“If I could mark lower I would. I ordered, I waited, got the 'your package will be delivered today' I waited...nope. Thought okay allow 24 hours again, nope. I then contacted you (not vice versa) and found despite using auto fill, somehow our house name had been removed. They'll deliver tomorrow...No. Queried again and was told the weather was the issue...we had cold but sunny...Not impressed. Finally, customer services said they would monitor from their end, I waited, It didn't appear again. Apparently, marked as in transit. I gave up and asked for a refund. That was the only bit that worked. So service worse than dreadful.”
Hello and thanks for your review – we appreciate all feedback and we understand your frustration.
Unfortunately your order faced a couple of delivery issues that were out of our control.
Firstly, the order had an incomplete delivery address so DPD were unable to deliver the item on three initial attempts. We corrected the address on the order information on the morning of 22nd, after you’d contacted us on the evening of 21st.
Ordinarily it would then have been delivered on 22nd, but DPD reported delivery delays due to weather conditions. Again this is unfortunately outside of our control.
Later on the 22nd you requested we cancel the order and issue a refund, this was actioned on 23rd.
The above has all been conveyed to you over email, but we appreciate it’s still very frustrating when delivery issues occur and apologise on behalf of DPD for not making this process smoother.
We pride ourselves on prompt and helpful service, and in this case feel we did as much as we could to try and get the delivery to you.
“These cocktails really are the real deal. Fabulous choices and very high quality. My particular favourite is the Passion Fruit Martini - just delicious. I wouldn't buy any other brand now, they are just fabulous!”
“THE PERFECT STOCKING FILLER / SECRET SANTA GIFTS
I ordered a mixed box of the smaller bottles as stocking fillers for a group of ladies at an early Christmas event. They went down fantastically well. They especially loved the added dried lemon, orange and coffee beans to accompany the various drinks. Highly recommend.”
“Bought as christmas gifts and also bought a box for myself. I was very impressed with the packaging, very sturdy. The cocktails are beautiful, they taste divine, and I loved the garnishes that were provided, they just finished off the cocktails. I will be buying again.”
“Excellent service. Quick delivery. Purchased for a gift, the recipient very much enjoyed them so far!
Thank you so much. I look forward to ordering more.”
“Having tried , for the first time, a couple of Edmunds cocktails (Lychee Martini & Ameretto Sour - both delicious) I have bought other flavours as stocking fillers for my friends & family. I'm looking forward to hearing how much they enjoy them too. I'll be buying myself a bundle box as want to try the other flavours!”
“What a really cute idea for a Christmas present for my cocktail loving daughter. I love the small glass bottles, they make the gift and experience much more classy compared to other brands I’ve seen. I can’t comment on the taste and quality of the drinks yet as they’re a present for Christmas. So impressed with the delivery and presentation I’m going to order more!”
“I bought a 6 bottle taster box. It was good to be able to pick and choose the ones I wanted - although it was a difficult choice! Delivery was quick. Nice to have them pre-mixed, with instructions on how to serve. No buying of expensive ingredients in case you don't like them. The ones I have tried have been excellent!”
“I absolutely love Edmunds cocktails. I've tested a few delivery services and Edmunds is best presented, with garnishes etc which makes them feel luxurious. I also like that the bottles are recyclable.”
“I purchased two boxes of the mixed cocktails, one for a Christmas present and another to try with my daughter well before then with a view to buying our favourites for a special birthday party gift bags for guests next year. They were all delicious, certainly not an easy job to choose......the Chambord bramble is currently my favourite but have yet to try the White Christmas one yet. So well packaged too.”
