EEC Home Improvements Reviews

Name: EEC Home Improvements
Address: 140 Norwood Road, Southport
Rating: 4.61

4.6 Rating 491 Reviews

92 %

of reviewers recommend EEC Home Improvements

Company Reviews

Questions

Metrics

4.6

Based on 491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

01704 539300

Email:

info@eec-hi.co.uk

Location:

140 Norwood Road
Southport
PR8 6EH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked to complete this survey as I have recently had a service carried out. But I haven't, Nobody has ever contacted me to arrange one.”

Helpful Report

Posted 4 years ago

“Clean and tidy work men all cables neatly routed would recommend this company to anyone”

Helpful Report

Posted 4 years ago

Hello Paul, thank you for the 5 stars...and the recommendation! Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us! Best regards EEC Home Improvements

Posted 4 years ago

“Everything went to plan and on time to the schedule we were told. It is all working well and we are reaping the rewards. Thanks alot”

Helpful Report

Posted 4 years ago

Hi Paul, You are more than welcome! We hope you continue to reap the rewards for many years to come. Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us! Best regards EEC Home Improvements

Posted 4 years ago

“Exceeded expectations for quality of services and speed of completion, the Tesla Powerwall is an excellent piece of kit which does a fantastic job, with UPS Gateway retrofitted to the same exceptional standards I’m now ready for the future with complete confidence.”

Helpful Report

Posted 4 years ago

Hi Paul, Thank you for the fantastic review and feedback! It's great to hear you're so happy with your products and installation. Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us! Best regards EEC Home Improvements

Posted 4 years ago

“This was our first “health check” since installation and was pleased to learn that our system is running at 105% of the predicted level. We have been very happy with the panels and hot water generator. Would definitely recommend EEC.”

Helpful Report

Posted 4 years ago

Hi Debbie, Thank you very much for the 5 stars and great review! Great to hear the system is working so well for you!. Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us! Best regards EEC Home Improvements

Posted 4 years ago

“Despite being asked for a "service" review - what was intended was my authoring a review of the completed solar installation. I am more than happy to do this as the installation was excellent by EEC. The scaffolsers they used were appalling and caused EEC (and us) problems which EEC sorted out. Nothing but praise for EEC, their installers and the equipment. Very happy.”

Helpful Report

Posted 4 years ago

Hi Jessica, Thank you very much for the 5 star review! So pleased you are happy with the finished results. Best regards EEC Home Improvements

Posted 4 years ago

“Efficient and professional”

Helpful Report

Posted 4 years ago

Thank you for the positive feedback Mr Boys it's much appreciated. Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us! Best regards EEC Home Improvements

Posted 4 years ago

“Superb installation of solar panels on our main home and our holiday home. Exceptionally pleased with all aspects and will extend with battery storage as soon as we can.”

Helpful Report

Posted 4 years ago

Thank you Brian! We hope you continue to enjoy your Solar Panel installation! Best regards EEC Home Improvements

Posted 4 years ago

“The surveyor was friendly and helpful, and had some useful advice. The actual installation was carried out professionally and the team were polite and tidied up as they went along. Pleased with the end result.”

Helpful Report

Posted 4 years ago

Hi Nigel, Glad to hear you are happy with your installation. Thank you for the 5 stars review. Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us! Best regards EEC Home Improvements

Posted 4 years ago

“I am concerned that according to the website there has been no battery power for more than a month.”

Helpful Report

Posted 4 years ago

Hello Miss Wells, Sorry to hear you are having difficulties. A member of the team will be in touch ASAP to resolve your issue. Best regards EEC Home Improvements

Posted 4 years ago

“Everything went smoothly. Very helpful staff during installation. All questions sorted immediately. System running well and Feed in Tariff payment and reduction in bills works well”

Helpful Report

Posted 4 years ago

Hi Lorraine, Thank you for the 5 stars and the complimentary review! Your feedback is very much appreciated. Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us! Best regards EEC Home Improvements

Posted 4 years ago

“They did exactly what they said they would within budget. Very approachable. Great staff.”

Helpful Report

Posted 4 years ago

Hi Nigel, Excellent review! Thank you very much for the 5 stars. Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us! Best regards EEC Home Improvements

Posted 4 years ago

“From start to finish the whole process was carried out in an efficient manner. The fitting team were excellent, I would recommend EEC to anyone.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review Mr Goding and thank you for the 5 stars! Its always great to hear such positive feedback. Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us. Best regards EEC Home Improvements

Posted 4 years ago

“Nothing bad to say, but wished we had been provided with more information on the Optimise Immersion Control which was offered as an add on and installed by EEC. We have experienced problems!”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to post your feedback and for the 4 stars! Sorry you felt the information provided for the Immersion Control was lacking. Have the problems you experienced been resolved now? Please contact me via dave.morrison@eec-hi.co.uk if you need any assistance. Best regards EEC Home Improvements

Posted 4 years ago

“I was pleased with the service provided”

Helpful Report

Posted 4 years ago

Hello Barbara, Thank you for for the 5 star review, glad you were happy with the service. Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us! Best regards EEC Home Improvements

Posted 4 years ago

“If I were unhappy with the service, you'd have been the first to know! Very satisfied.”

Helpful Report

Posted 4 years ago

5 stars! Thank you very much! We hope you enjoy your new Solar PV system. Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us! Best regards EEC Home Improvements

Posted 4 years ago

“As I gave a poor review the last time I received a request like this I can only say that I have not had any service recently so am unable to comment on something I have not had. If I should have had some kind of service, something has not happened. This is the first contact from or about EEC since the last review I sent.”

Helpful Report

Posted 4 years ago

Hi Mr Freeman, Sorry to hear you felt moved to leave a poor review previously. May I ask if the reasons for this have been resolved to your satisfaction? If not please do not hesitate to contact me dave.morrison@eec-hi.co.uk Best regards EEC Home Improvements

Posted 4 years ago

“Excellent job very pleased with the product. Very efficient and friendly installers. Would highly recommend.”

Helpful Report

Posted 5 years ago

Hello Mr Haylett, Thank you very much for the kind words, 5 stars and recommendation! Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us! Best regards EEC Home Improvements

Posted 4 years ago

“Like many on this site I have found the after sales service poor, I have been waiting since February to get my system up and running completely it took 3 months for them to get the system for transferring power that was being exported to the grid, to go to my hot water system. This was supposed to happen after the battery was full and the system should then start exporting superfluous power to the immersion heater. I overheard the electrician fitting it say that their had been lots of problems with the kit but they still continue to fit them. Since finally getting it up and running I found all it does is drain my battery and doesn't seem to have any temperature control so when I get home from work on a sunny day I find I have little on the battery and scalding hot water. 2 months after reporting this I am still waiting for it to be resolved. One of the panels is not working and that has been since it was installed. When I try and get a date I am told they will contact me when someone is in my area which usually means they give you 2 days notice which has happened. I can't just drop everything at work, I have given them dates when I can be at home only to be told that no one is in my area. There doesn't seem to be any suggestion that actually they need to sort this. They are quick enough in getting paid but once they have your money customer service goes out the window. Very disappointing as I had hoped they were a reliable company given the shining reviews. That maybe because you have to be invited to give a review, which presumably they don't tend to invite people who they think might have a gripe. I had to request the opportunity to review this company.”

Helpful Report

Posted 5 years ago

“Generally everything progressed well from first contact. The only issue was that the installation date was changed several times and I was not always informed of this. However, the installation itself was very professionally done and the system is performing successfully.”

Helpful Report

Posted 5 years ago

EEC Home Improvements is rated 4.6 based on 491 reviews