EEC Home Improvements Reviews

Name: EEC Home Improvements
Address: 140 Norwood Road, Southport
Rating: 4.61

4.6 Rating 491 Reviews

92 %

of reviewers recommend EEC Home Improvements

Company Reviews

Questions

Metrics

4.6

Based on 491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

01704 539300

Email:

info@eec-hi.co.uk

Location:

140 Norwood Road
Southport
PR8 6EH

Write Your review

Tell us how EEC Home Improvements made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very pleased with the service given and the neatness and tidiness of the work carried out.”

Helpful Report

Posted 4 years ago

“Whilst presumably legit because the scheme was in partnership with GMCA, almost every other element of this process made me question the legitimacy of the installers. They required a deposit to be paid for the pre-installation survey to occur but the contract sent post-survey stated that paying of the deposit constituted acceptance of the contract. Also, the timescale for paying the full balance was miscommunicated; it was stated in contract that we had 10 working days from receipt of invoice but on requesting an invoice several days after the work had been done, I was told they couldn't provide an invoice until they'd received payment. On challenging this, I was given 10 days from the installation to make payment rather than 10 working days from the actual receipt of the invoice. So far the panels are performing considerably less well than pitched at survey (though perhaps this is just the weather). The installers insisted that the panels did not require cleaning or maintenance despite all solar panel literature ever suggesting otherwise. The app given to measure performance is somewhat poorly formatted and unreliable. The work was performed 44 hours quicker than anticipated though so, as long as the performance improves, worth the hassle for the discounted rate.”

Helpful Report

Posted 4 years ago

Good afternoon, Would you like to contact me on dave.morrison@eec-hi.co.uk - If there is any issue with your installation we would love to resolve it for you. Best regards EEC Home Improvements

Posted 4 years ago

“Very impressed by the whole teams coordination and installation from Andy the Surveyor, Steve and Wayne roofer and Electrician, to Vicky in the Southport office. A great team effort all very courteous, and ready to help and explain the Solar system, They plan the system and execute in a very professional manner. Well done team. Regards Ron”

Helpful Report

Posted 4 years ago

Hi Ronald, Thank you for the 5 stars and glowing review! Your kind comments will be passed on to everyone involved, they will be delighted! Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us! Best regards EEC Home Improvements

Posted 4 years ago

“In general I was happy with the service. All the lads working were good, including the Initial surveyor and Quality Surveyor. My only problem was the scaffolding arrangements. The lads didn’t seem to know they were coming till the last minute. Even though very late they worked into the dark to complete. The weather was against the panel fitters so they turned up late. Again been fair they did ring to explain the situation. The fitting went easily over the late afternoon and following morning due to the high winds. The electrician was fine as well. The removal of the scaffold became an issue though. Again the scaffolding company said they had only just received the email when I rang to enquire as to what was happening. I eventually agreed with the company owner for the scaffold to be removed the following Monday. But on Thursday afternoon a team turned up to remove it. I explained to the scaffolder the situation and he was apologetic. Five minutes later he returned insisting the owner want it doing immediately. They did return on the Monday to remove and again were a good set of lads. My problem it seems was the owner. When I had tried to agree an am or pm visit all he could say was he was like parcel force and come when they can. Not acceptable in my view.”

Helpful Report

Posted 4 years ago

Hi Arnold, Thank you for taking the time to leave us your review. Very sorry to hear about the situation with the scaffolding, please accept our apologies for any inconvenience caused. Your feedback is very much appreciated and will help us to avoid similar situations in the future. We are however pleased you were happy with the installation overall, thank you. Best regards EEC Home Improvements

Posted 4 years ago

“Andy was pleasant, knowledgeable and explained the Solar Panel installation and operation very well.”

Helpful Report

Posted 4 years ago

Hello Ian, Glad to hear you found Andy helpful and knowledgeable. Thank you very much for the feedback and the 5 star review! Best regards EEC Home Improvements

Posted 4 years ago

“There was good and informative communication ahead of selecting solar pt fully up to date with planned installation topics. Once selected, we were kept up to date with progress and planned installation dates. On the day of installation the team turned up slightly ahead of time and worked continuously until completed. The site was cleaned after completion.”

Helpful Report

Posted 4 years ago

Hi Ian, Thank you for your 5 star review, it's much appreciated. We hope you enjoy your new installation! Best regards EEC Home Improvements

Posted 4 years ago

“All the team worked hard and efficiently, even though the weather conditions were unpleasant. It was necessary to come back to complete on the following morning because their previous job had overrun. They communicated very well with us and explained everything clearly. They were careful about the house and left everything neat and clean. The scaffolding teams were also excellent.”

Helpful Report

Posted 4 years ago

Hello Paul, Great! Thank you very much for the 5 stars and positive feedback! We are glad you are happy with the work carried out. Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us! Best regards EEC Home Improvements

Posted 4 years ago

“I have found EEC to be a very helpful knowledgeable company in the field of solar energy. They were very professional from sales to installation and commisioning. The fitting of the system was very efficiently executed and a very neat installation. Thank you. I highly recommend the company.”

