EEC Home Improvements Reviews

Name: EEC Home Improvements
Address: 140 Norwood Road, Southport
Rating: 4.61

4.6 Rating 491 Reviews

92 %

of reviewers recommend EEC Home Improvements

Company Reviews

Questions

Metrics

4.6

Based on 491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

01704 539300

Email:

info@eec-hi.co.uk

Location:

140 Norwood Road
Southport
PR8 6EH

Write Your review

Tell us how EEC Home Improvements made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THEY ARRIVED ON TIME EACH MORNING, AND WORKED VERY HARD ON THE INSTALLATION OF THE AIR SOURCE HEAT PUMP AND TWO SOLAR THERMAL PANELS IN A PROFESSIONAL AND FRIENDLY MANNER. THE INSTALLATION WAS TESTED AND I WAS INSTRUCTED OF ITS USE. WHEN I FORGOT THE BIRD DETERRENT FOR THE PANELS, THEY ORDERED AND FITTED THEM BEFORE THE SCOFFOLDING WAS TAKEN DOWN. THIS IS THE SECOND TIME I HAVE USED EEC HOME IMPROVEMENTS AND I WILL USE THEM AGAIN IF I NEED ANY ADDITIONAL WORK/MAINTENANCE.”

Helpful Report

Posted 4 years ago

“Rory Denton stole £500 knowing this company had gone bust. Karma will catch up with you hopefully down a dark alley . !!”

Helpful Report

Posted 4 months ago

“Actual installation was fine and done swiftly.”

Helpful Report

Posted 3 years ago

“Problem-free installation. Thank you.”

Helpful Report

Posted 3 years ago

“Installation team were first class, the only let down was the quality of the customer service from EEC, missed survey appointments more than once, promising to return calls when information was requested, the return calls never came.”

Helpful Report

Posted 3 years ago

“Once it happened the installation was very well done.”

Helpful Report

Posted 3 years ago

“Easy, simple, communicative.”

Helpful Report

Posted 3 years ago

“The men that installed the solar panels were great. Plus polite.”

Helpful Report

Posted 3 years ago

“Very well done, efficient. The display is a bit harder to read than others I've seen. The company itself was easy to communicate with, although it was a little more difficult with the workers on the day. They did do the work well, however.”

Helpful Report

Posted 3 years ago

“Excellent service. Very happy.”

Helpful Report

Posted 3 years ago

“Our solar panels were installed 5 days ago. The whole process was carried out efficiently and with the minimum of fuss and disruption. The company listened to our requirements and responded positively. We were less than confident in the member of staff who did our on-site survey. He was not at all conversant with the details of the vote that we had been given and seemed less than interested in his job. However, when the job was actually done, none of this seemed to matter. We are less than happy that the scaffolding, which was installed a week ago today, is still with us, with a small access door on it at a high level left banging all the time in the wind. Since we are now in the Easter weekend, it is clear that the scaffolding will still be there for at least a further3 days. That will mean that we shall have had the inconvenience of scaffolding for a minimum of 11 days - far too long for a job that was completed within half a day.”

Helpful Report

Posted 3 years ago

“Always helpful and knowledgeable. I was very pleased with the service supplied by EEC and their installers.”

Helpful Report

Posted 3 years ago

“very pleased with the installation.”

Helpful Report

Posted 3 years ago

“The system was installed in a professional manner. It took a while to get the in house display working. I am also still waiting for the DNO documentation.”

Helpful Report

Posted 3 years ago

“If I seem to be giving a fairly low score here, then that is only because it is rather too early to say whether the process has been worth it or not. Staff from the company itself were helpful and generally friendly, as were the contractors who carried out the installation. AS for contact: I used both email and phone. The check boxes below are a bit al or nothing. Responses varied between 1 hour and a couple of days. Providing no option between "6-12 hours" and "Over a week" renders the survey itself a bit lacking.”

Helpful Report

Posted 3 years ago

“Work done well. Communication by scaffolders poor, dismantling sloppy. Why don’t you organise the DNO which is required for signing up? Also why was I not told to organise a smart meter which is necessary for export?”

Helpful Report

Posted 3 years ago

“Pleasure to work and deal with, great workman-ship tidy and professional well recommended”

Helpful Report

Posted 3 years ago

“All very efficient; no complaints”

Helpful Report

Posted 3 years ago

“The whole process was very smooth. The administrative staff kept me informed of visits. The surveyor and installers were helpful and efficient and I am delighted with the outcome.”

Helpful Report

Posted 3 years ago

“Really pleased with the service from start to finish, great price and friendly service. The installers were really lovely and very tidy and respectful of my home when they fitted the battery. Thank you”

Helpful Report

Posted 3 years ago

“Very professional, thorough and helpful. Did an excellent job.”

Helpful Report

Posted 3 years ago

EEC Home Improvements is rated 4.6 based on 491 reviews