Login
Start Free Trial
Are you a business??
Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request
EE Reviews
1.6
Rating
1,240
Reviews
13
%
of reviewers recommend
EE
Company
Reviews
Questions
Metrics
Visit Website
Email:
info@ee.co.uk
Location:
6 Camberwell Way
Sunderland
SR3 3XN
Write Your review
Tell us how
EE
made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or
browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
* One or more of these files was not uploaded due to an invalid file type.
* File size is too large (Max: 256 MB).
* We could not upload one of your files, please try again later or contact support.
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
"Approx wait time for customer service is 3 hours this afternoon."
Anonymous
"I have been a loyal customer of EE for 8 years, but their recent behavior has been nothing short of scandalous. After attempting a simple SIM upgrade, I am still waiting for the service I was promised. Instead of the upgraded service, all I have received are inflated charges, including a hoax bill for next month, charging me for a service I haven\u2019t even received! It\u2019s clear that EE has stopped caring about their customers and upholding contracts. They fail to update accounts properly, leaving us in limbo while they profit off mistakes and incorrect charges. Their so called \u201ccustomer service\u201d is a joke. Getting through to someone who can actually help feels impossible, and I\u2019m beginning to think it\u2019s part of their new \u201cbusiness model\u201d: to take your money while ignoring legitimate complaints.\r\n\r\nEE, you\u2019ve become nothing more than scammers and thieves. Stop misleading your customers, deliver the service you promise, and start acting with integrity, or prepare to lose all trust and loyalty from your customer base."
Anonymous
"I have been a loyal customer of EE for 8 years, but their recent behavior has been nothing short of scandalous. After attempting a simple SIM upgrade, I am still waiting for the service I was promised. Instead of the upgraded service, all I have received are inflated charges, including a hoax bill for next month, charging me for a service I haven\u2019t even received! It\u2019s clear that EE has stopped caring about their customers and upholding contracts. They fail to update accounts properly, leaving us in limbo while they profit off mistakes and incorrect charges. Their so called \u201ccustomer service\u201d is a joke. Getting through to someone who can actually help feels impossible, and I\u2019m beginning to think it\u2019s part of their new \u201cbusiness model\u201d: to take your money while ignoring legitimate complaints.\r\n\r\nEE, you\u2019ve become nothing more than scammers and thieves. Stop misleading your customers, deliver the service you promise, and start acting with integrity, or prepare to lose all trust and loyalty from your customer base."
Anonymous
"Please Please Please be careful out there because there are many fake crypto investment trading companies so as there are also many fake crypto recovery companies out there who claims to be real and legit. I was a crypto scammed victim who lost over $405,000 to a fake crypto trading site which after i was scammed i was needing a serious help for my crypto scammed funds recovery which unlucky for me i fell for a fake recovery company which scammed me $12,000. Belive me the whole situation got me frustrated and i was in bitter tears of pain becuse i lost both my life savings and also the money i borrowed from bank... So a month after of depression i was scrolling on a site called \u2019Scam Detector\u2019 on the internet which i saw a review of one lady on the site giving testimony on how her crypto scammed funds was recovered successfully so i was thinking i was going to fall for another recovery company to scam me again but something truly moved me in my heart to contact the recovery company that helped the lady recover her scammed funds... So i contacted the recovery company that helped the lady recovery her scammed funds via the company\u2019s email id, after few hours the recovery company gave me feedback asking me how I found them and who referred me to them so I told the recovery company how I found them and how I got in contact with them, so the recovery company demanded me to send every details on how I was scammed and how much I was scammed and all that, I sent it to the recovery company every single details they requested and after 24 hours the recovery company gave me a trace result from my details I sent to them specifying that my scammed funds is possible to be recovered that I shouldn\u2019t wasted time at the moment that they will only need to upgrade my account from a basic account type to this TPM account type so I can be able to make my withdrawals to my bank account or to my crypto wallet and the recovery company told me that before they will do that, that I will have to pay a TPM upgrade charge fee of $11,600 because my scammed funds is so much to be recovered because the higher your scammed funds the higher your TPM upgrade charge fee and vice versa.. honestly then I was stranded and I had no money with me because I was in debt condition and moreover I was thinking this recovery company is a scam too, so I had to take the risks to sale my Mercedes Benz GLK 2020 model just to raise funds and pay for the TPM upgrade the recovery company instructed me to pay.. so I raised the funds immediately and I paid for the TPM upgrade then in 48 hours my $405,000 was transferred to my bank account and when I received my scammed funds back I was in tears of joy and in shock too till date\u2026 so please please I\u2019m taking my time to share these useful and helpful information to scammed victims out there because I know how frustrating and depressed it feels to be scammed.. if your a crypto scammed victim and you really want to recover your crypto scammed funds do well to contact this recovery company that recovered my $405,000 successfully to my bank account via the recovery company\u2019s Email id : paybackrecoveryltd @ hotmail . com\r\n Once you contact the recovery company do well to follow the recovery company\u2019s instructions and make sure you send the recovery company your details and how you were scammed and how much you were scammed details correctly and once the recovery company demands you should pay for the TPM upgrade charge fee for the funds recovery please don\u2019t waste time just pay the recovery company the TPM charge fee immediately, if you don\u2019t have money for the TPM upgrade charge fee just do everything possible to borrow money just to make sure you pay for the TPM upgrade charge fee on time because in recovering of scammed crypto funds delay is dangerous"
Sophia Marquez
"Dreadful company, now pretending to be BT on the phone when you actually ring BT. The reason? So they can scam you into taking out one of their contracts and fool you into thinking you are changing your BT contract. BT themselves have admitted over the phone that this is a complete scam and said the contract was void and would be cancelled, but EE ignore BT, take zero notice of complaints and send threatening letters demanding you pay them money for the contract they missold you. Fraudsters and thieves. Will be reporting them to Ofcom for attempted theft. Attached is an email pretending they ard looking into your complaint. Believe me, they aren't."
