EEC Home Improvements Reviews

Name: EEC Home Improvements
Address: 140 Norwood Road, Southport
Rating: 4.61

4.6 Rating 491 Reviews

92 %

of reviewers recommend EEC Home Improvements

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Metrics

4.6

Based on 491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Phone:

01704 539300

Email:

info@eec-hi.co.uk

Location:

140 Norwood Road
Southport
PR8 6EH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went according to plan: scaffolding arrived when planned and was erected quickly. It was removed very soon after the installation of the solar panels and dismantled even quicker. The whole installation was on time and went smoothly with no mess or damage to property.”

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Posted 5 years ago

“This was a very disappointing experience. Both of our agreed times & dates for scaffolders were not met; no warning was given: we waited in all day & received telephone reassurance workers would still arrive. Nobody did, so we wasted a whole day in vain. Weather had been perfect. We then had to wait another ten days for a second appointment. Workers didn't arrive at the agreed time, and another series of phone calls brought the belated arrival of the installers mid-afternoon. By this time it was dark, the system couldn't be tested, and they rushed away without explaining how to use the system, esp. the monitoring dongle. Scaffolders didn't keep to their appointment time, and rushed off before we noticed the damage to our roof (roof tile broken leaving a hole to the elements), and shattered paving slabs, plus an incomplete & 'bodged' cable installation on our outside wall. Many phone calls & e-mails & missed appointments were required until a poor repair of our damaged brick, a new tile (which we had to supply!) replaced on roof, while it was over two months until our paving slab was replaced. We still await remedial work on our monitoring dongle, despite endless e-mails & phone calls & unfulfilled promises...”

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Posted 5 years ago

“Very happy with product and service”

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Posted 5 years ago

“Installation was good with prompt service on the day of installation. However we have had a problem with connecting to the Data Logger WiFi Stick which reported approximately a week after installation and are still waiting for the problem to be sorted.”

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Posted 5 years ago

“EEC's staff are very polite, professional and helpful. I'm very happy with their service and the solar panels work very well since the installation. I definitely recommend EEC to all my friends for their good and professional service.”

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Posted 5 years ago

“Very professional and helpful company.”

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Posted 5 years ago

“Thomas and Mark did a great job in a very pleasant and helpful manner. Very please with the whole job.”

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Posted 5 years ago

“Really efficient and helpful. Had solar panels installed and all went well. Their admin was excellent and phone assistance on the ball. No complaints!”

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Posted 5 years ago

“Avoid at all costs. Get your deposit money back ASAP. Please read the facts and take your business elsewhere. Various Health & Safety risks, poor workmanship and horrendous or non existent customer service. I wouldn't score them 1 star but had to give them something to write the review. 1. We struggled to get a survey date suitable to us, as EEC Solar try to carry out all their work in one area at one time, so survey times are what suits them, not the customer. 2. Site Surveyor arrives and is inexperienced, the plan was roughly written out in biro on a notepad, very confusing with several things crossed out and rewritten. I’m sure a 7-year-old could have supplied more information to the install team. In casual conversation I find out it’s the surveyors first day with the company. 3. The surveyor was also unable to correctly use the IPad that EEC Solar had supplied, therefore couldn't upload the sketchy info. When he left install info was extremely limited. 4. Scaffolding arrives, separate contractor and they were fine. 5. Install date agreed, but again it was what was suitable for the company, not the customer. 6. Install team arriving with little to no information as to what is required from the poor survey info, I had to explain to them on the day. 7. A lot of the time they were discussing things in my property they weren’t speaking English so it was impossible to understand what they were talking about. 8. They struggled to run the cables, they also seemed very inexperienced. When I did speak to them I found out it was also their 1st day with the company! 9. The electrical inspector arrived during the install and at that stage he pointed out a few things that weren’t being carried out correctly, he gave the install team advice, but they ignored it. He was very honest and genuinely a credit to his trade (one of the few plus points). 10. I’m no expert, but even I knew they were breaching several health and safety rules during their time at my home. With possible risk of fire, fatal electric shock, or both. 11. At the end of the install I was invited to view the panels on our roof, I pointed out that they looked uneven and were untidy and I was told that it was due to my old roof joists? I had never seen any other solar panels looking so uneven whether it was on new or older properties. 12. I was appalled as they looked like domino's thrown haphazardly on to a sand pit. 13. There was very little explanation as to how anything worked and then they left. 14. The electrical inspector returned and pointed out lots of install faults and also informed me that the spacing of the solar panel roof rails was incorrect and would cause the panels to suffer micro cracking over a period of time due to flexing. 15. The electrical input supply from the grid was left loose and unsecured, with the corner broken off, isolators were unmarked, AC/DC cabling that should have been run through separate trunking had been run through the same trunking. The Invertor was mounted incorrectly, with the paper fitting instructions still left stuck on the back. He explained that these should have been removed as it increased the risk of fire. 16. Various cables were left unclipped, so there was risk of them accidentally being caught and pulled out. 17. After several calls to the company with hundreds of promises of return calls that never happened the install team finally returned to straighten the solar panels. They fitted some extra clamps which has basically bent the panels further to level them up, but again this has increased the chance of the panels cracking. In layman’s terms it’s like trying to bend or twist a large LED TV, you just wouldn’t even try it. 18. I’ve lost count of how many times I’ve called EEC Solar and even speaking to Jen the manager, their level of customer service is honestly without doubt the worst I have ever experienced. No return calls, lies and hollow promises. 19. While we have waited for an eternity for them to correctly put their mistakes right, we’ve had to have scaffolding left at our property in the hope that they would return. It's now been there for 2 months. 20. I debated for some time about leaving a negative review as I still wanted the poor workmanship rectified but now I have decided it’s easier to tell other people to avoid this company like the plague, and I’ll take them to court to get my money back. 21. They’ve taken on more work than they can cope with due to the government cut off point of March 31st 2019 and this has obviously meant their customer service is now just atrocious and non-existent. 22. Their only concern is rushing through installs with poor workmanship, health and safety risks and shortcuts. Not concerned with customer satisfaction or reworks as there is no money in returning to a job to put things right, but plenty in carrying out another installation, no matter how bad it is. As consumers we've honestly tried to be patient and reasonable but its just hopeless. Please read this and take note. We are not people that continually complain, in fact we never do, but we are really worried other people will suffer in the same way with this dreadful service. It’s an extremely large expense and their service is simply awful. Please look for another company and take your business to a company that cares, not one that has bitten off more than they can chew and now the customer is the one that suffers. We really hope you take notice of this review and avoid this terrible service.”

