Edwin Novel Jewelry Design Reviews

Name: Edwin Novel Jewelry Design
Address: 650 s hill street, los angeles, California
Rating: 4.88

4.9 Rating 832 Reviews

98 %

of reviewers recommend Edwin Novel Jewelry Design

4.9

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was definitely in great hands throughout my whole shopping experience. I don't like going to any other jewelers now because that's how good Mr. Novel's team is and I want to thank customer service to the gemologist for putting the customers first and providing exceptional service. I love my new halo necklace and I will definitely be purchasing matching earrings. I get complimented on my beautiful pendant for its uniqueness and cut edging diamond. Very impressed!”

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Posted 5 years ago

“This is a gorgeous set I am so thrilled to wear. Customer service is incredible and whenever I call them, it is as if I am speaking to a good friend to me. Prices are fairly reasonable and craftsmanship is impeccable.”

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Posted 5 years ago

“Excellent diamond and even better customer service. Edwin novel is a trustworthy jeweler, who is extremely professional. Throughout the buying and earrings selection process, their team made me feel very confident that I was in good hands. They explained about the different diamond qualities and desirable settings for the diamonds in a manner that I could easily understand. Awesome service!”

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Posted 5 years ago

“So I purchased an item for my mother but my brother had gifted her something similar. I decided to return it, however, I was given an option to use the amount purchased as store credit! Knowing that we're dealing with jewelry I just didn't think that was an option. I will definitely be using that amount to get my mother something better during Christmas season. Impressive service!”

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Posted 5 years ago

“Edwin novel was extremely helpful. This was the largest purchase I have made online, let alone across the country, and was definitely skeptical and very concerned throughout the process. But they were great in ensuring that we had constant communication and was very prompt in answering any questions that I had. I was concerned that the center stone might not be of a high quality considering the deal they offered but to my surprise, the diamond is astonishing. On top of that, it arrived 2 days after it was shipped which is much fast than I was expecting. Thank you so much and I will certainly recommend you in the future.”

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Posted 5 years ago

“The quality jewelry is what makes me come back to this company every time I think of purchasing a new item. I trust this vendor very much and have recommended all my friends .. smooth process overall and love my new earrings.”

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Posted 5 years ago

“I love my new necklace very much. The chain is also beautiful and I feel it is secured. The diamonds are cut to be very sparkly! The shipping was very fast, and communications were fast, easy and pleasant.”

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Posted 5 years ago

“I live outside of the country and I was very very hesitant on buying quality jewelry all the way from Canada, but it was definitely worth it! I've been hearing great things about this company and went for it .. great communication with customer service, payment was no problem and a smooth process, worth it in my opinion. I can say that my purchased item was sparkling which made me a happy customer.”

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Posted 5 years ago

“The quality of this ring far outshines those of my local and chain jewelry stores. The design is exactly the style I was looking for and I did not find a better price anywhere else, retail stores or online stores. They were very patient with me while I finalized the details in my mind. When the ring was finished, they were not satisfied with it and so they reworked it until it was perfect. It took 2 days longer than expected but at least, I received a PERFECT ring. I truly appreciate their attention to detail and I did not mind the delay at all!”

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Posted 5 years ago

“Just received my beautiful earrings from ENJD and they were so beautiful my mother decided to keep them for herself so I decided to order myself a new pair. The clarity is what caught my eye and I am fully satisfied with my order! I appreciate the customer representative who helped me throughout the process, very helpful.”

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Posted 5 years ago

“I just received my gorgeous ring in the mail! it's vintage yet modern. it's mesmerizing!! i love it!!! thank you for such a beautiful product, for the super fast delivery, and for your outstanding customer service!!”

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Posted 5 years ago

“You can tell the setters give great consideration to each of their handcrafted designs. A colleague recommended me to stop by this place and take a look before going anywhere else. Glad I did!! I still remember the facial expressions both my family and fiance's family gave when they saw the ring the first time. Shipping was no problem and customer service is super helpful. Will be coming back!”

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Posted 5 years ago

“My necklace is absolutely gorgeous, and I cannot help but stop to peer at it each time I pass a mirror. I get tons of compliments on how sparkly it is, and I wear it every single day, as it is so elegant and classy.”

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Posted 5 years ago

“Nothing but LOVE for my new pair of earrings! They are just as dainty as I had hoped. The length stops just a tad past the bottom of my earlobe. Super satisfied! It was an anxious wait!! lol. Thank you so much for such beautiful unique jewelry.”

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Posted 5 years ago

“I am very satisfied with my purchase! The representative on the phone was professional and accommodated to my every needs. The craftsmanship is splendid from the cut to the color and am glad I did not go anywhere else.”

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Posted 5 years ago

“Edwin Novel is a pleasure to work with! They are prompt with communication and strives for absolute customer satisfaction. The quality of the workmanship on the earrings is amazing. I am very happy with my purchase!”

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Posted 5 years ago

“Absolutely amazing ring! Wonderful and friendly seller! Very easy to talk to and work with! They accommodated my shipping requirements! Thank you Edwin Novel Jewelry for a lovely shopping experience! Couldn't be more pleased with my purchase!!”

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Posted 5 years ago

“Edwin Novel Jewelry Design has left me speechless! I already had in mind what engagement ring I wanted to get for my Fiance, which was the Channel set side stone and they did not disappoint. From the customer service representative helping me throughout the whole process to getting the ring in person, I felt appreciated as a customer, Definitely ordering again!”

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Posted 5 years ago

“As I was shopping for an engagement ring online, my mind was full of questions and so I tried to reach out to Edwin Novel Jewelry Design. Elizabeth responded to all of my questions promptly and thoroughly, helping me through the process. They kept me updated at each step after I placed my order, and shortly thereafter a beautiful and masterfully crafted ring arrived. They impressed me by providing unequaled customer service at each step in the process. I will be definitely ordering from Edwin Novel again!”

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Posted 5 years ago

“I've been looking looking for the perfect engagement ring for my girlfriend both in stores and online and stumbled across this site. Through browsing, there were so many unique designs, it was hard for me to choose only one. I ended purchasing the perfect ascher cut diamond ring for her. She said yes and I am the happiest man alive!!”

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Posted 5 years ago

Edwin Novel Jewelry Design is rated 4.9 based on 832 reviews