Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.07

4.1 Rating 575 Reviews

74 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 28th February 2022

Freddie Chong

Eezee Pte Ltd 5 star review on 7th February 2022

Anonymous

Eezee Pte Ltd 5 star review on 26th January 2022

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Eezee Pte Ltd 5 star review on 2nd January 2022

Phan Bunthoeun (E-Power House Co Ltd)

Eezee Pte Ltd 5 star review on 30th September 2021

Yuanita (PT BINTANG ANUGRAH SAMUELRENO)

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being using the platform for more then 1 year, noted few issue for my purchase 1. Purchase of item for quite sometime and not yet deliver, wrote in few time to Help Center with no reply to assist on resolve the issue encounter. 2. Purchase of item with XX Qty, when deliver the item not in full order Qty, Wrote in to Help Center with no reply to assist on resolve the issue encounter. Hope to see improvement on the service level.”

Helpful Report

Posted 2 years ago

Dear Meng Kian Tan, Thank you for sharing your feedback and we sincerely apologize for the inconvenience caused by this. I will have one of our senior lead take over your case and call you to expedite the resolution. Once again, thank you for bringing this to our attention and rest assured we will have this sorted out. Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Ease of ordering and delivery was speedy.”

Helpful Report

Posted 2 years ago

Dear Kenneth, Thank you for your feedback. We will ensure consistent ease of use as well as timely deliveries on your future purchase/s. Have a pleasant day ahead! Cheers, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Good product. Great service. Shipped on time. Will order again.”

Helpful Report

Posted 2 years ago

Dear Bong, Thank you for the fantastic review! Your happiness is our happiness, and we're pleased that you had a delightful experience with Eezee. Don't hesitate to reach out to the Customer Success team if you'll need any kind of assistance and we'll be more than happy to help out. Thank you again for your feedback, and we look forward to doing business with you again! Stay safe and have a pleasant evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“The first time I heard of Eezee (while searching the internet) and this was my first purchase. Everything was smooth from placing an order to delivery. Thank you”

Helpful Report

Posted 2 years ago

Dear Peter, Thank you for sharing your awesome experience. Here at Eezee, we aim to deliver a delightful end-to-end experience to our dear buyers like you. Seeing feedback like this makes us happy and this fuels us to do better and better each time. We look forward to your next purchase, and do not hesitate to contact the Customer Success team, should you have any questions/clarifications regarding our listing/s. Cheers! Thank you and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Delivery was fast. Item received in good condition.”

Helpful Report

Posted 2 years ago

Dear Shaalini, Thank you for sharing your experience with us. We are delighted to hear about the swift delivery and the item is in good condition. We aim to provide this kind of experience to all our dear buyers and we are looking forward to your next purchase! Cheers! Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Good platform. Very customer oriented”

Helpful Report

Posted 2 years ago

Dear Bryan, Thank you for sharing your feedback. We are pleased that you had a wonderful experience picking up your order from our warehouse. We will be looking forward to your next order. Cheers! Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Serive was good even if one product was cancelled, it was difficult to get a reviewed/updated invoice (we called 3 times and sent a few emails)”

Helpful Report

Posted 2 years ago

Dear Yannick, Thank you for taking the time to give your feedback. As we continue to grow our business, we will ensure communication between internal teams will be more efficient so we can give our dear customers like you a much faster resolution moving forward. We highly appreciate your patience and understanding. Stay safe and have a pleasant evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“responsive to email replies, however, there is room for improvement on the advice on delivery date.”

Helpful Report

Posted 2 years ago

Dear Debby, Thank you for taking the time to provide us with your feedback. We acknowledge this and we are working on improving our delivery lead time. As we continue to face global logistics crisis, our suppliers cannot guarantee a faster ETA on certain items. We are working on a fix to better serve you and do stay tuned as we solve this situation for our dear buyers like you. Thank you for your patronage and have a wonderful evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“hi there thank you for your team supporting items not in your product list yet, it really helps.”

Helpful Report

Posted 2 years ago

Dear Mark, Thank you for your feedback. We appreciate this and it helps us maintain an excellent standard of service to our customers. Please do not hesitate to reach out to the Customer Success Team if you need support and assistance and we'll be more than happy to help you. Have a pleasant evening ahead! Cheers, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Order takes a longer time to process, the rest very good”

Helpful Report

Posted 2 years ago

Dear Banz Loo, Thank you for taking the time to provide us with your feedback. There's room to improve on the time taken to process an order and we are working on improving this to give our dear buyers a much smoother experience. Kindly stay tuned as we work towards improving this. Thank you for your patronage and have a wonderful evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Products ordered were very slow to be delivered. Items delivered were also wrong. To this day, my items have not been changed or monies refunded. I will NEVER buy from your stupid platform AGAIN!”