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Posted 5 years ago

“I cannot believe I am looking at the same company. The installation was completed on 9th February 2019 having been rescheduled from the 8th due to bad weather. The install team arrived at 10.30 and left site at 21.00 The late completion time meant that I could neither see the installation in daylight or a functioning PV solar system. On the weekend of 9/10 February Solaxcloud.com was in outrage. I managed to connect to the the Solax system via an iOS app on the 10th February 2019 this showed some activity and continues to do so. On the morning of 10th February I received an email from Tigo systems. I followed the instructions and created a user profile. The Tigo site is showing that I do not have an installation. The Tigo device at my premises presented as a WiFi network connection on the 9th February, this had gone on the morning of the 10th February and has not been seen again. I had been advised by the installation operators that the Tigo and Solax systems would spring to life on Monday 11th February, that everything would be fine then, that I would receive a call from the team in the office to talk me through the system. None of that has happened. Asides from a failure to provide a functioning system, an explanation as to why it is not working or a process of rectifying the electrical faults the physical installation is well below any acceptable standards of a professional installer. Multiple instances of lose cables are strewn across the roof area. This is an area that has both wildlife and domestic cats. To leave lose cables on show is unprofessional. Over 50 hours I have sent multiple emails, Twitter messages and a telephone call. I have emailed the MD and messaged through LinkedIn. 24 hours ago I was promised a 'call back' from their switchboard. Still nothing. Here are the photographs of the installation: https://twitter.com/wirralcoverup/status/1095323456823021568 I believed the reviews on this site. My experience is telling me something very different”

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Posted 5 years ago

“I had PV panels installed. Good competitive quote. Clear information. Installation done promptly and fast. Excellent follow-up service and help (when needed) with submitting application for Feed in Tariff to my supplier: this part is not totally straightforward - masses of references and numbers required - but the email sent by EEC customer support after the installation explains everything clearly and provides all the relevant documents. Impressive. Now all that remains is for the scaffolding to come down but EEC don't have music control over that.”

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Posted 5 years ago

“Arrived on time. Worked all day. Friendly and helpful. Hope the lads enjoyed their day- - we enjoyed their company!”

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Posted 6 years ago

“Very quick, efficient service from pleasant, polite people.”

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Posted 6 years ago

“We had solar panels fitted about two years ago. We are very satisfied how the whole system works. And have reaped the benefits of decent payback when we send our readings in. Thank you for doing such a good job EEC.”

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Posted 6 years ago

“The team worked hard in adverse weather conditions to ensure that the job was completed well.”

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Posted 6 years ago

“Any problems there fix as soon as possible.”

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Posted 6 years ago

“Product does what I was told. Installed promptly.”

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Posted 6 years ago

“Very happy with the service provided by EEC. From the Technical Engineer to the Installers and administrative staff have all been great.”

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Posted 6 years ago

“An excellent service by very friendly and professional staff from the initial quote to the solar panel fitter and the electricians. Thànks very much.”

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Posted 6 years ago

“Had solar panels quoted and installed 6 months back and the process was hassle free. The company was also caring enough to call in to check that everything was in order a week after in the installation was complete.”

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Posted 7 years ago

EEC Home Improvements is rated 4.6 based on 491 reviews