Edwin Novel Jewelry Design Reviews

Name: Edwin Novel Jewelry Design
Address: 650 s hill street, los angeles, California
Rating: 4.88

4.9 Rating 832 Reviews

98 %

of reviewers recommend Edwin Novel Jewelry Design

4.9

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

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“Great people and great prices. My family has been going to Edwin Novel for years. I had my mother introduce me to them. I compared the diamond I bought from them and I got a really good deal.”

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Posted 2 years ago

“Edwin Novel Jewelry provides excellent quality and customer service. Johnson came though for me and got my order delivered before Christmas --- thank you!”

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Posted 2 years ago

“I ordered earring a little late for Christmas but they came through got the earrings 2 days before christmas and when I called to check on the progress of my order the people I talked to were sooo nice and helpful and the earrings are just beautiful!!!!!!! in the future when I want to purchase jewelry, I wont be going anywhere else but Edwin Novel”

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Posted 2 years ago

“Macy in customer service took care of my problem I had. Went from a 1 Star review to 5 Star.”

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Posted 2 years ago

“Edwin Novel helped my brother who is a 20 year veteran of the USMC with an order by providing consultation on his selection and excellent customer service. If you are looking for a company that will work with you and your budget contact EN.”

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Posted 2 years ago

“Custom made to order! So exciting! Ordered a ring online from here and worked with the lady on the phone to make my son the perfect ring for his wedding just earlier this month. Got a shoddy M I3 at first but I know better now with diamonds... a bit more complicated than one would think!! No regrets with my order”

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Posted 2 years ago

“I just ordered a set of earrings for my wife’s birthday.They told me it takes 2wks to make them and everything they told me took place. Thanks For everything”

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Posted 3 years ago

“I have not received my order yet, but I am writing this so that other people will understand what will actually happen after they order. I ordered on Monday July 19th, and got an e-mail saying that I would receive an e-mail when my order shipped, also I paid for 2nd day air. I do understand that ONCE the order has shipped that I will get it in 2 days. However I called customer service today to see what the hold up was. After giving them my order number, I was told that they were making my earrings and they would be ready to ship out on Monday July 26th. It doesn't take a week to take an earring mount and put a diamond in each one. The customer service rep made it sound like they were having to mine the gold, refine it, make the earring mounts, mine the diamonds, cut them to size and shape, and then put them in the mounts. Which, all that, would take far longer than a week. I am a bit taken aback at the slowness of this vendor, and the attitude of the customer service person. Just be aware that you will not get your order in a timely fashion.”

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Posted 3 years ago

“ENJD went above and beyond when dealing with my order. My experience was wonderful. I'm not sure how others feel about this company, but they did a marvelous job with me.”

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Posted 3 years ago

“The diamond earrings I bought are stunning. I'm over the moon happy. I shopped online, but also talked to a customer service representative who was really helpful and pleasant. The price was also affordable.”

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Posted 3 years ago

“I am very happy with my diamond stud earrings. I am always leery of buying jewelry on line. However, the quality and care the earrings exhibit far exceeded my expectations. The staff was kind and answered my questions in a timely manner. I will order again from Edwin Novel.”

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Posted 3 years ago

“I had a wonderful experience with this company! They're really amazing - service wide. As for product quaility, they are also very good! Their diamonds are natural & their gold is legit. Love this company”

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Posted 3 years ago

“These earrings I received from ENJD are to die for. I can't believe how stunning they came out. im glad I decided to give this company a try. they have over satisfied my needs”

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Posted 3 years ago

“I am beyond ecstatic about this purchase. my ring is bomb! I cannot believe how nice & shiny it looks. I'm so impressed. Was definitely a risk worth taking. Now that I know they're legit, I'm gonna order much more”

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Posted 3 years ago

“It is so important to find a good jeweler that you trust! And I have finally got that! Thank you ENJD. So excited for the jewelry i plan to purhased in the future (:”

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Posted 3 years ago

“I purchased gorgeous flower stud earrings from this company. Their team is so efficient! I don't think I'll be going back to Kay Jewelers again! ENJD jewelry is way better”

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Posted 3 years ago

“EDWIN NOVEL JEWELRY MADE ME A VERY HAPPY CUSTOMER. THEY ARE VERY RELIABLE. I'M GOING TO ORDER MORE JEWELRY FROM THEM IN THE FUTRE.”

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Posted 3 years ago

“Edwin novel is absolutely amazing. I always get exactly what I want, and they always give me the best service possible. I enjoy looking at all their designs. They have an extraordinary selection of designs.”

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Posted 3 years ago

“I had an amazing time ordering from Edwin Novel Jewelry Design. Their website is absolutely wonderful. They have the sweetest staff. I would recommend them to everyone I know . Also, if you order exactly what you want correctly, you'll be very happy with the outcome. Nice natural diamonds”

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Posted 3 years ago

“Thank you Edwin Novel, I'm glad you could provide the dream ring for my wife. She's very happy with it, as am I. This is an extraordinary company, I'm very impressed”

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Posted 3 years ago

Edwin Novel Jewelry Design is rated 4.9 based on 832 reviews