Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.07

4.1 Rating 575 Reviews

74 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 28th February 2022

Freddie Chong

Eezee Pte Ltd 5 star review on 7th February 2022

Anonymous

Eezee Pte Ltd 5 star review on 26th January 2022

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Eezee Pte Ltd 5 star review on 2nd January 2022

Phan Bunthoeun (E-Power House Co Ltd)

Eezee Pte Ltd 5 star review on 30th September 2021

Yuanita (PT BINTANG ANUGRAH SAMUELRENO)

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“what i like : 1. the price , very competitive 2. the delivery packing super neat what i less like: 1. there is a notification on ticket inquiries every time i lodge the inquiry. 2. no confirmation on delivery status upon placing an order 3. remove the ticket confirmation every time we send an email. 4. the delivery abit slow”

Helpful Report

Posted 2 years ago

Dear Magdalene, Thank you for sharing your experience with us, these are insightful and will ensure to give you a much smoother experience moving on. Regarding the notifications, we would like our customers to be informed and also keep track of which ticket is for what inquiry. Meanwhile, for the 2 notifications post inquiry resolution, I made some changes hence, we should be able to see some improvements. Furthermore, as we are starting to go back to the new normal, the logistics crisis is still a challenge in which we are putting all our best efforts to cut down on ETA. Rest assured, all feedback is well aknowledged and improvements are underway. Thank you for your patience, stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Response times were good and communication clear and apprpriate”

Helpful Report

Posted 2 years ago

Dear Steve, Thanks for sharing your experience with us. We're pleased that you had a wonderful experience using Eezee. We're looking forward to your next purchase and if you encounter any challenges, or have any questions about our listings, do not hesitate to reach out to the Customer Success Team and we'll be more than happy to support you. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Very confuse, 1 item different price, no update,”

Helpful Report

Posted 2 years ago

Dear Hun Tian Chour, Thank you for sharing your feedback. We apologize for any inconvenience caused by this and would like to inform you that we reviewed the last ticket you had with the Customer Success Team and we were able to advise on the next steps. As additional support, one of my CS Lead was trying to get in touch with you to help further explain and resolve. We sent you an email, kindly advise your most convenient time so we can sort this out the soonest. Thank you for your patience and understanding. Stay safe and have a pleasant evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Good Customer Support.”

Helpful Report

Posted 2 years ago

Dear Eric, Thank you for sharing your experience with us. We are pleased to know that the Customer Success Executive was able to help you to your satisfaction. We will uphold and ensure you get the best customer support experience! Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“The website don't allows me to see if the items was delivered yet, and the email for enquiry is not valid. My enquiry was bouncedback. N best part is instead of delivering to the mentioned address, it was sent to my place n I need to deliver to the actual location myself. But at least I got what I wan.”

Helpful Report

Posted 2 years ago

Dear Juvinia, Thank you for taking my call earlier and I apologize for any inconvenience caused by this. We will ensure all mentioned challenges get addressed. Appreciate the time taken to discuss this with me. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“The system can't capture customer own purchase order reference. Overall are all good.”

Helpful Report

Posted 2 years ago

Dear Evelyn, Thank you for sharing your feedback. In line with viewing your own PO reference, do stay tuned as we work towards some improvements with the relevant internal teams. We appreciate your patience and understanding on this. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“customer service only replied my colleague email and ignore my email. After place order, CS was committed wrong delivery date and cause us delayed on our product schedule to customer.”

Helpful Report

Posted 2 years ago

Dear Yeok Mei, Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused, we were unable to respond right away since the email was sent outside our business hours. We responded first thing the next morning to give you an update about the delivery. Meanwhile, we understand that a delivery window of 3-7 working days might be a stretch but upon checking, we are within the delivery timeline and will use this feedback to revisit how we can improve and better serve our dear buyers like you. Thank you for your patience and understanding. Have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“glad that I could track all my orders in one place. I just place my order and eezee just does the rest of the job. I just need to wait for the delivery of the items. the whole transaction was a breeze”

Helpful Report

Posted 2 years ago

Dear Wynne, Thank you for sharing your experience with us. We aim to make the buying experience seamless hence, we will work harder to give our dear buyers a much Eezee-er and delightful experience as we continue to grow. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“The delivery and lead time is very fast and very efficient. Keep it up. Hope that more choice can find inside”

Helpful Report

Posted 2 years ago

Dear Sir/Ma'am, Thank you for sharing your feedback, this means a lot to us and we will strive harder to get more choices for our dear buyers like you. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Everything is good. Fast delivery too, Thank you so much.”

Helpful Report

Posted 2 years ago

Dear Vyvyan, Thank you for sharing your experience with us. We are pleased to know you had a wonderful experience using Eezee. If you need any support or assistance on your next purchase, you may reach out to the Customer Success team and we'll be happy to help. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Superb service!”

