“My experience with this company has been less than ideal for sure. It took forever to receive my first box. I had to send emails and leave voicemails looking for answers. The lack of response had me believing that this whole company was a scam. Eventually, I heard back that my subscriptions would be shipping. However, when they arrived it was not the whole cute box they advertise but just the stuffed animal. I purchased a three month…so we will see what happens with this next box. But so far, I’m not impressed and wouldn’t recommend this company to anyone! And I’ve already cancelled any renewing subscription after my initial 3 boxes.”
Hi there, thank you for sharing your feedback. We’re very sorry to hear about the delays you experienced with both our customer service and shipping. We've looked into this incident and understand how frustrating this must have been, especially since the subscription was a birthday gift.
We recently moved our warehouse, which unfortunately caused delays in processing and shipping some of our November orders. However, we understand this is not an excuse for the poor service you received, and we deeply regret the inconvenience it caused.
Since your order, we’ve been actively working on improving our processes and have expanded our team to better serve our customers. We have already processed a full refund as requested, and as we want to make this right for you, we're sending you two boxes of our favorite animals (Wolf and Lemur) - on us!
Once again, we sincerely apologize for the frustration and disappointment this situation has caused. We hope that you’ll consider giving us another chance in the future. Please don’t hesitate to reach out if you have any further questions or concerns.
“I only received the stuff animal and no information on him.. I contacted the company and they where going to check on it .. still have heard nothing..”
Hey there, we’re really sorry to hear about the delay and the missing information! 🙏 We sincerely apologize for the late response and understand your frustration. If you’re open to it, please share your order number, and we’ll look into this right away to make it right for you! Thank you for your patience, and we’re committed to resolving this.
“I have cancelled 5 times and they have sent out another order which overdrew my bank acct now I get to go to the bank on Monday to stop payment on it”
Hi Rose, thanks for reaching out, your subscription order has been canceled and the unshipped box refunded. We've responded to each inquiry. Was it difficult to cancel on your customer portal? We're here to help!
