Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.07

4.1 Rating 589 Reviews

74 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 589 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivery slowly.”

Helpful Report

Posted 1 year ago

Dear Jerry, Thanks for sharing your feedback, we are closely working with our delivery partners and will ensure to improve the experience moving forward. Thank you for your continued patronage and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 11 months ago

“Updated the status of item quickly to seek for permissions”

Helpful Report

Posted 1 year ago

Dear Jing Yu, Thank you for sharing your feedback. We always ensure to keep our dear buyers informed regarding the status of their order/s. For any help and support, kindly reach out to the Customer Success Team and we'll be happy to assist you anytime. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“The delivery is faster than expected for the products we ordered. Keep up the good job!”

Helpful Report

Posted 1 year ago

Dear Joyce, We're thrilled to know that you got your order faster than expected. We aim to always exceed our customer's expectations and make every interaction a delightful one. Please do not hesitate to reach out to the Customer Success Team, should you need any help and support for your future orders. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“I enjoy having business with your Senior Customer Success Executive Miss Ansherine Gaspar. She is professional and responsive to our enquiries. P.S. Please kindly take note that our company name changed from Shell Eastern Petroleum (Pte) Ltd to Shell Singapore Pte. Ltd. with effect from Apr 2023.”

Helpful Report

Posted 1 year ago

Dear Debby, We're happy to know that Ansherine was able to make a delightful experience serving you. Meanwhile, we already updated our system with the updated company name. We appreciate the heads up. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“It will be good to timely update us the delivery date for each items within the same PO, as different items may come from different vendors hence delivery dates differ within the same PO, to avoid confusion as much as possible, as we need to keep track clearly of each items received, and lead time for those not received.”

Helpful Report

Posted 1 year ago

Dear Eileen, Thank you for writing back to us to share your feedback. We acknowledge that this is an area of improvement and we're closely working internally together with our sellers to ensure we get these information across to our dear buyers timely for better tracking and monitoring. On the interim, we will ensure that our dedicated Customer Success Executive will always be available to answer all your enquiries. We appreciate your patience and understanding while we work towards improving our current process to better serve our customers in the future. Thank you and have a pleasant day ahead! Sincerely. Eezee Customer Success Team

Posted 1 year ago

“always fast respond and professional. Some product price is better than other vendors.”

Helpful Report

Posted 1 year ago

Dear Jordan, Thank you for writing back to us and sharing your experience. We always aim to respond timely to our dear customers as we greatly value your time and will ensure to uphold this level of commitment every time you reach out to our Customer Success Team. Thank you and have a pleasant day ahead! Sincerely, Customer Success Team

Posted 1 year ago

“Best Service”

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Posted 1 year ago

Dear Sasithorn, Thank you for writing back to us. We take pride in delivering a delightful experience for our dear customers like you. Stay safe and have a pleasant day ahead! Sincerely, Customer Success Team

Posted 1 year ago

“Buyer should be more pro-active in soucing products. Price had been increasing upwards whenever a product is requested as high as 20% Every time feedback only incurred more cost and longer lead time for buyer to search for the product. sometime, buyer also do not know what they have inside EEZEE platform.”

Helpful Report

Posted 1 year ago

Dear Gerald, Thank you for taking the time to provide us with your feedback. We acknowledge this and we are working closely with our suppliers. As we continue to observe fluctuation in prices, our suppliers at times cannot guarantee that they will be able to hold the price for an extended period of time hence, we are working on a fix to better serve you and do stay tuned as we sort this situation for our dear buyers like you. Thank you for your patronage and have a wonderful day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“Great Service by Mr Fuad Mubarak, swiftly coordinate the items to be delivered best accordance to customer's request.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for sharing your purchase experience with us. We are glad that our agent has been able to swiftly arrange the delivery of your order at best accordance with your request. Looking forward to assisting with your next purchase. Have a great day ahead & stay safe. Regards, Eezee Customer Success Team

Posted 1 year ago

“Great customer service to ensure one ordered the right items.”

Helpful Report

Posted 1 year ago

Dear Colin, We are pleased to know that we're able to support you with your buying needs. We're equally happy that our Customer Success Team was able to answer and support you with your questions. For any enquiries regarding availability or alternatives, kindly reach out to enquiry@eezee.com.sg and we'll always be happy to serve and assist you. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“Hi, You've an enormous product scope but the problem is the delivery time, please check and update your process on how you can expedite or shorten the delivery time. Especially for us that we're in the marine industry, mostly we need products on urgent basis.”

Helpful Report

Posted 1 year ago

Dear Manny, We appreciate the time taken to give us this feedback and thank you for writing to us. We understand that in most cases you will need the products urgently and we normally can support the turn-around time (TAT) as long as it's ex-stock. There are cases where we had to import other items but this usually comes with lead time and we apologize for any inconvenience caused by this. What we can offer as a workaround is to reach out to enquiry@eezee.com.sg and let us know which items/products you intend to buy on a recurring basis so we can check with our supplier/s and stock up to bridge the gap on TAT. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“GOOD SERVICE”

Helpful Report

Posted 1 year ago

Dear Prabhakaran, Thank you for your feedback. We are pleased to know that you had a delightful experience buying from Eezee. Please do not hesitate to reach out to the Customer Success Team if you need support and assistance and we'll be more than happy to help you. Thank you and have a pleasant evening ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“Can you prepare the stock of pilot H325 sharp pencile with various color? And Eezee's customer service is very wonderful I experience never before. thanks!!”

