at history stuff, but don’t you think 200 bucks for a us airborne jacket is expensive, most of the historic stuff has original in the name but I know 99% most of the stuff is replicated stuff”

Helpful Report

Posted 3 years ago

“Terrible company customer service is a joke close your company the only reason you are around is that your platform has monopolized some one please shut them down”

Helpful Report

Posted 3 years ago

“Bought item was not as described returned to seller no refund returned Ebay is of no help”

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Posted 3 years ago

“Ebay refunded one of our buyers without having them return our item, leaving us without our product or payment. Very unacceptable.”

Helpful Report

Posted 3 years ago

“We have shopped alot on eBay but are now shopping elsewhere,we had problems or bought pack of 6" nails was sent 1 nail,bought black plastic sheeting j Knox ,was sent pale grey ,little or no help from eBay,bought 2 items ,sent only 1 ,seller did not respond ,eventually got refund after long time,bought plants arrived very poor,bought seeds ,was sent sometimes just 3 seeds,some seeds supposed be viola ,but when germinated where oil seed rape,& cosmos ,supposed to be rare orchid. So we have had enough and now lockdown has ended will shop in town, postag e for items is far too expensive,we have been good eBay shoppers but have lost confidence. Still waiting for wall poster it's taken over M nth still haven't got it,we have contacted eBay in past with little help.”

Helpful Report

Posted 3 years ago

“Most clients don't even realize that you can only spend a mere $1,500 a MONTH on their OWN GIFT CARDS! That's right, buyers who support e-bay by buying their gift cards actually have a limit. If that's not absurd enough, that policy is hidden 4 pages under "gift card restrictions"...add to the fact E-bucks tend to go up to 5% a few days a MONTH teasing the Buyer to spend more. It's no wonder (with poor Management that never communicate with the customer, and this policy) anyone would want to support E-bay anymore....they used to be a great company.”

Helpful Report

Posted 3 years ago

“I won an auction for a play station 5 for my son for Christmas and tried to pay for it with two different credit cards and both were rejected. I was advised by an ebay representative to go to the store and get several $200 ebay cards and make the purchase. When i entered th ebay cards the balance remained the same on the payment for the PS5 but my ebay cards balance was now 0. So they had accepted the ebay cards and not applied the money to the auction i won for the PS5. Ebay literally screwed me out of $800 and refused to refund me or send me the PS5. I called my card companies and both told me that ebay never attempted to make a charge to either one. Ebay literally, intentionally screwed a me out of $800 worth of ebay cards and never even attempted to resolve the situation.”

Helpful Report

Posted 3 years ago

“eBay.de is a shady site.. customer service seem to side with sellers and just ban accounts for no reason. I made a few bids and sent messages to sellers asking if item was shipped to my country and my account was permanently banned because I put the community at risk?! I have used .ie .uk and .com sites and never had issues. So bad for eBay.”

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Posted 3 years ago

“I haven't received an item , and didn't get much help from ebay to resolve it. I m done with ebay!”

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Posted 3 years ago

“Bought stollen computer on Ebay and Ebay says no help from them after 30 days and seller still active. Do not buy anything large on Ebay because scammers use the platform and are supported by Ebay.”

Helpful Report

Posted 3 years ago

“This Ebay.com need to stop their selling platforms. I believe the Government should really investigate on how they stealing and scamming people hard earn money. It’s a shame if the United state Government do not step in. I have constantly buying 100’s and 1000’s of dollars worth of an items. In feb I purchased an item $1400 worth. The seller claimed it was delivered but hold on the carrier claimed they could not delivered to my provided address instead they googled an address and they delivered it to God knows where. They claimed it was delivered however this item was meant to be signed for, where is my signature on delivery? I requested for proof of delivery and signature showing I signed for it. Now they awarding the seller my hard earn money. Also while all this was going on I recently purchased other 4 items worth a total of $1700+. America as you are witnessing this you need to stop buying on ebay and the United State Government need to investigate their scams. Since February I have fought hard on retaining my money, but to no success. Few weeks ago I was told on two different occasions that I will be awarded a few refund to allow 3-5 business days, then I will get messages like this (Thank you for getting in touch with eBay about the item Trunk/decklid/hatch/tailgate INFINITI (293461542466) you purchased from “advautosal112”. I receive your email and I understand you opened a case requesting a full refund on the transaction. Upon checking, I see that we initiated the refund today as part of your purchase protection. Kindly allow 24-48 hours to pass for finalization due to the amount of the item being processed. Let me thank you for the time and effort you exerted in resolving this case, your patience in handling this case is truly commendable. I trust that the information provided herewith is to your satisfaction and is helpful to you) Then today I get a reverse decision.now appealing for the 2nd time.despite this hard time of COVID-19, I’m still stupid enough to do business with EBay.com Scamming their buyer.”

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Posted 3 years ago

“New payment from users is horrible. I Will not wait a week for payment because you dropped PayPal. Big mistake you will be replaced soon. You are not untouchable. ATTY GENERALS PLEASE INVESTIGATE THE SCAM THAT IS GOING ON HERE”

Helpful Report

Posted 3 years ago

Ebay is rated 3.1 based on 4,076 reviews