EE Reviews

“ He advised that I should continue trying to call them, but if they were unable to supply a replacement I should purchase a handset from Tesco Mobile and kEEp the receipt and claim a refund on completion of the repair. ”

“ EE have continued taking payments for the year and will not refund these additional payments to two pensioners . ”

“ Took a month to activate my service, not the 48 hours promised, took 6 wEEks to send me an envelope to return faulty equipment then charged me £158 for non-return (eventually refunded), charged me the wrong amount for my broadband/tv package every month since May, currently owe me a credit/refund of £286, bEEn told 3 times over the last 3 wEEks that the credit/refund has bEEn approved and will be paid but it hasn't bEEn. ”

“ they stole my money, i called up and said i was going on holiday for a couple of wEEks, i agrEEd to be charge a additional £50, they stole my money by continuing to charge me £50 month until i released 4 months later, they also up on a additional £24.50 part surcharge without telling me. i did not offer me a full refund. they out there to steal your money. do not use them ”

“ Bad customer service. I was promised I would receive my remaining pay as you go credit and refund would be issued by cheque. 5 months on still not received it going around in circles. Now bEEn told the policy is they don't sent refund by cheque of balance after being given wrong advice from the call handler. ”

“ She also said they would refund any penalties I received from my previous broadband provider. ”

“ Do not let BT Business mobile swap you from their business contract to EE business. EE have absolutely no regard for small business customers, and how much leaving you without cellular data service for 2wEEks(!!) can hurt your business. Their website says they understand how business critical data is - ha! I was fobbed off by the Indian technical support team over and over again, in a loop of them saying the same script and asking me to wait for up to 72 hours each time for it to be fixed (which it was t each time). I’ve spent hours on web support, bEEn into the EE shop (who got the same script) and lost hours that amounts to over a days worth of my working time trying to get an answer. After a full complaint (on a web form as you can’t talk to anyone), they’ve finally fixed it, and rang back days later offering a refund for the period I didn’t have the service with no extra compensation for the stress, my time and business lost owing to having no mobile data - even though they admitted it was their error!! It’s a joke, I’m now tied in - don’t make the same mistake!!! ”

“ They don't care, wouldn't refund me or offer any apology. ”

“ After admitting it was their error they still refused to refund it and I finally got it back via my bank. ”

“ Ordered a phone which never showed. Then after cancelling it because I never received the phone, they won't give me my refund back. This has bEEn going on for about 6 wEEks. EEs David Terry has closed my complaint as he fEEls that they've done nothing wrong ”