EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 718 Reviews

3 %

of reviewers recommend EDF Energy

Company Reviews

Questions

Metrics

1.2

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They installed a smart meter 4 years ago which cannot connect to my gas meter becuse of the distance. They keep promising to provie a solution but nothing happens and they do not seem to care. All the authoities say we should use one so why can't EDF fix it after so long?”

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Posted 1 year ago

“Personally I have NOT had a problem with this company....except. Today I found out that I was in credit. Yipeeee. Mind you I'm not surprised because I've kept warm via hot H2O bottles, put my clothes for the following day beneath my bedding so they were warm in tut morning, cooked two meals at once in my oven, washed my cutlery with the ' still ' warm water from my hot H2O bottle...I've thought of everything. Can I reduce my D/D, can I get my credit back ...can I " cook "! With a F. Otherwise they are great.”

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Posted 2 years ago

“So before the 1st of April in was topping up £35 to last just over a week, when the nee prices kicked in my meter went wild and is literally bleeding like a civ.the gas is going dramatically fast and the msn on the phone from edf said to me that gas has risen 54% means that I should be topping up £54 to and spending near £80 when bought with electricity top up.what on earth should I do as now I.would rather sit in the cold house I am in than to watch the meter swallow my money in minutes .54 hadn't even lasted 4 days”

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Posted 3 years ago

“They are rubbish they can’t even set up my account they just keep sending me the same email they are not even reading my email. The codes and links do not work. It’s disgusting I am so stressed crying angry distraught fretting fretful why are the so bad. I am so distraught I don’t know what to do how am I going to sort this out when EDF energy don’t care I have moved to a property that has EDF so I thought it would be easy no it’s not disgusting company”

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Posted 3 years ago

“I managed to get through on the phone. Lengthy wait but my problem was answered eventually by a very helpful young lady. The new charges are frightening but I’ve no reason to think they’re any more than other companies.”

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Posted 3 years ago

“Tried very hard to get my meter replaced but no joy”

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Posted 4 years ago

EDF Energy is rated 1.2 based on 718 reviews