Mel Stewart-Wyke
"I have been charged \u00a3146.51.i used their service for 4 weeks I do taxi and lost 184\u00a3 form jobs because no internet and I can't accept jobs I cancel contract they didn't charge me cancellation fee but deduct 146.51 from my account.when I speak with them they said it's international call charges from WhatsApp when data not working it's treated as normal international call .plz be aware when u join EE ....."
Kashir Jamal
"I have been charged \u00a3146.51.i used their service for 4 weeks I do taxi and lost 184\u00a3 form jobs because no internet and I can't accept jobs I cancel contract they didn't charge me cancellation fee but deduct 146.51 from my account.when I speak with them they said it's international call charges from WhatsApp when data not working it's treated as normal international call .plz be aware when u join EE ....."
Kashir Jamal
33
Your browser does not support embedded videos.
Anonymous
Anonymous
//
01/01/2019
Sort by:
Most Recent
Most Recent
Highest Rated
Filter:
None
None
5 Stars
4 Stars
3 Stars
2 Stars
1 Stars
Helpful
Lola Galera
Unverified Reviewer
Show Details
“
1.2: Hola - just moved broadband and land line provider - now with EE/Orange. Brilliant customer service. easy set up + good deal.
”
Helpful
Report
Posted 11 years ago
Les Lewis
Unverified Reviewer
Show Details
“
Ajit I've been with Orange/EE for the last 6 years absolutely fantastic customer service, would recommend them all day long
”
Helpful
Report
Posted 11 years ago
Jodie Francesca
Unverified Reviewer
Show Details
“
Orange / EE literally have the worst customer service in the world. Absolutely disgusting how they lie to customers to palm them off ?
”
Helpful
Report
Posted 11 years ago
Foxy
Unverified Reviewer
Show Details
“
EE rubbish. Since EE took over there's no customer service, the prices have gone up and you can't get hold of customer serives.
”
Helpful
Report
Posted 11 years ago
Ajit Radia
Unverified Reviewer
Show Details
“
EE customer service is terrible!
”
Helpful
Report
Posted 11 years ago
Ferrari Ventilatore
Unverified Reviewer
Show Details
“
pathetic mobile and broadband service and IMPOSSIBLE to get through to customer service!!! Still on hold-Its been 40mins!!!
”
Helpful
Report
Posted 11 years ago
Charlii Smith
Unverified Reviewer
Show Details
“
Absolutely terrible customer service from EE. Would not recommend them to anyone.
”
Helpful
Report
Posted 11 years ago
Andrew Drysdale
Unverified Reviewer
Show Details
“
Still waiting for my 24 hour call back from last week. Terrible customer service
”
Helpful
Report
Posted 11 years ago
Chocolate Doll
Unverified Reviewer
Show Details
“
Bunch of incompetent,unproffessional cowboys! EE simply awful customer service u should be ashamed!
”
Helpful
Report
Posted 11 years ago
Ned York
Unverified Reviewer
Show Details
“
EE fastst network & most appalling customer service (india callcentres)-
”
Helpful
Report
Posted 11 years ago
Mike Knapman
Unverified Reviewer
Show Details
“
poor customer service in an understatement, after 3 weeks of trying to resolve my broadband issues your staff are now hanging up on me
”
Helpful
Report
Posted 11 years ago
DanielleParuit
Unverified Reviewer
Show Details
“
EE fastest netwrk & most appalling customer service (india callcentres)-
”
Helpful
Report
Posted 11 years ago
Durango Motor
Unverified Reviewer
Show Details
“
27 'minuts stuck on hold to EE to sort out a problem only for someone to say hello n cut me off ! Poor customer service bring back orange!
”
Helpful
Report
Posted 11 years ago
Jayme Yen
Unverified Reviewer
Show Details
“
EE have only got another 8 days to fx my phone. I'm waiting. I'm still angry at their dire customer service.;
”
Helpful
Report
Posted 11 years ago
Leon Radulski
Unverified Reviewer
Show Details
“
So basically the retards at EE can't set up a direct debit so every month my phone dis-activates and I cant even use it to call them and fix it. Great,
”
Helpful
Report
Posted 11 years ago
Bec Edwards
Unverified Reviewer
Show Details
“
Just spoke to the nicest man (named John) in your call centre regarding a bill enquiry. Brilliant customer service. Thanks :)
”
Helpful
Report
Posted 11 years ago
Bill Krisher
Unverified Reviewer
Show Details
“
EE fastest network & most appalling customer service
”
Helpful
Report
Posted 11 years ago
El Presidente
Unverified Reviewer
Show Details
“
why is it virtually impossible to speak to a human being in customer service?? Too much automated messages!
”
Helpful
Report
Posted 11 years ago
YumYum
Unverified Reviewer
Show Details
“
worst customer service ever!! I have been on hold for almost 10 minutes first thing in the morning, surely you can't be that busy?!
”
Helpful
Report
Posted 11 years ago
Gee-nius Kandyman
Unverified Reviewer
Show Details
“
EE they dont seem to get having the fastest network doesnt mean you have the best customer service poor
”
Helpful
Report
Posted 11 years ago
«
1
2
...
58
59
60
61
62
»
EE
is rated
1.6
based on
1,240
reviews
Visit EE
Our Company
Business Solutions
Impressum
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request