Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,525 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having previously paid for next day delivery when I needed an item urgently to take abroad, they failed to deliver. Compensation for me driving a 90 mile round trip to source the item elsewhere was refused as part of their Ts & Cs but I was told a £10 shipping credit for a future order had been applied to my account. When I tried to apply it, I was charged £1.51 shipping. That means sending Micro SD card I need quickly costs £11.51!”

Helpful Report

Posted 8 years ago

“Why do you have to set up a bloody account to order anything - and you don't need me DOB, it's irrelevant. We remove my details ASAP and will not order again.”

Helpful Report

Posted 8 years ago

“I ordered in the past from ebuyer and paid for next day delivery and it took about 5 days to arrive. Ebuyer were very difficult to contact as no phone number so unable to talk to anyone and once contacted by email were not really interested and would not refund my next day delivery charge.”

Helpful Report

Posted 8 years ago

“Needed clarification for compatibility of a curved screen TV and a wall mount I was buying both from Ebuyer, phoned product information help line, could not give me answer strait away, said the would email me the info, 10 hours later still no email and the phone lines closed now till Monday. very poor service, and after many years a customer and a couple or more thousands of pounds spent with them.......... loyalty counts for nothing it seams. M Stirland Norfolk”

Helpful Report

Posted 8 years ago

“Deliveries always on time, great products especially for a techie like myself. Product description very informative, along with very competative prices. Always use Ebuyer!”

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Posted 8 years ago

“Order confirmed then promptly cancelled. What is going on?”

Helpful Report

Posted 8 years ago

“This is a replacement for the same faulty monitor. The original monitor has been returned and a repaired/replacement was delivered to the wrong address, due to system/human error at eBuyer!!!”

Helpful Report

Posted 8 years ago

“I've been with Ebuyer for years, and they are generally good to excellent - however on this one occasion I clicked the the "three day delivery". NOOOO meant to click the one above. Has anyone tried contacting them? This was my first experience, and god no, don't waste your breath. Log it to personal experience and go elsewhere. The item itself is fine (eventually), but EBuyer CS is rubbish and you'll get nowhere fast.”

Helpful Report

Posted 8 years ago

“Whilst prices were good and free delivery option most acceptable. Card payment was a nightmare and over the top. Was forced to register with M & S secure code after putting in my normal card details. Never had this on a web site before.”

Helpful Report

Posted 8 years ago

“had an issue with an item, once returned there was no issue apparently so we must have been lying and got charged £10 for the return! were not listened to and could not make operative understand that we still wanted to do business so the charge wasn't necessary, very stubborn and inflexible. Won't use them again, even if it costs more to go elsewhere.”

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Posted 8 years ago

“Happy and now waiting for the item”

Helpful Report

Posted 8 years ago

“very frustrated. Tried to order three times and the payment just failed. Tried to phone them and they are closed. Had to try order again and use paypal. Still, they just count the money, not interested in customer service.”

Helpful Report

Posted 8 years ago

“E Buyer returns policy is rubbish. No options even after receiving a damaged item. I was expected to be available ALL day to return a faulty item. The major problem being that there is NO alternative. Rubbish, rubbish, rubbish.”

Helpful Report

Posted 8 years ago

“Cheap”

Helpful Report

Posted 8 years ago

“i set for free delivery but then it added the delivery charge I request to deliver to one address but it add my default address”

Helpful Report

Posted 8 years ago

“* Research and then select a single product, shown as "in stock" on ebuyer * Register, checkout order and have payment taken * Receive order confirmation email, swiftly followed by "order cancelled" email * Order is cancelled because either "You've asked us to cancel your order" (no), or "An item on your order has been discontinued or is now out of stock" * Check product page again on ebuyer. Product still shown as in stock. * Wait for up to three days for refund (according to email) Rubbish. Will go out of my not to recommend.”

Helpful Report

Posted 8 years ago

“Your instant pop-up page prompting me to change my browser to one including your site means I have completed my order but will not return again, sorry.”

Helpful Report

Posted 8 years ago

“Trying to create an account is almost mission impossible. Site and functionality need a serious rehaul. (I am a professional system analyst) Due to perseverance I was able to create account and make the order.Someone with less patience and know-how would have omitted any purchasing!!!”

Helpful Report

Posted 8 years ago

“late delivery's, poor customer service and treat Business customers worse than the general public.”

Helpful Report

Posted 9 years ago

“Was obliged to have item delivered to an alternative address in Aberdeenshire as Ebuyer were going to charge an additional £4.99 to deliver to the Scottish Highlands despite the fact that delivery was to be by Royal Mail”

Helpful Report

Posted 9 years ago

Ebuyer.com is rated 4.7 based on 53,525 reviews