Helpful Report

Posted 2 years ago

Dear Robert, Thank you for the feedback. We're pleased that everything went well and had an excellent experience using Eezee. Should you require any assistance on your future orders, please do not hesitate to reach out to the Customer Success team. Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“unexpectedly fast delivery”

Helpful Report

Posted 2 years ago

Dear Ren Lee, Thank you for the feedback. We're happy to learn you had an excellent experience using Eezee. Should you require any assistance on your future orders, please do not hesitate to reach out to the Customer Success team. Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“I have a few incidents, where the items we ordered turn out to be not what we expected, either there was some differences or some part missing, and the previous last order I had, there was no Product Description at all, so in general we take it in logical sense, eg, for a huge beach umbrella, its logical to come with a complete set with a stand. However, the delivery came without any stand, and this does not make sense for customer to use without a holding. The agent then informed that vendor offer a separate purchase for a stand?? This is ridiculous. Anyway the agent managed to solve this issue by complement the missing part to us. So I suggest perhaps in future, to make sure the product offer is a complete set and as accordance to what we see is what we get, and not to deviate.”

Helpful Report

Posted 2 years ago

Dear Eileen, Thank you for the feedback and we apologize for the inconvenience this may have caused you. Meanwhile, this was brought to my attention and I'm very pleased to know that we're able to turn around your experience. Your feedback will be shared with our supplier to avoid future similar confusion and will have the listing and product description updated. Should you require any support and assistance, please do not hesitate to reach out to the Customer Success team and we'll be more than happy to help. Thank you for your understanding and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Rubbish. Order item A, item Z comes. 1 week later the idiotic mistake is still not resolved.”

Helpful Report

Posted 2 years ago

Dear John, We are sorry to hear about what happened. We will pass the information to our courier to ensure this won't happen again in the future. Meanwhile, we highly appreciate the time you took to speak to one of my colleagues to help sort this out. Once again, thank you for reporting the incident to us and giving us the chance to make it right for you. We are committed to providing our buyers with the best possible experience when using Eezee. Thank you and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“I appreciate that their customer service was very reponsive to my queries and was able to confirm the availability of the product I bought. Thanks Eezee team!”

Helpful Report

Posted 2 years ago

Dear Charlotte, Thank you for taking the team to share your feedback, we are pleased to learn about your experience and how well you were taken care of by the Customer Success Team. This makes us happy and motivates us to uphold the same level of service. Do not hesitate to seek assistance and support on your next purchase. Thank you and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Item was received timely and in good condition. Notifications was received promptly too.”

Helpful Report

Posted 2 years ago

Dear Simon, Thank you for taking the time to write us about your experience. We are pleased to know that everything went well and this makes us delighted. Do not hesitate to reach out to our Customer Success Team, should you require assistance and support in the future. Thank you and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Item prices is ok but delivery cost is too high.”

Helpful Report

Posted 2 years ago

Dear Feroz, Thank you for your feedback. We hope to give our dear buyers better pricing in delivery as we move forward and improve our current processes while gaining more volume to work out with our delivery partners. Thank you for your patience and understanding, have a pleasant day ahead. Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“The delivery time and the item is not damaged just its own packaging . It just there’s no protection on the rim of paper nevertheless all okay.”

Helpful Report

Posted 2 years ago

Dear Eunice, Thank you for writing back to us with your feedback. We are glad that the order arrived without any damage/s and delivery was on time. Meanwhile, we will share your feedback with our seller since delicate items should have some sort of protective packaging to avoid damage or wrinkles which normally causes printers to have a paper feed or paper jam. Once again, thank you for the feedback and we're excited about your next purchase with us! Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Very quick and reliable. Items required are mostly available in good prices. Some of the items may need to expand on the specifications. For example i was looking for platform ladder, some have very detailed specs which was good. some didnt have where i have to search the web to retrieve it. If all the specs could be readily available will be so much easier.”

Helpful Report

Posted 2 years ago

Dear Vijay, Thanks for sharing your feedback. I completely agree to your point and will share this with our internal teams for enhancements. We aim to give ease of access when shopping with Eezee and standardizing and giving full product specifications will truly help make things easier for our dear buyers like you. We will sort this out and ensure we provide a better and much more Eezee-er buying journey in the future. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Faced a long lead time that had interrupted production flow. Please find ways to reduce lead time.”

Helpful Report

Posted 2 years ago

Dear Charles, Thank you for sharing your feedback. We are aware of the situation and apologize for any inconvenience caused by this. We are currently looking for a supplier with an alternate solution for us. Your dedicated Customer Sucess Executive will be in touch and will keep you up to date. Thank you and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

Eezee Pte Ltd is rated 4.1 based on 575 reviews