Helpful Report

Posted 4 years ago

Hi Anthony, You are very welcome! Thank you for the fantastic review, we really appreciate your feedback. Best regards EEC Home Improvements

Posted 4 years ago

“kept informed at all times, came when they said they were coming, easy to get hold of if you need to talk anything through, house left clean and tidy when finished. would recommend.”

Helpful Report

Posted 4 years ago

Hi Jacqueline, Thank you for the great review, 5 stars and the recommendation! Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us! Best regards EEC Home Improvements

Posted 4 years ago

“The team of installers who fitted our Solar Panels on Friday 17th January2020 were excellent. A very professional 3 man team, everybody knew their jobs and got on with it. Very curtious called me sir until I insisted he call me by my first name. Everything was left clean and tidy when they left. Start to finish the process took about 3 1/2 to 4 hours. The 2 scaffolding teams, one of who erected the scaffolding and the other who dismanteld it were also on the ball. All ain all a very pleasing experience by 3 very professional teams. Please pass on my thanks.”

Helpful Report

Posted 4 years ago

Hi Derek, Great feedback! Thank you very much! We are glad you found the experience so pleasant. Your thanks have been passed on to everyone involved. Best regards EEC Home Improvements

Posted 4 years ago

“Everything was very good - fast, good value, minimum disruption during install. Only issue is that one solar panel partially blocks out a skylight we have in the roof...”

Helpful Report

Posted 4 years ago

Hi Al, Thank you for taking the time to leave us a review and thank you for the 4 the stars! Best regards EEC Home Improvements

Posted 4 years ago

“As far as I am aware the installation has been completed fully and on time by a helpful and competent team. The only problems have been a switch which failed and an apparently inoperative thermostat on the immersion heater (not the installers' fault I hasten to add). These faults will be rectified< I hope, in the next couple of days. The senior electrician Rory showed great attention to detail and fitted all the various components in the meter box outside : he has also made an additional return visit to re-site the PV box better in the airing cupboard”

Helpful Report

Posted 4 years ago

Hi Alan, Thank you for the review and feedback. Glad you're happy with the work so far. We hope you enjoy all the benefits of your new Solar PV installation. Best regards EEC Home Improvements

Posted 4 years ago

“My wifeI received excellent service and instruction. Thanks Ellie”

Helpful Report

Posted 4 years ago

Hi David, Thank you very much for the 5 star review! We hope you continue to enjoy your installation. Best regards EEC Home Improvements

Posted 4 years ago

“The admin is a disaster, the communications non existent, the customer service appalling. Keep well clear would be my advice.”

Helpful Report

Posted 4 years ago

Hi Nicholas, Very sorry to hear about your experience. If there is anything I can help you with please feel free to contact me dave.morrison@eec-hi.co.uk Best regards EEC Home Improvements

Posted 4 years ago

“Both of the guys on the installation team were courteous and friendly and made sure the panels and associated electrics were fitted with care and minimum disruption. Panels, inverter, switches and cabling have all been neatly placed and were generating power by the early afternoon on installation day. The scaffolding was erected and removed on the specified days so everything has run pretty smoothly.”

Helpful Report

Posted 4 years ago

Hi Howard, Thank you for the fantastic feedback and 5 stars! Great to hear everything went smoothly and you are up and running. Please don’t forget to take advantage of our referral scheme also, should you wish to recommend anyone else to us! Best regards EEC Home Improvements

Posted 4 years ago

“system working well despite the weather”

Helpful Report

Posted 4 years ago

Hi John, Thank you very much for the 5 star review. Pleased to hear the system is outperforming the weather! Best regards EEC Home Improvements

Posted 4 years ago

“The whole process was carried out efficiently even allowing for poor weather at the tme of installation”

Helpful Report

Posted 4 years ago

Hi Paul, Thank you for the 4 stars and positive review! We hope you are enjoying your Solar PV system and continue to reap the benefits! Best regards EEC Home Improvements

Posted 4 years ago

“Very pleased with the installation which was quick clean and efficient. The only problem encountered was that the scaffolding was installed without me being advised when. It was fortunate that I was in to move the cars!”

Helpful Report

Posted 4 years ago

Hi Peter, Thank you for the 4 star review! Glad you were happy with the installation and thank you for the feedback regarding the scaffolding, much appreciated. Best regards EEC Home Improvements

Posted 4 years ago

“To whom I may concern we have not had a solar inspection done recently this is the first of us hearing any thing yours sincerely MR&MRS I ROSE”

Helpful Report

Posted 4 years ago

“EEC installed solar panels for us. We were very impressed with their professionalism and speed of service. All of their installers and admin staff were a pleasure to deal with and we are extremely happy with the finished product.”

Helpful Report

Posted 4 years ago

Hi Mark, Glad to hear you are so happy with your installation and thank you for the 5 stars! Best regards EEC Home Improvements

Posted 4 years ago

EEC Home Improvements is rated 4.6 based on 491 reviews