Helpful Report

Posted 2 years ago

Dear Elan, We apologize for the delay in delivery as well as if there has been a mix-up between sink plungers and rubber plungers from your order. Feedback was already given to our supplier and we hope we can make it up with you on your next order. I know that there's no amount of apology that can rectify the experience you had but we will take this as an opportunity to improve and hope we can do business again in the future. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Bought few safety helmets previously and I must commend for the great service provided by Eezee.”

Helpful Report

Posted 2 years ago

Dear Muhammad Yazed, Thank you for taking the positive experience, your feedback is valued greatly and it helps us maintain an excellent standard of service to our dear customers like you. Have a pleasant day ahead! Cheers, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“I recently ordered several Orex Wall Fans (66cm) from Eezee. Their communication with me throughout the order process was excellent! Constant updates were given to me by their staff, Alma. And of cos, the products delivered to me were beyond my expectations. Thank you for the good service provided, Team Eezee!”

Helpful Report

Posted 2 years ago

Dear Tommy, Thank you for the awesome review! We’re pleased that we're able to provide a great experience. Your satisfaction is our main priority and we pride ourselves on our delightful service. Don't hesitate to reach out to the Customer Sucess team should you need help and support in the future. Once again, thank you for the feedback and we look forward to doing business with you again! Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“By and large - We have made a constant order thru EEZEE for a few months now and have spent quite a substantial amount each time. Of late, there are instances where there were non-delivery (Promised on the day of delivery but was not received), Late Delivery and even short of the item delivered to us!! It's getting worst each time. I need a dedicated person on our account to ensure that they monitor our orders thru out so that we can know that our items will be delivered to us on time as promised”

Helpful Report

Posted 2 years ago

Dear Maslan, This is Raj, Head of the Customer Success Team. We are sorry to hear about the missing items and as soon as we learned about this, we immediately coordinated this with our Logistics Team, one of our Managers there called you a while back to better explain the situation and will ensure to have the missing items delivered tomorrow. Meanwhile, I was also informed that our Logistics Manager informed you about your dedicated Account Manager and she will arrange a meet-up physically. I would like to also reassure you that you can also reach out to the Customer Success team on urgent issues either via email or phone call. Here are the relevant details for your reference: Email - enterprise@eezee.com.sg Hotline - +65 6797 9688. Once again, thank you for sharing your feedback and allowing us to make it right for you. We are committed to providing our consumers with the best possible experience when using Eezee hence, I appreciate your patience and understanding on this. Stay safe and have a pleasant evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Service Good”

Helpful Report

Posted 2 years ago

Dear Rajavel, Thanks for sharing your experience with us. Your feedback is greatly valued and please do not hesitate to reach out to the Customer Success team should you need any help or assistance. Thank you and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Thanks for the fast response”

Helpful Report

Posted 2 years ago

Dear Nila, Thank you for sharing your feedback, this is greatly valued and we will ensure we always do better each time. We appreciate your business with us and looking forward to your next purchase! Rest assured, the Customer Success team is always ready to help and support you anytime. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Generally, it's a very user-friendly platform with a wide array of products. There are not many concerns aside from 1) many a time once PO is issued, the supplier is unable to fulfill either the quantity or at times the product itself. Sometimes the lead time for the item can take weeks & it is only brought to our attention when the PO has been issued. It could have been indicated when we were selecting the products instead. 2) Pricing for some products can be a bit high as compared to other platforms as well.”

Helpful Report

Posted 2 years ago

“It will be good if we know the estimated delivery date.”

Helpful Report

Posted 2 years ago

Dear Evelin, Thank you for your feedback. We acknowledge that knowing the estimated delivery date will be helpful for our dear buyers like you and fret not, as we strive and continue to improve our current process, this is something we will adopt in the future. Kindly stay tuned as we give a much more delightful experience as we progress our business. Once again, thank you for the feedback and stay safe! Take care! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“one of my favourite platform to get prototype material”

Helpful Report

Posted 2 years ago

Dear Soopieng Tan, Thank you for choosing Eezee as your trusted platform. Your feedback means so much to us and this makes us very happy. Once again, thank you for sharing your wonderful experience with us and we're looking forward to doing business with you again! Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“My goods were not delivered . I ordered 2 clamps of which only 1 came. Your staff promised to look into it for me but the item never came, Disappointed.”

Helpful Report

Posted 2 years ago

Dear Edwin, We apologize for any inconvenience caused by this. As soon as we got your feedback this morning, I connected with all relevant teams and we all worked closely to rectify and turn around the experience. Please expect the missing item delivered tomorrow, just in time before the holidays. Appreciate your patience and understanding on this and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

Eezee Pte Ltd is rated 4.1 based on 575 reviews