“Was good until they send the sand. Sand was everywhere in the box. I just tossed it out because it was to much for me to handle. The second box I recieved as the replacement was thr same, I took the time to clean everything which was not something I would wish on anyone! And there's still blue sand falling out of it. Then I was charged and sent a 3rd box after I tried to cancel so now I have 3 boxes of sand everywhere. I canceled (double checked) because this is an aweufl experience and I do not want to go through it again. Never had this much of an issue with any other box. We have been subscribed for over a year and I'm sad to stop but I just cannot.”
Hi there - Thank you for bringing this to our attention. We deeply apologize for the inconvenience and frustration caused by the sand in your subscription boxes. This is not the experience we strive to deliver, especially to our loyal customers like yourself who have been with us for over a year.
We take full responsibility for this oversight, and I assure you that we are addressing this matter urgently with our fulfillment team to prevent this from happening again.
Regarding the third box and the unwanted charge, I will be reaching out to you to make this right.
We truly value your feedback, as it helps us improve our services. While we’re saddened to lose you as a subscriber, we understand your decision and respect it. Should you ever reconsider, we’d love the opportunity to provide you with a much better experience in the future.
Thank you for your past support
“The program itself is fantastic and six year old granddaughter who is an only child loves it. Would buy a subscription for other 6 year old granddaughter who has 4 year old sister but there is no way to add on a second stuffed animal and that is sadly a dealbreaker. Would happily buy if this could happen.”
