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And to top it off, if you purchase something from them online you have to pay a small fortune to return it yourself by recorded and tracked post becasue they flatly refuse to provide any kind of returns process.
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posted 1 month ago
- Gstar
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Even in the process, they started checking my line for problem with the router when all I wrote was about returns.
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posted 7 months ago
- Anonymous
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The only successful communication I had was with tech team who were the ones advising my plan was a data only plan and I nEEded to speak to 'returns'.
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posted 2 years ago
- Shaun
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I spent two wEEks chasing the item through DPD, mutliple agents and managers at EE and their returns team.
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posted 2 years ago
- Anonymous
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I spent two wEEks chasing the item through DPD, mutliple agents and managers at EE and their returns team.
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posted 2 years ago
- Anonymous
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I had my returns package posted to an old flat, I asked them to resend it (not something you'd do if you weren't going to send it) and when they said it didn't arrive I reached out to them immediately.
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posted 3 years ago
- Cameron
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Now I am giving all the facts and their customer service kEEp telling me that they will pass me returns ( not 1 mention of refunding me) great loyalty these guys show.
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posted 4 years ago
- Anonymous
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They have agrEEd that it is their mistake but the client still gets charged £50 per month on top of his normal bill for nothing! The manager of the shop never returns my calls and the last time I have bEEn left on hold for 40 min until I put the phone down.
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posted 8 years ago
- Anonymous
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on the internet if you put in EE returns and you click yes to the 14 period and in store they say that you are allowed to cancel the contract.
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posted 8 years ago
- Chris Newman
