Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,093 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ebay.com is still a good online platform. But you have to be very very cautios in order to not be cheated by dishonest stores.”

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Posted 1 month ago

“Quotex is very grateful platform i loved it”

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Posted 2 months ago

“Whenever purchased an item off eBay it has arrived quickly and on time with good communication if a problem has occured or arisen from faulty or an item has not arrived it has always been straight forward to contact the seller , ,easy to navigate the website in search of any items”

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Posted 2 months ago

“Best company.”

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Posted 3 months ago

“Good store online.”

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Posted 3 months ago

“Ebay is the greatest company no membership fees free shipping without a limit absolutely love ebay and it has the best customer service through live chat or direct call a company moving forward thanks ebay”

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Posted 3 months ago

“I love ve eBay! I've bought hundreds of items through eBay, and sold a few things too. I've never had any issues with the platform, although I've had a few cases when the vendor failed to send me what I'd bought. But in every case, eBay refunded my money.”

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Posted 10 months ago

“only positive feedback for reliable cooperation.”

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Posted 11 months ago

“I can't say something bad about the ebay because back in the day it was a pioneer marketplace for e-commerce business. Many people in the beginning of 00's started their business from the ebay reselling different stuff, exchanging products or just bargaining with people. I'm thankful to them that I was one of those who started business on this platform, cuz it has taught me many valuable lessons.”

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Posted 11 months ago

“Protects sellers and buyers, they're a great company.”

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Posted 1 year ago

“Very happy with the service and good service”

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Posted 1 year ago

“eBay is a dope app I purchase many clothing iitems from there and never was disappointed Great prizes I love the app.”

Ebay 5 star review on 22nd November 2023

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Posted 1 year ago

“To put it mildly, I don't believe there a Customer Service department worse than that at Ebay. It is absolutely amazing, no matter what help you need, what question you ask, you will always get the pre-scripted response. "eBay protocol,,,,BLAH BLAH BLAH" What is even sadder than that, is how hard it is to communicate with the "customer service" assistants. 1) not very understandible, or not quite ready for communicating in English 2) not capable of actually considering what the full question is. 3) not responding in any way other than robotic. 4) not turning down background noise) eBay has set a new standard, for incompetent customer service. eBay is sincerely at the bottom of the list”

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Posted 1 year ago

“are you looking for help to recover your lost Bitcoin? CP-INVESTIGATION.C0M can help you contatct them and be happy again. Stay away from them for your own good. They do not pay. I deposited a whole lot of figures with them and when it was time to withdraw profits I could not. After a week I could no longer login. They shut me out and were not available to help me. I was not ready to let go of that account because I had over $700,000 in there and there is no way I was letting it go. I got help finally from CP-INVESTIGATION, COM after filing a complaint. I finally got back my funds with and profit due my account too. I thank my stars I filed that complaint.”

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Posted 1 year ago

“I am writing this review to thank Brian, a very special person in the Ebay Leadership Team. After being a faithful and loyal customer of Ebay for almost 20 years, this January I went through a very unpleasant experience. A very expensive kitchen appliance (Vorwerk Thermomix TM6) I had bought from an Ebay seller 2 months earlier stopped connecting to Internet and I sent it to the manufacturer for repair. The manufacturer called me immediately to let me know that the appliance was part of a lot of 288 similar items that were stolen whilst in transit in Belgium. The seller had clearly disappeared with my money and the initial customer service advisors weren't very helpful. Being outside the 30 day guarantee they advised to raise a claim with the credit card, but then, strangely, Ebay fought against the credit card charge back "tooth and nail" so the credit card dispute ended up being rejected. I tried every possible avenues with the credit card, including raising a "Section 75" claim, but they were alway able to find a reason/excuse not to pay, advising to resolve the issue directly with Ebay. In the end of March I called Ebay and explained all the above. The advisor was very nice and put me through to Brian and, for the first time, I had the feeling that someone truly cared about understanding the whole story and helping me to find a resolution. Since then Brian has taken ownership of the issue asking me to provide documents, evidence etc. and kept me informed every week about the status of the refund. He was like a real "guardian angel", it rarely happened in my life to find someone that truly cared. If you should have problems with a purchase on Ebay I seriously hope thst you fill find someone like Brian. Yesterday I got the final confirmation of the refund and today the money is back on the card. I cannot thank Brian enough. I hope Ebay will seriously reward him for taking such a dedicated and attentive care of its customers in trouble, going the extra mile to help and support them. I hope Ebay will also rethink some of its policies. The 30 day guarantee is probably good enough for standard transactions etc. but in the case of stolen goods, for example, there must be more flexibility and care to protect the customers from what is real fraud that unfortunately can take place anywhere nowdays, including Ebay. I hope this review is not too long and can be of help to other customers in similar trouble. Brian, thanks so much again for everything, you have been a true support and a guiding star in the middle of all these very unfortunate circumstances/events!!! I wish you all the very best for your future and career in the company!!! You are a living example of how customers should really be treated and cared for!!!”

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Posted 1 year ago

“Usually there are no troubles with sellers. In case this happens eBay solve them very quikly and Customer Support is great! Costumers may use Paypal, and this is great!”

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Posted 2 years ago

“Getting better by the day”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Whenever I want to buy something, I always shop around. Inevitably I find what I’m looking for on eBay, and the price is always the cheapest.”

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Posted 2 years ago

“Used them for years very good”

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Posted 2 years ago

Ebay is rated 3.1 based on 4,093 reviews