Helpful Report

Posted 1 year ago

Dear Ko Kwangsik, We are glad that you had a wonderful experience on your first purchase with us. Kindly reach out to enquiry@eezee.com.sg so we can help check with our suppliers regarding various colors as well as to give more options to choose from. Looking forward to hear from you! Stay safe and have a pleasant evening ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“Items arrived in good condition. Best price in town. But delivery took 2 weeks.”

Helpful Report

Posted 1 year ago

Dear Victor, Thank you for taking the time to write to us. We acknowledge that your order delivery time could be improved and we apologize for any inconvenience cause. We will take this a learning experience and do things better next time around. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“First time purchase from Eezee, when quoted, they stated is ex-stock subject to prior sale. Once we confirmed order, they need 3 - 7 working days to check the stock. It's really not acceptable as our customer is urgent need the item. At the end the seller email item no stock and counter offer alternative item.”

Helpful Report

Posted 1 year ago

Dear sir/madam, Thank you for sharing your feedback. We will take this as a learning experience and pass on the feedback to our supplier to avoid similar situation/s in the future. We understand that as a customer anything urgent might disrupt an operation or task from your end and we sincerely apologize for any inconvenience caused. We strive to make our dear buyers to have a delightful experience hence, we will ensure that this feedback will be shared to our suppliers for process improvement and ensure this won't happen again in the future. Once again, we appreciate your feedback and wishing you a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“Great service and delivery. Pleased to get what I was looking for.”

Helpful Report

Posted 1 year ago

Dear sir/madam, We’re happy to hear about your wonderful experience using Eezee. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We will strive harder to ensure we maintain and continuously meet your expectations. Looking forward for your next purchase! Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“price is 10% higher that wholeseller. B2B platform suppose to have the benefit of eliminating all the middleman and thus lower cost to buyer. Do not seem to be the case.”

Helpful Report

Posted 1 year ago

Dear Eng Ham Lee, We appreciate your feedback and we apologize if you find some of the pricing not competitive. In efforts to help you with your requirement/s that's within your budget, please reach out to enquiry@eezee.com.sg. We'd love to hear from you and help you out. If you're looking to purchase certain item/s with a specific budget in mind, our Customer Success Team can help source for an alternative offers that's within your budget range. Looking forward to hear from you! Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“Eezeeのjillさんは、納期に問い合わせに対して、大変貢献して頂きました。ありがとうございました。しかし、納期について、なかなか売主と確認出来なかったことは大変残念でした。今後、その改善がされることを、とても願っています。”

Helpful Report

Posted 1 year ago

Dear Arima 様, いつもお世話になっております。弊社にご意見をお寄せいただき誠にありがとうございます。岩井様の注文に関しましては、卸売業者がご注文を当社の倉庫に配送されるまで待つ必要があったため、配送の詳細に関しましては大変申し訳ございませんがすぐにお伝えすることが出来かねますのでご了承くださいませ。御社に多大なご迷惑をおかけしておりますことを､心よりお詫び申し上げます。また現状、卸売業者と協力しており将来的にはシステムが確実に改善されるよう努めてまいります。また、その他のご不明点やお困りのことがございましたら、ご遠慮無くいつでもお問い合わせくださいませ。ご不便をおかけ致しまして誠に申し訳ございませんが、何卒よろしくお願い致します。 Sincerely, Eezee Customer Success Team

Posted 1 year ago

“I had an excellent experience dealing with Eezee Pte. Ltd. on my recent purchase. Your staff from the Business Development team did all things possible to accommodate the customer's request and made the ordering and purchasing process so much easier. In addition, I received updates about the order promptly. I will choose to order from Eezee Pte. Ltd. next time.”

Helpful Report

Posted 1 year ago

Dear Farhan, Thank you for taking the time to give your testimonial. We are delighted to hear that you had an excellent experience with us as we strive to offer nothing short but the best! Our Team will always go the extra mile to make the ordering and purchasing process as smooth as possible, and we're pleased that this met your expectation. We'll continue to provide timely updates regards our customers' enquiries, and we're thrilled that you're considering ordering from us again. Thank you for your support & have a nice day! Regards, Eezee Customer Success Team

Posted 1 year ago

“fast delivery and good in condition”

Helpful Report

Posted 1 year ago

Dear Candy, Thank you for taking the time to share your experience with us! We appreciate your continued support and are delighted to hear that you were content with our delivery and the product. Looking forward to assisting with your next purchase. Have a great day & stay safe. Regards, Eezee Customer Success

Posted 1 year ago

Eezee Pte Ltd is rated 4.1 based on 589 reviews