“I must say EE customer service is second to none. I have been with this company for my broadband and mobile phone for over 5 years and I have always received excellent customer service on every call, they go above and beyond, credit where its due guys keep up the great work !!”
“Set up a sim only deal for my son as I was already with EE. Brilliant customer service from Vicki.
I also love how I have a spend cap on my sons sim so he cant go over and the novelty of being able to gift him my data when needed which made his contract very cheap at £8.00 pcm.Very friendly and helpful. Very pleased. Thankyou.”
“Excellent customer service on every call I have ever had with them. Helpful and pleasant staff. No issues with service that I’ve experienced. Would recommend.”
“Really good customer care experience so far.
Very easy to setup 2 mobile numbers and mobile broadband with data sharing between accounts.
Mobile and web app are really useful tools.”
“went into the store in edinburgh the Gyle for a new phone charger and the guys were so friendly and gave me a free usb as they had some spare - great customer service”
“My phone stopped working,
Needed a fast working phone due to pandemic EE website 15minutes later all done, 24hr later back working even faster than before with the upgraded option offered ;)”
“I had recently joined EE Broadband and I am very happy with how quickly they dispatched my router and everything was set up! I would highly recommend using EE!”
“A massive thank you to Jo (North East accent) in the broadband team for owning my issue even though it was for the PAYG team. 10/10, an absolute superstar. I am likely to become an EE customer due to this.”
“EE for me is the best in the uk , a real breath of fresh air , great service , great customer service , great tec support and upgrades of the latest phones . I will stay with them forever . Great to see this service in my life a real life changer . I live in a city that was dominated by another operator . I dreamnt of the day i could get all these quality services . In the past with other uk operators the signal lagged , poor signal and dropped calls . Soon as i put my EE sim card in bang i had instant streaming and music and quality calls and texts. Maybe most other people take that for granted in the uk , but not here as i live under sea level and EE supply us with 5g and 5g mobile phones . Nobody else can match this service or quality . Im a right winging git if i dont get what i pay for . But i honestley dont have 1 negative word to say about EE. I hope they end up the only network in the uk😂😂and bankrupt the rest. I hope EE last for 100s of years . Well in my eyes what a good start. Hats off to them from me . Haters get a life and stick with your rubbish network we dont need you.cheers.colin horton.”
“I first joined EE with a Sim only plan and And loved there service Now I have the EE home broadband and Apple 4K TV I know People put bad reviews about every company but until you try it yourself you’re not gonna know I have only just joined EE home broadband and I have better Wi-Fi and better quality Internet I ever did then with Sky It all depends on what area you live in and what broadband quality and speeds you will get from that area I am quite close to the telephone exchange so I get pretty speeds I would recommend EE for the broadband Check on their website of what speeds you can get in your area I am definitely one happy customer I want to another with you once I have been with them for a good three or four month”
“Yesterday, (3rd October), I accompanied a gentleman to the Thurrock Lakeside Retail Park Extra EE outlet. It is important that I set the scene in order that our experience at the store is appreciated.
The gentleman is in his late seventies and is suffering from anxiety. He struggles to cope or deal with many of the quite basic necessities of life. He doesn’t always look after himself very well, so his appearance is dishevelled and can be disagreeable. He has a low tolerance of anything that he doesn’t fully understand and of situations that make him uncomfortable.
He needed an easy to use simple mobile phone with no ‘frills’ and it needed to be on a contract so he didn’t have to worry about topping up, or passwords or anything that would complicate matters for him.
I explained his needs to Luke – the manager. From the outset I was very comfortable with the way Luke just ‘got it’. He was sensitive to the situation without showing that he realised there was a situation. His tone and his language were exactly right. He suggested a mobile phone that met the gentleman’s needs and he didn’t dwell on the features that he knew would not be used. He didn’t go to any special efforts that would over-compensate for the situation.
His colleague Mark, who I understand was on secondment from the Basildon store, had been attending to another customer, and when he was free he joined Luke to deal with the technical aspects e.g. switching from the previous provider and transferring data to the new phone. I was grateful for this because it did cut down the visit by a few minutes. Mark was also intuitive. Their banter was easy going and appropriately comical, and never technically above our grasp.
I am a firm believer that good service and in this case outstanding customer care, should be recognised and I wish to thank Luke and Mark for the way they handled a potentially stressful situation.”
