Edwin Novel Jewelry Design Reviews

Name: Edwin Novel Jewelry Design
Address: 650 s hill street, los angeles, California
Rating: 4.88

4.9 Rating 832 Reviews

98 %

of reviewers recommend Edwin Novel Jewelry Design

4.9

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

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“the product came out just as expected and fit comfortably on my ears. The yellow gold pairs well with the diamonds!”

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Posted 3 years ago

“Eager to receive my order that I placed I called once maybe twice. The man on the other line did say that they have been overwhelmed with orders so I chose to be more patient... and the waiting paid off. I received a small diamond pendant attached to a delicate chain... it looks good on me AND my wife!!!”

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Posted 3 years ago

“Really appreciate the business and the earrings I gave my mom!”

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Posted 3 years ago

“Probably the most affordable diamonds you can find anywhere, all for pretty decent quality.”

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Posted 3 years ago

“Edwin Novel had just the pair of wedding bands we were looking for. it fits the both of us so well and the diamonds complement the yellow gold great.”

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Posted 3 years ago

“Bought something cheaper to try their products out. To put it short, i'll definitely be buying something more expensive next time!”

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Posted 3 years ago

“I would of given 5 stars except I couldn't get a delivery date. I ordered a 1.5 diamond ring on Dec. 25th. I did receive my ring on Jan.25th. Its beautiful. I will be ordering more diamonds from them now that I have an idea of their delivery time base.”

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Posted 3 years ago

“Got my order in the mail and I'm ready to propose... quality setting and with how the smaller diamonds are set this looks like a lot of hard work was put into it, making me feel confident she'll say yes”

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Posted 3 years ago

“The earrings I bought for myself here look great! a little later than expected but with how they look, these were worth waiting for!”

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Posted 3 years ago

“I received a beatiful pair of diamond studs at an exceptional price that in no way could be matched. They were above and beyond my expectations; I couldn't be happier!!”

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Posted 3 years ago

“My Auntie purchased a ring from here and it was beautiful. Her ring was absolutely perfect with the most detailed design I have ever seen. She was very satisfied and that’s why I decided to purchase my engagement ring. I absolutely love Mark. He was so helpful to balance what I can afford with what I would like the most. He showed me many different qualities of diamonds and designs he recommended. He really helped me decide on a classic design and I am sure I will always appreciate it. Because this is my wedding ring, I decided to get a simple design that has been in fashion for decades. I am going to wear my engagement ring for a lifetime and a design that has been appreciated for many years insures me that it will be appreciated for many years to come. The center diamond I purchased is really nice. My fiancé gave me a big budget and I got a flawless diamond. There is not much more to say about a flawless diamond other than its absolutely amazing.”

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Posted 3 years ago

“I wouldn't know zI paid extra yet I didn't receive my two orders on which I paid extra for ASAP! I will let you know .”

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Posted 3 years ago

“I purchased 7k diamond earrings on 12/9/20 for my wife, was guaranteed delivery by Christmas. As of today 12/24 my order is still showing "Processing" and I have not received them. I have called, left messages, and emailed with no response. This was the "big" and only Christmas gift for my wife, unfortunately this company cannot be trusted. I will be canceling my order and seeking a refund through my CC company.”

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Posted 3 years ago

“I ordered some earrings in late November that arrived. I did not like them so I returned them. They required a signature at delivery. Fed ex has not been able to deliver there for 3 days. I also placed a new order when I returned the first order on December 18th. I never got a shipping notice and was told they are in production and were guaranteed by christmas. Just tried calling now 3 times and never got a person. They must be closed or out of business or just a scam to begin with. Very disappointed.”

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Posted 3 years ago

“Critical: Professionalism, Responsiveness My wife lost her engagement ring, and I wanted to replace it for Christmas this year. I confirmed before placing my order that it would be in before Christmas. That was almost two weeks ago. I checked the status last week and saw that it hadn't been shipped yet, so I called customer service and was told that it would be shipped by Monday of this week and arrive before Christmas. It's now Christmas eve, and the ring still hasn't been shipped. I sent an email yesterday morning and haven't received a response. I called customer service twice yesterday, and after waiting 15 minutes on each call, I was sent to voicemail, where I left voicemails asking for a callback. No responses. Now my wife's most exciting gift won't be under the tree. I don't care how nice you are; when someone pays that much money, the least you could do is provide an accurate delivery date. Lesson learned. The order will be canceled.”

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Posted 3 years ago

“I ordered 12 days before Christmas. Have called everyday since the fifth day and was told each time that my order would either that day or the next. Guaranteed me that I would receive my order by Christmas. Here it is on Christmas eve, and still no ear rings. No responses to emails. Will never use this company again”

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Posted 3 years ago

“I made my order on December 7, 2020. On the website I was guaranteed to have my order by December 25, 2020. I called and emailed the company on December 12, 2020 and spoke with a gentleman that again guaranteed that my jewelry would arrive by December 25, 2020. So with still no shipping information or email stating any kind of delay I call again on December 22, 2020. The lady I spoke with says that they are waiting for the certification for the jewelry and they will upgrade the shipping to get it here by December 25, 2020. So with still no shipping information I call on the next day and the lady tells me she's still waiting for the certification. I proceed to ask to a supervisor who says they can offer me a full refund but can't get my package here until after January 1, 2021. So the guarantee is just to get people to order from them even though they can't produce the jewelry in that time. THIS COMPANY IS A SCAM DO NOT ORDER FROM THEM!!!”

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Posted 3 years ago

“Ordered a ring two weeks ago and all I get is processing on my status for 12 days! No response to my email! Not impressed!!”

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Posted 3 years ago

“Customer service is horrible!!!!!!”

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Posted 3 years ago

“Customer service is horrible!! I sent them numerous emails that went unanswered. It took a month and a half for my return to be processed. They never did contact me on my return. I found it had been processed only because I contacted my method of payment for them. I do not recommend Edwin Novel Jewlery.”

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Posted 3 years ago

Edwin Novel Jewelry Design is rated 4.9 based on 832 reviews