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EDF Energy Reviews

1.2 Rating 686 Reviews
C
Happiness Grade
C

Customer Service - Average

63.86%
Industry Average
I have been with EDF for a number of years now I got through to a delightful female EDF Telephone employee She was amazing at a time in my life when I feel very vulnerable (loss of husband of 42 years in January) This lovely person helped me change my tarrif without charge to a much more affordable one when I had been locked in to a less affordable one before the government dropped the prices She was patient and very empathetic so thank you EDF for providing a fantastic service Grateful on every level
posted 9 months ago - Karen Evans
Excellent customer service and speedy reply to my phone call
posted 1 year ago - Amanda Williams
Just had a smart meter fitted yesterday evening, excellent service and a friendly and knowledgeable guy didn't catch his name, can you track him down and thank him.
posted 2 years ago - Tony Buckingham
Great transition and excellent customer service.
posted 5 years ago - D