“Easy online ordering process with a good range. Although there was a slight delay with the delivery due to circumstances outside of your control which we understand, we're very happy to come back to you again for future projects. A special mention to the guys who delivered our order, they were brilliant, found our address which some find difficult, and brought our boards from the truck to our garden around 8am, before we'd even had time to get out of bed! Thanks so much guys.”
“Excellent experience from ordering to delivery . Product as described, and a perfect match to what is currently down. Won’t hesitate to recommend you to family and friends.”
“Delivered as promised, all boards nice and straight, all at a reasonable price.
The sample pack was great for £5 as able to confirm an exact match for my existing deck.”
“Lengths of wood on a 3m x 3m deck were inconsistent. Also many large holes making boards structurally unsound. edecks blamed me and stated that I should expect to cut boards to 3m???? They also said they would refund 10% for boards that had holes large enough to put four fingers through as my builder had laid. Very unpleasant company, poor values and low integrity, very unpleasant experience.”
“I placed 2 orders recently for decking boards, decking tape and screws. They were both delivered within 4 days despite the problems caused by the loss of Tufnells as a carrier. Good communication about delivery and helpful and pleasant delivery drivers.
Decent quality boards and I’d certainly use Edecks again particularly as I found out after ordering that they are relatively local.”
“Was a little concerned because company had suffered collapse of big deliverer but I needn't have worried as items delivered on schedule and correct size and quality. Very happy with Edeck and would certainly use again”
“Ordered over Easter weekend, was told next day delivery. Guessed it would be delayed. Received a few day later which I was ok with. Happy to receive a small discount in these inflation crazy times.”
“Delivery was 1week late,on the day after they told me to be in all day and they didn’t respond to calls or emails -except auto response
Reviews on trustpilot show this is a systemic problem for the last 3 months at least”
“I have used e decks twice. The first time it was for Decking Joists. The second was for decking boards. Both deliveries consisted of a reasonable amount of wood. I got what I ordered and the driver service was excellent. I am 76 and had concerns about my ability to handle the delivery physically. On both occasions the drivers delivered the timber to a secure area under my direction. For me the drivers made the difference...Keep up that level of service I will use again and would also recommend....Many Thanks”
