EEC Home Improvements Reviews

Name: EEC Home Improvements
Address: 140 Norwood Road, Southport
Rating: 4.61

4.6 Rating 491 Reviews

92 %

of reviewers recommend EEC Home Improvements

Company Reviews

Questions

Metrics

4.6

Based on 491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

01704 539300

Email:

info@eec-hi.co.uk

Location:

140 Norwood Road
Southport
PR8 6EH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service for EEC Home Improvements was excellent. The advice given to begin with was spot on and honest. The installation was efficient and completed to a high standard.”

Helpful Report

Posted 5 years ago

“Our solar system was installed in January. With it, we had an immersion controller to divert excess power to the water heater. As time went on and we moved into the unseasonably warm spell in February it became apparent that the water heater system was not functioning so I contacted EEC and reported the problem.. It is now nearly May and nothing has been done! Despite numerous phone calls and emails no-one is responding other than telling me that they are aware of the problem and that someone will get back to me and arrange a visit. How long do I have to wait? I have not really made a fuss and have relied upon the company's professionalism to remedy this situation, but it now seems that I am being taken for a mug and they have no interest in customer support. I must say I am very disappointed. They were very quick to ask for my payment which they received within minutes of the installation being completed, but the are not quite so quick when it comes to sorting out customer's problems. I am very reluctant to post poor reviews as I was always told "if you can't say anything nice, don't say anything at all!" In this instance I have no choice. I am hoping that EEC redeem themselves soon and sort my problem out, but I'm not holding my breath!”

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Posted 5 years ago

“Having had solar panels fitted through EEC I would be very happy to recommend this company. Clear communications, well organised and a very professional and good quality service.”

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Posted 5 years ago

“Very efficient service.”

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Posted 5 years ago

“Excellent service and very courteous installers who explained everything and answered all and any of our questions.”

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Posted 5 years ago

“Excellent work. All staff very helpful. System working well. Took a while to get the scaffolding removed however.”

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Posted 5 years ago

“Surveyor and installers arrived on time. Installers neat and tidy. Explanation of system good. EEC staff always able to answer any questions and did actually sort out problem with my Electricity supplier immediately. Staff very friendly and helpful.”

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Posted 5 years ago

“Lower electricity Bills”

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Posted 5 years ago

“No problem at all.”

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Posted 5 years ago

“Installers were polite, neat and professional. Work seems to be of a high standard and PV panels were working immediately.”

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Posted 5 years ago

“The team who fitted our PC were very professional, knowledgeable and tidy. They did a very good job hiding wires and installing internal equipment. Scaffolding was up for too long and communication around the fitting was lapse.”

Helpful Report

Posted 5 years ago

“I had a very good experience with the installation of my solar panels by EEC-HI.I found them very well organised. I was kept informed in every stage of the process. The team were very competent, considerate and friendly. I think the quality of work and products is very high. I am really pleased with my solar panel system.”

Helpful Report

Posted 5 years ago

“The installation went well, however organising the work wasn't very good. We were advised when the scaffolders would be arriving, so took a day off work, but they didn't arrive. When I chased EEC they said they would give them a call and get back to me, but never bothered to call back. Got the feeling that admin were booking appointments in without talking to the installers, which meant they couldn't possibly meet the demand.”

Helpful Report

Posted 5 years ago

“We were very pleased with all EEC's work: the quotation and supplying information when we requested it; the surveyor and installation team, who were all pleasant, efficient and very helpful; and the admin for efficient and friendly guidance with the application form. We would not hesitate to recommend EEC-Solar for photovoltaic systems. We look forward to enjoying the benefits of having ours.”

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Posted 5 years ago

“Everything was done speedily and efficiently, and I found the support team very helpful.”

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Posted 5 years ago

“Panels up & running; very helpful & friendly customer service & patience in waiting for me to get the money in place to pay for the installation (which I have now)”

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Posted 5 years ago

“Scaffolding was erected on time as promised, 2 broken tiles but this was rectified later. Solar panel installation team were excellent. They were efficient, friendly and professional. They took great care around the property and the finished product was very neat and tidy. Every effort was made to meet our requirements with regard to cable siting etc. Very well done and many thanks. The scaffolding remained with us for 2 weeks but was removed with care without further incident. On the whole, a very good job.”

Helpful Report

Posted 5 years ago

“Kept me extremely well informed throughout.”

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Posted 5 years ago

“My solar panels are now finally installed, but i did have to put in a formal notice of complaint as to how the office has handled my installation. My install date was changed 4 times. On the first occaisions I had taken the day off work to wait at home and was only told on the day. I was called several times to rearrange and on the final time i was asked if I could move my installation from the morning to the afternoon. When I explained that i had been assured that there was a put a note on my file stating my time was not to be moved again, and that I had booked the morning off work so at such short notice I couldn’t change it, the lady I spoke with assured me not to worry and that they would be there first thing Monday morning as planned. As it happened, they did not arrive until 2pm. I called the office twice that morning and was told they had been delayed but were en route and would be with me within 30 mins to an hour. (clearly they had not even left when I phoned earlier but I was fobbed off). When they finally arrived at 2 to find me slightly disgruntled, they were surprised as they told me they had been booked on a job in Ipswich during the morning so had never even planned to come to me for 8am. I would have preferred it if the person I spoke to in the office had been honest with me and just told me that she had to move the appointment, rather than pretending that she hadn’t moved it and then making me wait in all morning and have to furthermore arrange to also take the afternoon off work at the last minute. I have no complaints about the fitting team themselves, they have done a great job and were all very nice guys. I did get my documents quickly following installation, although i'm still waitinf for the scaffolding to be taken town (over a week and a half later - it has now been up for several weeks).”

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Posted 5 years ago

“Quick and efficient. Proffesional installation.”

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Posted 5 years ago

EEC Home Improvements is rated 4.6 based on 491 reviews