Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,525 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

Questions

Metrics

4.7

Based on 53,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Ebuyer, Great service, Fast delivery. The way it should be. I alway recommend Ebuyer to my friends. Thank You”

Helpful Report

Posted 10 years ago

“Claim to use Royal Mail then surcharge to deliver to Isle of Wight... RM isn't legally allowed to charge more to deliver to the island as it is NOT part of the Highland and Island group but obviously greed is good as far as ebuyer are concerned”

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Posted 10 years ago

“Search showed product for £125 and free delivery but checkout basket charged postage of nearly £9. Bitterly disappointed.”

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Posted 10 years ago

“Online shopping made easy with an easy to navigate website and fast checkout process. Never had a bad experience.”

Helpful Report

Posted 10 years ago

Hi Leigh, Thank you for taking the time to leave a review for Ebuyer. I can see from your comments you have been happy with Ebuyer, however you have only left us a 1 star review. Please can you let me know if there were any issues you would like me to look into for you? If you were happy with Ebuyer, would you be able to update the star rating you have given us? Thank you in advance. Kind Regards, Lucy

Posted 10 years ago

“Great Service, every time...!”

Helpful Report

Posted 10 years ago

Hi Dimitar, Thank you for taking the time to leave a review for Ebuyer. I can see from your comments you have been happy with Ebuyer, however you have only left us a 1 star review. Please can you let me know if there were any issues you would like me to look into for you? If you were happy with Ebuyer, would you be able to update the star rating you have given us? Thank you in advance. Kind Regards, Lucy

Posted 10 years ago

“One stop shop for IT”

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Posted 10 years ago

“It is always quick and easy to place a order with EBuyer services. Recommended to anyone looking for good IT products”

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Posted 10 years ago

“Offering free delivery and then adding a £8.90 charge for delivery to Northern Ireland, or Scotland stinks of opaque and misleading sales information and poor customer care. Get a carrier who charges a flat rate and you will get more loyal customers from NI and Scotland”

Helpful Report

Posted 10 years ago

“Showing only 10 items per page is a total waste of my life. Are you the NSA? Why hide what you are selling? Show them all of the first page and get a faster server - like you used to!!! Hope this helps. I has cost you a lot of my business.”

Helpful Report

Posted 10 years ago

“Been buying parts of Ebuyer for over 16 years and until today very happy. Ordered yesterday motherboard, processor, heatsink and memory to replace old PC that had failed. Told next day delivery. Today, processor and heatsink arrived. No motherboard or memory. No reason given nor any email to say they would not be sending it so had to cancel order. Now Friday so will have to wait until next week to get remaining parts. Very very poor service.”

Helpful Report

Posted 10 years ago

“Ebuyer have an illegal returns policy. Please thoroughly read their returns policy before you buy.”

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Posted 10 years ago

“Second item I've ordered & then had the order cancelled by ebuyer due to no stock. Messed up my xmas & now pee'ing me off in the new year. Good example of how not to do customer service.”

Helpful Report

Posted 10 years ago

“I have no idea why you would need my dob to create an account. Totally unnecessary. Also got logged out as 'session had expired' mid flow.”

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Posted 10 years ago

“The website is easy to use and the service is quick and efficient. Reasonable prices too!”

Helpful Report

Posted 10 years ago

Hi Gemma, Thank you for taking the time to leave Ebuyer a review. I am pleased to hear you found the site easy to use and that you were happy with the service you received. I have noticed you have only given us a 1 star review despite your comments being positive, can you let me know if there are any issues you would like me to look into? If there were no issues, can you let me know if you would be happy to update the star rating of your review? Thank you Kind Regards, Lucy

Posted 10 years ago

“found the site easy to use and found priced to be reassemble.”

Helpful Report

Posted 10 years ago

Hi David, Thank you for taking the time to leave Ebuyer a review. I am pleased to hear you found the site easy to use and that you found the prices reasonable. I have noticed you have only given us a 1 star review despite your comments being positive, can you let me know if there were any issues with your experience? If there were no issues would you be happy to update the star rating of your review? Thank you Kind Regards, Lucy

Posted 10 years ago

“Keeps changing my delivery address.”

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Posted 10 years ago

“Found the product I wanted. I had to sign up to Ebuyer even though I was using Paypal to purchase it. Recieved the email for the order and paypal payment and took the money 1 minute later got an out of stock notice. Not very impressed with that. Hope its as quick cancelling the Paypal payment or placing the money back in my Paypal account. Which will take 4 days to hit my bank account. I feel like its been a waste of time. Will be very hesitant to use this again.”

Helpful Report

Posted 10 years ago

“It has taken me 3 phonecalls and 2 hours to order a computer. I had ordered in the past on a different email (which I had completely forgotten about) so was blocked at every turn. I tried to set up a new account, an account in my husbands name, but to no avail. If I could have bought the same computer at a different site then I would have.”

Helpful Report

Posted 10 years ago

Hi Karen, I am very sorry to hear that it has taken so long to place an order with Ebuyer, after looking at your order I can advise that this has now come onto the system successfully. For the annoyance this has caused I have upgraded your delivery to next working day, the order will dispatch tonight for delivery tomorrow, Wednesday 8th January. I hope this gesture of good will goes some way in improving your opinion of Ebuyer. Kind Regards, Lucy.

Posted 10 years ago

“Easy site to use and great prices. I really like free delivery.”

Helpful Report

Posted 10 years ago

Hi Terry, Thank you for leaving Ebuyer a review. From your comments it would appear you are happy with the service we have provided, however you have only given us a 1 star review. Please can you let me know if there were any issues that have affected your rating for us? Kind Regards, Lucy

Posted 10 years ago

“The pricing for my items was inconsistent at best.”

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Posted 10 years ago

Hi Will, I'm sorry to hear you haven't been happy with the pricing. Please can you let me know if you are referring to the price of one particular product or if you are referring to several? I would like to see if there is anything I can help with. I have just had a look at your order and I can see an email has been sent to you with regards to the payment. Kind Regards, Lucy

Posted 10 years ago

Ebuyer.com is rated 4.7 based on 53,525 reviews