“
This lasted for over 5 months trying to get it sorted, they did not refund the full amount over charged.
”
posted 3 months ago
- Anonymous
“
EDF said they would have to contact Octopus and would make a refund as soon as Octopus had responded.
”
posted 5 months ago
- Anonymous
“
Appalling customer swervice, 6 weeks to refund my surplus balance of £80! avoid them like the plague!
”
posted 5 months ago
- Anonymous
“
I was previously an EDF Energy customer and when I left a property I was owed a refund which I have never received.
”
posted 6 months ago
- Laura
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Refund me after I closed my account, due to switching to another supplier.
”
posted 8 months ago
- Anonymous
“
Trying to get a refund is near impossible and now the meter won’t even top up and I am going to have a cold weekend with no hot water either.
”
posted 1 year ago
- Anonymous
“
Horrible company. They went from owing me a refund to me owing them money. Basically, they cancelled the bills that should have been in credit and made up new one that moved me to a deficit. Awful experience, no effort to correct it. Do not use.
”
posted 1 year ago
- Anonymous
“
(This bit is shocking their agents sent me an incorrect refund) as by way of an apology said could pay it back over 36 months.
”
posted 1 year ago
- Anonymous
“
Now EDF are refusing to refund us OUR money.
”
posted 1 year ago
- MR ANDREW WHITELAW
“
So I call them they apologise and tell me it will be taken care of
9 months later I notice I never got a refund and instead they just continued to charge me again.
”
posted 1 year ago
- Anonymous
