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Edwin Novel Jewelry Design Reviews

4.9 Rating 832 Reviews
98 %
of reviewers recommend Edwin Novel Jewelry Design
4.9
Based on 832 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Easy
Anonymous
Anonymous  // 01/01/2019
Honestly, best service ever. Elizabeth was wonderful to work with and was patient with me. She really guided me through this whole process. She replied quickly, she was attentive, and she really does great work! I am in love with my ring! I loved everything about it, the actual ring, the shipping time, the price, the communication, the packaging - a simple elegant wooden box, everything!! Thanks again Edwin novel group, I will be purchasing again.
Helpful Report
Posted 4 years ago
I have never come across better customer service in my life. My Fiancée was very picky when it came to rings but Edwin novel was able to create it exactly the way I asked. He was extremely helpful considerate, and on top of all of that makes stunning rings. I would encourage anyone who's looking for a ring to come here first.
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Posted 4 years ago
Bought these gorgeous rings for my sister and I to celebrate a very momentous year in her life. They are absolutely stunning & fit to size. They came very quickly and I couldn't be happier with the rings and service. I will definitely be ordering future jewelry from Edwin Novel Jewelry Design. Thanks again! I can't wait to give it to my sister!
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Posted 4 years ago
My husband recently proposed to me with the most fascinating piece of jewelry I have ever laid my eyes on!! Edwin Novel Jewelry Design was able to provide that euphoric, ever lasting love feeling with their quality diamonds. I thank the jewelry team for providing us with the best customer service yet!
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Posted 4 years ago
Beautiful ring! Exactly what I was hoping for and goes perfect with my engagement ring. Diamonds and band are dainty and gorgeous so they pair perfectly with my other ring that is a little on the larger side. The shop kept in close contact the whole time with constant updates and the ring was delivered quicker than expected. Thank you very much Edwin Novel Jewelry and would definitely recommend you guys!
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Posted 4 years ago
Dwayne has been fantastic to work with, the ring is beautiful and I cannot wait to have the opportunity to use it! From the payment plan, through to delivery and customization, I could not have asked for more.. I would definitely be a repeat customer of Edwin Novel.. Although hopefully never for an engagement ring again.. lol...
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Posted 4 years ago
I went ahead with a pearl cut dangling earrings for my significant other. It arrived about a week ago and since then she has not stopped talking about it! I already have her sisters on it, her mom, and now her aunt wanting to buy them. Truly eccentric and timeless pieces of jewelry meant for my wife and I want to thank Edwin Novel Jewelry Design for showcasing such high-class diamonds!
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Posted 4 years ago
I bought a pair of diamond stud earrings for my girlfriend. She loved it so much that she didn't want to take it off. Very beautiful and sparkly diamond. Great purchase and excellent service. She insisted that we write a review because Edwin Novel’s work needs to be appreciated.
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Posted 4 years ago
I haven't worn earrings in a while so it was kind of difficult to pick which backing for my earrings. However, Gen was very helpful on explaining the differences to me as I went with the push backing. My earrings feel light and look outstanding! Satisfied customer!
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Posted 4 years ago
The earrings are outrageously beautiful. I wasn't sure I would like the threaded posts but they are easy to use and I feel more comfortable knowing they won't accidentally fall out. They were shipped on time.
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Posted 4 years ago
Perfect classy necklace, well made, looks expensive, looks even better in real life, love it!!!
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Posted 5 years ago
I just received this gorgeous ring in the mail! It's vintage yet modern. It's mesmerizing!! Thank you Edwin novel for such a beautiful product and for your outstanding customer service!! happy thanksgiving!!
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Posted 5 years ago
Super simple, dainty minimalistic stackable fancy ring. Edwin novel surely provides great quality products. The diamond and gold are brilliant. It is a fairly petite piece (which I like), very delicate and versatile. Overall, it is a lovely piece.
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Posted 5 years ago
I made two purchases from Edwin novel jewelry and it has been a great and easy experience. The diamond stud earrings are amazing and exceeded my expectations! It's more gorgeous in person, and the stones shine beautifully! They are even more impressive than I thought and my wife is super happy! Shipping arrived so fast and with no hassle. High-level quality and great service. I will definitely buy again from Edwin novel in the future!
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Posted 5 years ago
My engagement ring is so sparkly and elegant! Beautiful ring and shipped on time! Thank you, Edwin Novel Jewelry Design!!
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Posted 5 years ago
Totally loving my engagement ring from Edwin novel!!! I was told that my ring is handmade but I cannot even tell. It was made perfectly beautiful!
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Posted 5 years ago
Edwin Novel Jewelry Design has made my wife and I the happiest couple on earth. My wife and I had a miscommunication a few times, however this vendor was very patient and helpful to satisfy our needs. The amount of dedication that they put is unbelievable and one of the few reasons we are coming back! Presentation is first class and the engagement ring is fine and rare.
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Posted 5 years ago
I was unsure of my fiancée’s ring size but Dwayne was more than helpful in this process. I had to send it back twice to be re-sized and it was returned to me within a few days. He was so helpful and pleasant despite the problem I was having. I will for sure be ordering from Edwin novel again, the ring is absolutely gorgeous.
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Posted 5 years ago
I decided to gift my twin sister something she would never see coming. To make this more special, I decided to match my halo pendant and earrings for her purchase as well because we are twin sisters! Enamored, she thanked me a million times and is now wearing them everyday. Thank you to Edwin Novel Jewelry Design!
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Posted 5 years ago
My order has arrived and I am extremely shocked on how shiny and splendid my first piece of jewelry looks! I recently wore my gorgeous single pendant to a benefit gala and oh my the glances I received were never ending. As soon as I sat down, everyone near me asked me where I purchased such expensive taste of jewelry. I will definitely be purchasing matching earrings in the holidays!
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Posted 5 years ago
Edwin Novel Jewelry Design is rated 4.9 based on 832 reviews