Edwin Novel Jewelry Design Reviews

Name: Edwin Novel Jewelry Design
Address: 650 s hill street, los angeles, California
Rating: 4.88

4.9 Rating 832 Reviews

98 %

of reviewers recommend Edwin Novel Jewelry Design

4.9

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I could not be happier with the purchase as well as the purchasing experience I had with Edwin. The ring was as beautiful as the photos and descriptions showed, and when I asked for more photos, they quickly put them together as well. They are very communicative and made sure the ring was exactly the way I wanted it to be. Overall a fantastic buying experience. I would love to do business with Edwin Novel again!”

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Posted 7 years ago

“Did my whole research. The prices of Edwin Novel Jewelry Design are very competitive and the service and quality of the products is very good. I would just say that their response time should be faster but understanding that they are busy, I will not hold it against them. Very satisfied with my purchase.”

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Posted 7 years ago

“Edwin Novel is by far the most amazing jeweler I have ever encountered. I had always wanted a heart shaped diamond ring but found that there were nearly impossible to find in retail stores. When they could be found, they were way out of my budget. I explored Edwin Novel Jewelry Design’s website and found that they have an amazing selection of jewelry and engagement rings and at prices that anyone can afford. On the website you have the option to customize a ring. You can choose a setting, a metal and then choose from a large selection of loose diamonds and gems to find the perfect stone for your ring/ jewelry. I was able to find the perfect shape and incredibly high quality diamond for a fraction of what I would have paid in an average store. There is no way that you could get the same quality of stone in a regular store. I went into several in my area and asked what kind of quality they carry, and no ring was even close to the level offered by Novel. I also contacted their customer service while going through the ordering process as I am in Texas and they are located in Los Angeles. They offer free shipping. You also get a gemologist report for your diamond as well as an appraisal and elegant warranty card- they even throw in lifetime cleaning and care. All of the diamonds are ethically sources as well. Their website is incredibly easy to navigate. They even provide information about the four C's of diamonds and how to find the right one for you. Overall, Novel is the best retailer I have ever found for jewelry. I would highly recommend them to anyone looking for engagement rings/ wedding bands.”

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Posted 7 years ago

“I am leaving the review after 6 months of my purchase because I wanted to see what kind of service I will get when I decide to upgrade the clarity of the stone. I can say that I was really surprised with the quality of their service and how smooth the transaction was. Really good service.”

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Posted 7 years ago

“My enquiries were treated very courteously and helpfully. My purchase was taken up promptly and handled extremely rapidly, being followed attentively all the way to delivery”

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Posted 7 years ago

“I was nervous about wiring the money but all worked out. The shipment was easily tracked and verified.”

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Posted 7 years ago

“I heard of Edwin Novel Jewelry Design through a friend and I am glad I chose them to handle the engagement ring I bought. The ring is absolutely stunning. The service was great from start to finish and i will definitely be purchasing again.”

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Posted 7 years ago

“If you don't know anything about diamonds, CALL THEM! I made the same mistake and was educated once I called them and love the diamonds that they recommended.”

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Posted 7 years ago

“Edwin Novel Jewelry Design is not your average Jeweler by any means. The quality and service is unmatched from anywhere I had personally visited or shopped online (and believe me, I visited over 5 physical locations and inquired with 10+ websites). They got back to me quickly, answered all of my questions, and worked with me to find the perfect ring. Hands down, fabulous response from my bride-to-be!! She absolutely loved the setting and the style we had chosen.”

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Posted 7 years ago

“Everything was done professionally as far as customer service and safe/secure delivery. Presentation is perfect! I really appreciate the authenticity documentation of the diamond certification.”

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Posted 7 years ago

“Beautiful ring, looks even better in person. Edwin Novel was a pleasure to deal with and kept in touch throughout the process. The ring arrived in time for the holidays and, most importantly, my fiancee loves it! I'll definitely be contacting Edwin Novel Jewelry Design again when the time comes for a matching contoured wedding band.”

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Posted 7 years ago

“Absolutely love these earrings, the sparkle is unreal and I feel like I should have paid more for them considering their quality. Thank you!”

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Posted 7 years ago

“Perfect little earrings for every day but also great for a classy, minimalist look. Thank you!”

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Posted 7 years ago

“I had a great experience with Brian from Edwin Novel Jewelry Design. They had the best selection of settings, a great selection of diamonds at good value, and their service was very easy to work with.”

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Posted 7 years ago

“I wanted to let you know that I finally proposed! After all the dust settled (quite literally actually). I took her to the Santa Monica Pier last evening and I had a caricaturist draw us. Unbeknownst to her, I had prearranged the drawing by telling the caricaturist to draw me on one knee proposing to her with the ring box open in my hand. After the drawing was done, the caricaturist showed her the drawing. During the (pleasant) confusion on her part, I got down on one knee and proposed. She said yes! She LOVES the ring”

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Posted 7 years ago

“Love the lifetime upgrade program. You should really ask them about the details or read it on their website. It works like a charm. Best value for money”

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Posted 7 years ago

“This was a present for a friend and she absolutely loved it. VERY beautiful and well made ring.”

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Posted 7 years ago

“The diamond quality is no doubt the top of the line, customer service was well trained and provides great information.”

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Posted 7 years ago

“great service , love my custom tennis bracelet”

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Posted 7 years ago

“She loves them! They are the perfect size for her small ears too, they really "bling". She kinda knew they were coming, so that helped as well. Overall very happy. Glad I went with the round ones, quality is paramount in our house:)”

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Posted 7 years ago

Edwin Novel Jewelry Design is rated 4.9 based on 832 reviews