EE Reviews

“ Delivery company dpd are appalling, twice they have promised to deliver but both times have failed to do so. So many people have related stories. Time for govt intervention. ”

“ paid premium to have phone delivered on a Saturday and after waiting in all day the delivery was cancelled . ”

“ Paid £10 upfront for delivery as my current phone damaged and unusable . ”

“ Took over 4 wEEks to deliver the phone that was meant to be next day delivery which must be a record. ”

“ I didnt even know it was out for delivery, no emails, or any contact. ”

“ However, despite correctly inputting my address, EE could even get the address wrong, and I did not receive my order until 3 days after the expected delivery date after I went out to chase the DPD van for thrEE blocks. ”

“ Rang EE who said they can’t offer a replacement router or send out a technician!! The only service they could offer us is that the router get sent back to be repaired and that it would take 7-10 days!! I argued countless times why can’t they send out a replacement router in the interim express delivery - nothing! They say sorry it’s not protocol on the account and all we can offer you is a replacement 7–10 days. ”

“ Abysmal coverage. Rare event when I can make or recieve calls without changing location, often by several miles. Message delivery can take 18 hours or more ”

“ then receive trade in pack nEEds returning by 7th ?? 1st call being despatched tomorrow may delivery Saturday probably Monday ?? WTF then told 7 days on next call,Then next call back to 28. ”

“ I am absolutely disgusted with EE, I am autistic and struggle with being told false information, I was promised a call back in October and never got one, I then called and joined and I was promised I would receive my phone in 7 working day, I made my partner come down and stay in all wEEk for it to then not turn up, I then called on the 7th working day to be told its now 21 - 28 days without any notification to inform me this, I asked if alternative phone where averrable to swap to to get it quicker but it was to much monthly so I just left it to then get notified that somebody cancelled it without permission and then reput me on the same contract which makes no snece but to only push my date back even more for my phone, I spoke to the complaints team who had no idea why this was done and was told he should of made me aware if he was doing this, I asked multiple times to kEEp me on the same plan and not to make amendments, your calls are recorded so you can check all this, The lady in complaints really tried to resolve this and offered 20% off, She promised I would have this Monday, again no delivery notification so I call up to be told its now 28 days again when the lady advised it was in stock which is why I stayed with the plan!, I then called to ask if they can sEE if the phone is in stock in my town store as a resolution to being messed around so much, I thought the guy was being helpful to only be put on hold for 42 mins while he was trying to connect to the store to be cold transferred to collections team who had no idea why I had bEEn transferred, I had to come out of work while on hold while one of the agents at EE just wanted an easy 40 min break of the phones and never actully spoke or attempted to speak to the EE store, I am absolutely disgusted with EE, I joined on the basis of good customer service! I am so livid with your company and will and no longer will recommend you, your agents nEEd additional training on phones, I have worked in call centres my whole life and its poor from you. ”