EEC Home Improvements Reviews

Name: EEC Home Improvements
Address: 140 Norwood Road, Southport
Rating: 4.61

4.6 Rating 491 Reviews

92 %

of reviewers recommend EEC Home Improvements

Company Reviews

Questions

Metrics

4.6

Based on 491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

01704 539300

Email:

info@eec-hi.co.uk

Location:

140 Norwood Road
Southport
PR8 6EH

Write Your review

Tell us how EEC Home Improvements made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was easy, even during this difficult time. I was kept well informed of what was going to happen. The work was carried out professionally and, again, the work done and an explanation of the installation was given. James and his team worked diligently and made sure everything was cleared before they left.”

Helpful Report

Posted 3 years ago

“There was a minor fault with my granddad's magic box that stopped the water from heating. I contacted EEC on his behalf and they responded remarkably quickly, were incredibly helpful, attentive and couldn't have been more helpful if they tried. Special mentions and thanks to Alan, Ellie and Adam. Alan for talking me through what to do on the phone and contacting the relevant personnel, Ellie for keeping me up to date and arranging an engineer in a matter of days and Adam the engineer himself for being prompt, doing a good job and abiding by current pandemic regulations. Thank you again for an exemplary experience.”

Helpful Report

Posted 3 years ago

“I was very pleased with the service I received for the supply and fitting of solar thermal. After service is good too.”

Helpful Report

Posted 3 years ago

“Had a solar installation in the past 12 months - the information beforehand (we bought via a local council scheme) was really good, the two chaps who installed the equipment and initialised the system were excellent, worked very hard and were really pleasant. The system itself has been good, wish we had opted for a battery but were talked out of it. The only thing that let it down was the actual booking process. We had scaffolders turn up out of the blue when we had already booked in dates and times, so that we would have someone at home to meet them, and then the installation happened on a completely different day than we had booked. The documentation for the installation, and that needed to get the whole system accepted by the electricity company was delayed massively, some due to COVID, but also due to things not being followed up. We are there now though, 12 months down the line. Shame because the rest of the process has been really good and worth doing.”

Helpful Report

Posted 3 years ago

“Both installers were polite and friendly. Cleaned up nicely and altogether was a good experience. They were smiling despite the unpleasant weather conditions.”

Helpful Report

Posted 3 years ago

“Solar panels installed. They made a big blunder by not warning us that the scaffolding would touch the neighbour's property and indeed rely on it for support. They said the scaffolding might "encroach" on the neighbour's property, but that wording does not give an adequate indication of the extent of the encroachment. No actual damage was caused, but I think the surveyor was at fault for not warning us. They did apologise. There were other lesser mistakes and misunderstandings on the way, so I cannot say I was pleased with the installation process. There were some saving graces. On the day, the installers were polite, observed social distancing and left no mess. When problems arose before and after, staff were very willing to put things right and we were able to maintain a polite and friendly dialogue. Now it is finally installed, the equipment seems to be working well and in the early days, the output seems to be matching prediction.”

Helpful Report

Posted 3 years ago

“Hi - Should be 5 Star; as communications and information up to installation were excellent. The installation team were very good. So overall very good but just a couple of issues that downgrades to 4* 1. The scaffolding was unnecessary and just got in the way of the installation team. The roof runs off a large accessible balcony. The survey team said no scaffolding required and the installation team said it just got in their way and slowed them down. 2. The shine link monitoring system didn't work when the installers left (they said it would start working a couple of hours later - but it didnt). A couple of days later I rang the helpline. After 40 mins told someone would ring back - but never did. Two days later I rang again. I spoke to someone who was helpful although really just referred me to google (probably the right thing to do) . The key aspects was the App was not working & no light on the white dongle and only 2 lights showing on the shinelanbox. I had described this to the help line. Only by going through the complete manual did I work out that the dongle was not on - so I needed to take off the dongle and switch on the two hidden little switches that for some reason the installers had forgotten to do. It now appears to be working!!!”

Helpful Report

Posted 3 years ago

“Professional throughout. Installers very good despite difficult ( covid) circumstances”

Helpful Report

Posted 3 years ago

“Very good customer support, kept informed at all stages. Installation completed in one day. Now up and running.”

Helpful Report

Posted 3 years ago

“The team who put up the solar panels were on time, quiet, efficient and friendly. The scaffolders came on the days they said for putting up and taking down the scaffolding.”

Helpful Report

Posted 3 years ago

“Job started on promised date but dragged on a few days when it should have taken one afternoon. Install team polite and helpful. Scaffolding still in place a week after job completed. Very poor post-install communications regarding sale of excess electricity back to grid. I was promised helpful and useful information but in reality, I was simply told to "contact your electricity supplier". No response from EEC after requesting more info.”

Helpful Report

Posted 3 years ago

“We had a 16 panel installation with 6kw battery backup on our South facing slate roofed house. From the outset, the whole process worked extremely smoothly and happened much quicker than we had expected. The installation team worked really hard and into the darkness (mid January) to get it finished on the day. Their workmanship was very tidy and professional . Today we are generating our first power. I have no hesitation in recommending DEC without any reservation. Well done team !”

Helpful Report

Posted 3 years ago

“The installation team were very good and quick. It's a pity that office staff have so far been unable to provide all the correct paper work. This could be down to the Christmas break so we will have to wait and see.”

Helpful Report

Posted 3 years ago

“EEC installed solar panels to our house, from start to finish all aspects were explained to us and in language we ( senior citizens ) could understand. They were in constant contact as the project moved forward so there were no surprises along the way, even after the completion contact was maintained to ensure we were happy with everything. All in all a good job done by a good organisation. Thank you.”

Helpful Report

Posted 3 years ago

“We cannot fault EEC when they fitted our solar panels. We were kept well informed about what and when things were to happen, from the survey, scaffold erection, and installation. We had follow up phone calls to check we were happy with everything plus additional information via emails. The work was done efficiently and tidily. Now we are waiting for the much reduced electricity bill!”

Helpful Report

Posted 3 years ago

“Happy with the final result but there were several delays”

Helpful Report

Posted 3 years ago

“Went without a hitch. Very professional, helpful company.”

Helpful Report

Posted 3 years ago

“Good clean workers did a good job”

Helpful Report

Posted 3 years ago

“We cannot fault EEC home Improvements. Their communication was great throughout and they were very respectful on the selling front calling back when I had asked them to, months after, not bombarding us with phone calls and a hard sell. 10 out of 10 on all fronts this far in. They deserve to be a successful business as they put the customer first.”

Helpful Report

Posted 4 years ago

“installation carried out quickly, tidily and without fuss. site cleaned after.I am happy.”

Helpful Report

Posted 4 years ago

EEC Home Improvements is rated 4.6 based on 491 reviews