“Adding 9 pounds to my bill per month literally after upgrading it. From 68 to 77. This is beyond any other network and it is disgusting. I am now leaving EE after being a long-term customer and down grading my phone so another network.”
“I would just like to say how impressed I was with customer services , who help me get my broadband and landline back and working , they were all very polite and friendly and nothing was too much trouble , they treated me as a human
being and not a robot thank you to Hannah David Josh and Sean they were all lovely
From Pam smith”
“Excellent customer service by Kane & Harry.
VERY knowledgeable, friendly, polite , professional & helpful.
Both are an asset to EE and hope they are paid their worth.
Been a customer of EE nearly 16 Years and for me they are fab.”
“I think EE are marvellous; I never have any problems and when I phoned 150 to change my contract it was answered quickly and customer service an absolute delight”
“EE Wells shop Somerset. I had need to visit the shop and the staff were lovely and helpful especialy HARRY who was polite ,amiable and went beyond Customer Service expectation to sort out my problem with my EE service. A real gent and professional to boot.
A credit to your company. A all round excellent service from your wells staff. If you have an award system of employees?,for great customer service, then this young man and colleagues deserve a gold bar on their Badges.
At least a gift from HQ for Crimbo...”
“Darren at fox valley sheffield store
I visited Darren in the sheffield (fox valley) store today and had such a lovely welcome and service from him! Although he cpuldnt help with my problem it was more interal i would 100% go back and deal with him again if i needed too or anyone in that store! Thanks so much for the lovely customer service guys, even in this very hot weather!”
“I had reason to speak to the EE call centre recently and Ffion went above and beyond to help with my phone issues .. even arranged a call back a couple of days later as a follow up .EXCELLENT”
“Recieved very good deal and accurate information for me new WiFi package,,clearly explained by Jordan at the grand arcade in Wigan .we got a great deal and he saved us alot of money . This is the best customer service that I have ever Recieved. Very professional and friendly . If you ever use the EE store ,in Wigan , ask for Jordan because he is so clear and good at finding you a deal”
“I have had a problem with my internet and a fixed IP address, the phone call to EE was painless, didn't take hours to answer, Phoebe was extremely helpful and knowledgeable but unable to help so sorted out and engineer to visit. Darren arrived and problem solved, it makes such a refreshing change to get excellent customer service these days, but really can't fault at all.”
“Visited EE store in Worthing yesterday & spoke with Aston your customer advisor. Aston was extremely kind, knowledgeable & couldn't have been more helpful. A really nice chap & a credit to your organization. Thank you so much for sorting out my new mobile phone. A pleasure to have met you.”
“Omg what great service I had to day from a beautiful young lady called Milly Today , EE should be so proud your employer did not try and just sell me any phone , she helped me so much as a older customer and tryed to explain as much as she could , let me go and look on line and see which one I would like , I phoned back asking to talk to her only to be told she was not working to day ! I new she was as she told me untill 8pm . So phoned back and was so so lucky to of got her again , what a great member of staff you have . Thank you so so much Milly ❤️”
“Excellent service from Kyle at the Weston-super-Mare store. Very accommodating, knowledgeable and interactive. You can tell he is very good at his job. Best service ever. Thank you Kyle”
“I would like to give some positive feedback about 2 members of staff at the EE Store Unit 3, Imperial Park, Wills Way, Bristol BS13 7TJ. My partner and I went in for my phone to be sent away for repair and also for my partner to upgrade his phone with EE. We were given such professional service and help by Richie and Emily who were both so courteous, patient and committed to making sure we were happy with the end results. Thank you. . Thank you – it is a breath of fresh air to find such approachable staff.”
“A friend phoned EE this morning an ex soldier with severe ptsd depression whilst having an attack broke is phone. He phoned EE to ask for help rather than help by giving him a cheap phone until his contract ends in 8 months they tried to sell him a contract on top of his existing contract how low and disgusting can people go. Scares me to think it is only going to get worse.
I would like to take this time to remind you all you would be were you are today if we didn't have soldiers protecting us. Yet time and time again people company's governments consistently keep failing them.
MAY LORD OUR GOD AND SAVIOUR JESUS CHRIST KEEP YOU SAFE.
GOD WINS”
“I have EE for fibre broadband and Sim contract. I have no issues whatsoever with fibre or Sim contract, but i was paying for unlimited data which was £35 and that was too expensive, so I opened a chat log with them, which also was very easy to do but a little difficult to find oddly. They helped me reduce my data to a reasonable 120gb a month £20 and I would have a loyalty discount that brought it down to £16. So all in all, I am very happy with their service.”
“I telephoned EE as I was having problems with my mobile phone and the lady I spoke at technical help was extremely helpful in resolving the problem. I cannot thank her enough”
“Hello,what can i say,i contacted e.e. yesterday and spoke to a wonderful e.e. colleague Nicola.
Nicola helped me with my problem and made me feel like a
valued customer.After 25 years as a customer i know e.e. are one of the best companies to deal with.Paul.”
“After accidently washing my Husbands phone in the wash, the phone & SIM would not work. Went on live chat to John yesterday & he has sent new replacement sim out today. Could not fault EE customer service. Very impressed 😊”
